Very nice

Stayed in August 2025

The night shows left us wanting more, definitely there is room for improvement, the mariachi show is good but on the land of the mariachi, it could be much better. The Michael Jackson show is outdated and the performance is ok, and finally the hotel should consider removing entirely the Diva show, very disappointing.

We liked the experience overall, great and friendly staff at all times. Facilities were excellent and clean and the beach area is really well organized, easy access to the water. The pianist, Felipe Mirafuentes, was fantastic!, one of our favourite times.

Stayed in August 2025

There were not a dubbel bed and they keept coming a part all the time not the feeling of a king size bed

Stayed in June 2025

When booking this resort threw booking.com they offer a resort credit to book certain rooms. This is a false advertisement. I emailed the resort 2 separate times to ask what we would be using a credit on if its all-inclusive and was told the spa. I spent and xtra $800 on a ocean view to get a $800 credit on the spa and when there was told we can only get a discount of $30 off each massage. And the massages were anywhere from $120-$350 ea. Needless to say we were pissed that we spent an extra $800. No-way possible to use $800 credit on little discounts here and there. Not to mention we brought friends that did the same thing. 6 rooms total!!

the staff was amazing, the resort was super clean and the food we had was ok, it was hit and miss.

Stayed in May 2025

Change thw wine please .. u

Service

Stayed in May 2025

The mattresses were uncomfortable, there were too much seaweed that was not clean up and difficult to get into water.

The staff is amazing, the location is excellent,very safe neighborhood. Very good breakfast. The park is beautiful and well maintained. The entertainment and shows are superb.

Stayed in May 2025

Excellent , no complains

Stayed in May 2025

Nothing

Everything

Stayed in March 2025

I wish there was music at the adult pool

Food and atmosphere were amazing! The beach was spectacular

Stayed in April 2025

Location Nothing

Stayed in February 2025

Nothing

Excellent venue with good customer service.

Stayed in March 2025

Clean and staff very courteous and helpful

Facilities and food

Stayed in February 2025

the quality of the food was a bit mixed. Some things ok, some less so

A nice hotel with a private beach and various large swimming pools restaurants and bars. The room was comfortable, very clean and well furnished. The staff friendly and professional in assisting for any necessity.

Stayed in January 2025

1. They need to change their cleaning solution because it smells up the whole lobby (and everywhere else). My first impression when we entered the pretty lobby was the smell. This was true in Costa Rica. PLEASE GET A BETTER CLEANING SOLUTION that doesn't smell of chemicals when you enter the building. 2. The bar staff was overly flirty with my 22 year old daughter, which made me uncomfortable. I know that she's an adult, but these were married men joking with her about wanting to leave their wives for her. (She is very pretty but she's very naive.) I felt that this was inappropriate, even though she tried to laugh it off. 3. I would like to see more gluten and dairy free dessert options for those with allergies. 4. The resort is very well taken care of, which is why I was surprised that some of the floor tiles in the hallway leading to our room were cracked and needed to be replaced. 5. The music goes until 11pm which is too late for guests who want to sleep and are near that area. I would suggest stopping at 10 or 10:30. 6. The driver who the hotel hired to take us to our airport hotel (for a flight the next day) was a terrible driver, who actually pulled over on the highway, terrifying us that we were going to get robbed or worse. (He said he had to take a picture of his odometer for his boss, but I didn't believe him.) Please screen your drivers better.

This is our second time at a Riu Palace resort-- the first time was a year ago in Costa Rica. We think the Riu Palace hotels are so wonderful, that we have just booked another for a year from now in Punta Cana. Here's the scoop: 1. The food and drink is excellent and everything is safe to eat because Riu has filtered water and high standards for safety, so you don't have to worry about getting sick (which is not true of other resorts). Also, our daughter has gluten and dairy allergies and was able to find lots of foods she could eat and enjoyed. There are multiple restaurants beyond the main buffet restaurant. We particularly liked the Japanese, although they have Mexican and Steakhouse, as well as Italian and fancy (which we didn't do because the menu wasn't what my kids-- age 22 and 19) wanted. 2. The resort is safe-- it is part of a group of hotels, some Riu and some not-- that is in a gated community that also includes some condos. Our cab driver said when he dropped us off that this is a safe place for tourists (since Mexico doesn't have the best reputation for how tourists are treated and it had been off our list as a place to re-visit for a while.) 3. It is a gorgeous location with views of the ocean from much of the resort and huge (and private) beach access with soft white sand and crystal light blue water. (When we were in Costa Rica, in contrast, the beach was shared by locals and the sand was hard and the sea dark-- not nearly as nice.) 4. The staff is great-- very helpful and almost everyone speaks some English. You can do events in the day or evening if you want, from water aerobics and dance by day to karaoke by night, and there are bands every night. Xmas eve was very special with elegant food preparation and table decor. I was blown away. 5.

Stayed in December 2024

Being an all inclusive the food is not the best but cocktails great

The property is not new but very well kept The beach is very nice

Stayed in January 2025

The hotel should have a gift shop with the things that you buy when you forgot to take them like hats, sun cream etc. The food was plentiful but the quality was not outstanding even in the special restaurants, specially for the price of the holiday. We were a family and I wrote to the hotel many times asking them to have rooms in the same floor and eventually we managed a couple of days later but after a lot of talk with the front desk. What I did not like was that I was told that if I booked directly with the hotel they would be more flexible than booking through Booking.com

The location is great, the facilities also very good and the staff was very helpful. In summary a great place to go with your family for a nice holiday.

Stayed in December 2024

A bit more choice for vegetarians.

1) Right from the entry to the hotel, the facility was very clean and lively. The staff - starting from the doorman, front desk, all the restaurant staff, cleaning staff were very cheerful and hospitable. 2) Food was very clean, healthy, and tasty. All meals - breakfast, lunch and dinner had variety daily, including constant items that were very popular.

Stayed in December 2024

All the workers were so helpful and friendly !!! Excellent phone and drinks !!! Love it don’t want to leave !!! Untill next time thank you all so much !! My husband and I needed a vacation !!

Stayed in December 2024

The only thing I was slightly disappointed in was the view from our room. I had hoped to get a room closer to the pool area with a clear balcony as views are very important to me.

What stood out the most for us was the exceptional staff. They were extremely courteous, friendly and professional our entire 5 day visit. It seemed that they loved working for the Riu Hotel. Lourdes, who was mainly in Chilis, is worth her weight in gold. We frequented Chilis often because of her.

Stayed in December 2024

Nothing

Fantastic!

Stayed in November 2024

The food was not the best. There were many restaurants to choose from. However, in my opinion, only one was palatable , Yashima.

The staff gave us excellent service. Very friendly and helpful. The rooms were exceptionally clean, and the environment was well kept. Roman helped with my mother's 90th Birthday plans. He is an exceptional employee. He made everything easy and memorable with our vacation.

Stayed in November 2024

Nothing.

Cleanliness, food and friendly staff.

Stayed in September 2024

Food taste

Staff and facilities.

Stayed in November 2024

Down sides were the food wasn't always la led correctly with allergens - which wasn't great as our son has anaphylaxis and allergies to foods like egg and dairy (ie the sorbet was labled as containing milk, but it didn't have milk, and we were assured it didn't- no flare up so I'd agree ot didn't contain milk!) The pool 🤒 both kids and I got a stomach bug 🐛, all ate different things, but all swallowed pool water the same day. The water tasted salty which can be a chemical imbalance, but could be lack of chlorine and end of season sweaty bodies, fluids and suncream build up....unsure but would definitely suggest for the pools to be tested more often for its chemical balance. Also wasn't great that the lifeguards...when they were there....we're on their phones...not watching the pool 😒.

Loved the aquaarobics with joe from other services and the MC during the day time around the pool every day- (who's name escapes me) Beds were very comfortable, staff were amazing, all inclusive really means all inclusive- spirits in your bedroom to coffee and cake all day and everything in between. A special shout to Mendez and his breakfast team as well as Radolpho the executive chef who was fantastic with my sons allergies and made sure he was accommodated for every time we ate. Josaline, Kim and the rest of the kids ents team were outstanding. Kids Club was great, 3 times a day of different activities . Food was great standard and drinks were not watered down- opposite in fact!! Location was out of this world. The VIEW 😲 .

Stayed in October 2024