Reviews of Riu Palace Riviera Maya - All Inclusive 5 stars
AV Xaman-Ha Mza 9 Y 10 Lote 1 Fase II, Playacar, 77710 Playa del Carmen, Mexico
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewVery nice
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe location
the beds were from the 80s.uncomfortable, lumpy, no pillow top, literally the brown box springs from the 80s. For a 5star hotel that’s extremely disappointing. On second day our backs were killing us. Also, the beach area that is supposed to be for guests had people walking up and down the chairs constantly trying to to sell you something . For the price of this place Id expect to be left alone and not have ppl ruining my beach naps every 30 seconds trying to sell me something.
Dear Brendan, Thank you so much for your review. We're sad to hear that we couldn't meet your expectations this time. Sometimes it is difficult to match all our guests’ preferences regarding the bed. We would have liked to have been informed regarding this during your stay in order to help you upon request with additional mattress toppers. It is disappointing to see that the local vendor´s behaviour made your stay less enjoyable. We hope you can understand that this is out of our reach due to the fact that the beach is public and we cannot avoid vendors passing along the beach but at the same time, we do everything in our hands to ensure everyone at the hotel has a great vacation. We hope you'll give us another chance to provide you with an excellent experience. Sincerely, Hotel Riu Palace Riviera Maya Online Reputation Manager
Dear Brendan, Thank you so much for your review. We're sad to hear that we couldn't meet your expectations this time. Sometimes it is difficult to match all our guests’ preferences regarding the bed. We would have liked to have been in… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in June 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewWe liked the experience overall, great and friendly staff at all times. Facilities were excellent and clean and the beach area is really well organized, easy access to the water. The pianist, Felipe Mirafuentes, was fantastic!, one of our favourite times.
The night shows left us wanting more, definitely there is room for improvement, the mariachi show is good but on the land of the mariachi, it could be much better. The Michael Jackson show is outdated and the performance is ok, and finally the hotel should consider removing entirely the Diva show, very disappointing.
Reviewed: 1 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThe staff was nice, polite and friendly.
The quality of the food, especially for dinner was decent at best - same for lunch. The breakfast buffet offering was really good. For the amount paid, the quality was simply not there. The beach was full of seaweed (sargazo) and not usable. There was no heads up to customers this was happening for some time - it would've impacted the final decision to go or not.
Dear Karen, Thank you very much for choosing Riu and for sharing your feedback. In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we can assure that we do check daily our food offer, combining quality and variety catering for all tastes. Warming ocean temperatures and changes in ocean circulation patterns are directly impacting seaweed ecosystems, leading to both seaweed blooms and declines in certain areas. Moreover, seaweed itself can play a role in mitigating climate change by absorbing carbon dioxide, seaweed is necessary for the balance of the ecosystem, which has been shown to be damaged by human activity. Please note the cleaning is done by the local authorities, however, our management allocates staff when occupancy allows in order to help with the cleaning as much as we can. We have passed your concerns to the management department for an appropriate follow up and we sincerely hope you will give us another chance to welcome you again and share a more pleasant experience. Best Regards, Hotel Riu Palace Riviera Maya Online Reputation Manager
Dear Karen, Thank you very much for choosing Riu and for sharing your feedback. In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and … Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewThe food at the buffet was good. The restaurants were not good at all. The beaches were nice but full Of seaweed.
Well it started with booking through booking.com which I have used many times. Apparently on booking.com and my email my reservation was correct 3 adults 2 kids but when we showed up to RIU they had the 2 kids as infants. So they did not honor the price quoted by booking.com they charged us an additional 1200 for the additional children. What choice did we have but to pay the extra. They scammed us. I’ve never had that happen with all the travel I have done through second party bookings. There is no beach view, the outdoor seating was not that great. There was only one elevator for the entire resort so we were going up and down stairs the entire time. The bathroom was completely open to the the room no privacy when showering or getting dressed. I would never book through a RIU resort again.
Dear Booking.com User, Thank you very much for staying at RIU and for sharing your feedback with us; however, we regret that your experience was affected by a misunderstanding. Please note that, as specified on Booking.com, in order to display prices and rooms correctly, it is mandatory to indicate the exact age at check-in for all guests, including children/babies. Therefore, it is likely that the supplement is related to the children's rate, as the contracted price corresponds to adults only. We would like to take this opportunity to inform you that it is the responsibility of each guest to check that the booking confirmation email corresponds to the number of persons and relevant ages prior to their arrival at the hotel. We look forward to welcoming you again and to providing you with a completely satisfactory experience. Sincerely, Hotel Riu Palace Riviera Maya Online Reputation Manager
Dear Booking.com User, Thank you very much for staying at RIU and for sharing your feedback with us; however, we regret that your experience was affected by a misunderstanding. Please note that, as specified on Booking.com, in order to di… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewBeautiful building, great location on the beach (when there’s no seaweed). Good staff
I didn’t like bath in the middle of the bedroom, bath/shower should be in a separate room.
Dear Mark, With so many great places to choose from, it is an honour that you decided to give us a try. Thank you very much. Our staff do their best to make our guests’ stay as pleasant as possible. We are delighted to read you liked your stay. Kindest Regards, Hotel Riu Palace Riviera Maya Online Reputation Manager
Dear Mark, With so many great places to choose from, it is an honour that you decided to give us a try. Thank you very much. Our staff do their best to make our guests’ stay as pleasant as possible. We are delighted to read you liked yo… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewThere were not a dubbel bed and they keept coming a part all the time not the feeling of a king size bed
Dear fredrik, Thank you so much for taking the time to write a review. We look forward to welcoming you again on your next visit to our area. Best Regards, Hotel Riu Palace Riviera Maya Online Reputation Manager
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewthe staff was amazing, the resort was super clean and the food we had was ok, it was hit and miss.
When booking this resort threw booking.com they offer a resort credit to book certain rooms. This is a false advertisement. I emailed the resort 2 separate times to ask what we would be using a credit on if its all-inclusive and was told the spa. I spent and xtra $800 on a ocean view to get a $800 credit on the spa and when there was told we can only get a discount of $30 off each massage. And the massages were anywhere from $120-$350 ea. Needless to say we were pissed that we spent an extra $800. No-way possible to use $800 credit on little discounts here and there. Not to mention we brought friends that did the same thing. 6 rooms total!!
Dear Clarissa, Thank you for sharing your feedback. We are pleased to hear that your stay with us was great and that you enjoyed our service. Please note, resort credits are discount coupons to be used in the hotel´s facilities and extra services. We are sorry to hear that there was a misunderstanding about these coupons. We look forward to welcoming you soon again. Sincerely, Hotel Riu Palace Riviera Maya Online Reputation Manager
Dear Clarissa, Thank you for sharing your feedback. We are pleased to hear that your stay with us was great and that you enjoyed our service. Please note, resort credits are discount coupons to be used in the hotel´s facilities and extr… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewService
Change thw wine please .. u
Dear Gustavo, Thank you very much for staying with us and being our guest! We are looking forward to hosting you again soon. Warmest Regards, Hotel Riu Palace Riviera Maya Online Reputation Manager
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewThe staff is amazing, the location is excellent,very safe neighborhood. Very good breakfast. The park is beautiful and well maintained. The entertainment and shows are superb.
The mattresses were uncomfortable, there were too much seaweed that was not clean up and difficult to get into water.
Dear Olga, It is great to learn you enjoyed your stay. We are truly grateful for your stupendous evaluation. In regards to the beach, certain times of the year seaweed can be accumulated, depending on winds and tidal flows, which is something beyond human´s control and a completely natural occurrence. Please note the cleaning is done by the local authorities, however, our management allocates staff when occupancy allows in order to help with the cleaning as much as we can. Kindest Greetings, Hotel Riu Palace Riviera Maya Online Reputation Manager
Dear Olga, It is great to learn you enjoyed your stay. We are truly grateful for your stupendous evaluation. In regards to the beach, certain times of the year seaweed can be accumulated, depending on winds and tidal flows, which is some… Show more
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewExcellent , no complains
Dear Johann, Thank you very much for taking a moment to share your experience and for your evaluation! We are delighted that you found our hotel to be of your liking. We hope you will visit us again soon. Best Greetings! Hotel Riu Palace Riviera Maya Online Reputation Manager
Dear Johann, Thank you very much for taking a moment to share your experience and for your evaluation! We are delighted that you found our hotel to be of your liking. We hope you will visit us again soon. Best Greetings! Hotel Riu … Show more
Reviewed: 27 April 2025 · Stayed in March 2025
Verified reviewEverything
Nothing
Dear NASHIR, Thank you so much for your review! We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Palace Riviera Maya Online Reputation Manager
Dear NASHIR, Thank you so much for your review! We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Palace Riviera Maya Online … Show more
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewFood and atmosphere were amazing! The beach was spectacular
I wish there was music at the adult pool
Dear Terri C, We would like to thank you for sharing your feedback on your recent stay at our resort. It is great to learn that you had a good experience. We look forward to welcoming you back soon. Best Greetings, Hotel Riu Palace Riviera Maya Online Reputation Manager
Dear Terri C, We would like to thank you for sharing your feedback on your recent stay at our resort. It is great to learn that you had a good experience. We look forward to welcoming you back soon. Best Greetings, Hotel Riu Palace… Show more
Reviewed: 7 April 2025 · Stayed in February 2025
Verified reviewLocation Nothing
Dear Amanda, Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We are very happy to hear that we were able to exceed your expectations and you enjoyed your stay. We look forward to welcoming you back in the near future! Best wishes, Hotel Riu Palace Riviera Maya Online Reputation Manager
Dear Amanda, Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We are very happy to hear that we were able to exceed your expectations and you enjoyed your stay. We look forward to welcoming you back … Show more
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewExcellent choice of restaurants and bar options, every type of variety and well presented. Service was exceptional as well and staff were switched on, friendly and informative. The pool areas were clean and well maintained and the evening entertainment was brilliant. We had a great time and couldn't recommend the property more.
There was a very mild smell in the bedroom which was a result of the curtains being pulled and from the a/c being on but this didn't bother us as we were out all day and it kept the room very comfortable when we checked in. The shower was excellent, great pressure given the size of the property.
Dear Corcoran, Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Palace Riviera Maya Online Reputation Manager
Dear Corcoran, Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We look forward to sharing another amazing experienc… Show more