Reviews of Riu Playacar - All Inclusive 5 stars
Avenida Xaman - Ha Manzana 6 Lote 1-Bis, Playacar, 77717 Playa del Carmen, Q.R., Mexico, 77717 Playa del Carmen, Mexico
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Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewI loved the location, it was very safe and clean. There were many activities provided by the hotel, the food and drinks were really good. The staff is incredibly kind and helpful. Bryan, at the front desk and Anel, at the breakfast buffet made a difference, their assistance and kindness were amazing and made a difference in my stay.
I didn’t enjoy the mattress. I just like them a little more firm.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewWe really enjoyed the check-in experience and appreciated the opportunity for an early check-in with immediate access to our room. The room itself had a beautiful, unobstructed view of the ocean, and we were glad it wasn’t located directly over the restaurant, which can get a bit noisy at times. We also really liked the Italian restaurant, La Traviata, as well as the breakfast buffet at The Palms—both offered great food and service. It was a nice bonus to be able to walk to Riu Tequila and Riu Yucatan and make use of their facilities as well.
We were disappointed by the lack of monitoring at the Adults Only pool. There were children jumping in and out of the pool and even sitting with their parents on the bar stools and at the tables, which defeated the purpose of having an adults-only space. Another issue was the ongoing problem of guests reserving sunbeds with towels and not showing up for hours, which made it difficult to find available seating. The buffet food, aside from breakfast, wasn’t very impressive. Unfortunately, the sea was full of sargassum during our stay, and it felt like the hotel staff didn’t do much to clean it up or manage the situation.
Dear Agne, We appreciate the time you took to write your review. We understand that your experience wasn't what you expected, and we deeply regret it. We would like to apologize that you could not enjoy the time at the pool and that you sometimes had problems finding a sunbed. At check-in we tell our guests that it is not permitted to reserve sunbeds at the pool or on the beach. We are sorry to learn that not every guest complies with this rule. We can assure you that we strive to improve our hotel daily in order to offer all our guests a pleasant stay. In regards to the beach, certain times of the year seaweed can accumulate depending on winds and tidal flows which is something beyond human’s control and a completely natural occurrence. Even though it is a public beach, who’s cleaning is done by the government, our management allocates staff when occupancy allows in order to help with the cleaning as much as we can. We sincerely hope you'll consider visiting us again. Sincerely, Hotel Riu Playacar Online Reputation Manager
Dear Agne, We appreciate the time you took to write your review. We understand that your experience wasn't what you expected, and we deeply regret it. We would like to apologize that you could not enjoy the time at the pool and that yo… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe price is right for what you get out of it. Will come back in a near future.
Hotel needs more staff at the beach to serve drinks faster and on time. Although it wasn't that big of a deal for me since the bar is close.
Dear Ernesto, Thank you for taking the time to leave your great evaluation. We are thrilled to learn you like it and it was just right for your well-deserved holiday. We will forward your comment. And we hope to welcome you again so we can share yet another nice stay. Wishing you a nice stay. Warmest wishes, Hotel Riu Playacar Online Reputation Manager
Dear Ernesto, Thank you for taking the time to leave your great evaluation. We are thrilled to learn you like it and it was just right for your well-deserved holiday. We will forward your comment. And we hope to welcome you again so we … Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewThe room was good, and the general hotel layout was good. I enjoyed the swim up bar.
The beach was basically unusable, and much of the hotel smelled as a result of the sargassum seaweed. Whereas this isn't the hotel's fault, I feel that they could have offered something to comprlensaye for the situation. Hotel food was very variable in quality. It felt like someone was constantly trying to upset me on additional services, and there was little offered to link guests to the local town and facilities.
Dear Gary Cossins, Thank you very much for staying with us. We appreciate you took the time to leave your impressions regarding your recent stay with us. Warming ocean temperatures and changes in ocean circulation patterns are directly impacting seaweed ecosystems, leading to both seaweed blooms and declines in certain areas. Moreover, seaweed itself can play a role in mitigating climate change by absorbing carbon dioxide, seaweed is necessary for the balance of the ecosystem, which has been shown to be damaged by human activity. Please note the cleaning is done by the local authorities, however, our management allocates staff when occupancy allows in order to help with the cleaning as much as we can. Your review will be revised further and forward it to the management. Best Regards, Hotel Riu Playacar Online Reputation Manager
Dear Gary Cossins, Thank you very much for staying with us. We appreciate you took the time to leave your impressions regarding your recent stay with us. Warming ocean temperatures and changes in ocean circulation patterns are directly … Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe food wasn't great. A couple of restaurants were decent.
Dear Shannon, We are pleased to know that your experience at the hotel has been positive. We appreciate your kindness in rating us so positively. In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants are offering a great range of food options. We are sorry to learn that our offered variety did not fulfil your expectations. It will be a pleasure to welcome you back once more. Best regards, Hotel Riu Playacar Online Reputation Manager
Dear Shannon, We are pleased to know that your experience at the hotel has been positive. We appreciate your kindness in rating us so positively. In order to fulfil every guest expectations regarding food, our main buffet and theme resta… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewA great variety of food- the staff was excellent
The gym was very disappointing and wasn't very clean
Dear Renee, We are thrilled to know you enjoyed your stay. Thank you very much for your evañuation. Your comment will be sent the department in charge. We very much look forward to hosting you again. Caring Greetings, Hotel RIU Playacar Online Reputation Management
Dear Renee, We are thrilled to know you enjoyed your stay. Thank you very much for your evañuation. Your comment will be sent the department in charge. We very much look forward to hosting you again. Caring Greetings, Hotel RIU Playac… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewExcellente service by all staff members
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewSpacious and lots of facilities
Beaches had a lot of seaweed
Dear Abhijit, We are delighted to read your holiday was nice. Knowing that you had a nice time makes us want to continue improving. In regards to the seaweed, warming ocean temperatures and changes in ocean circulation patterns are directly impacting seaweed ecosystems, leading to both seaweed blooms and declines in certain areas. Moreover, seaweed itself can play a role in mitigating climate change by absorbing carbon dioxide, seaweed is necessary for the balance of the ecosystem, which has been shown to be damaged by human activity. Please note the cleaning is done by the local authorities, however, our management allocates staff when occupancy allows in order to help with the cleaning as much as we can. Thank you very much for choosing our hotel. Wishing you return soon, Abhijit. Caring Greetings, Hotel Riu Playacar Online Reputation Manager
Dear Abhijit, We are delighted to read your holiday was nice. Knowing that you had a nice time makes us want to continue improving. In regards to the seaweed, warming ocean temperatures and changes in ocean circulation patterns are direc… Show more
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe entertainment was great, both during the day and at night.
Food was very mediocre.
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewStaff were very pleasant.
All restaurants with exception of one were buffet style. Nothing a la carte. Sea inaccessible because of seaweed. Decor dated. Entertainment was average. Caught Covid.
Dear Lisa, Thank you very much for staying at Riu and for sharing your feedback with us. As it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience. Please rest assured, your observations will be shared with the responsible team, as we understand that there is always room for improvement and we hope we will have the opportunity to host you again soon to regain your confidence. We wish you all the best, Hotel Riu Playacar Online Reputation Manager
Dear Lisa, Thank you very much for staying at Riu and for sharing your feedback with us. As it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on som… Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewThe Buffet restaurant was the best they offered a lot of food options. The pools were awesome, nice warm water. Activities were very entertaining.
The beach was full of sea weed (maybe because of the season). They have other restaurants but the menues are pre-disposed, and the variety of options was minimum. For being a 5 star they did not have any items you may have forgoten and need like tootpaste or razor.Actually they have nothing to offer, the front desk told me the items were sold at 7Eleven. The Beach and pool side servers do not tend to the people, I only saw them picking up empty cups. If you wanted anything you had to go and stand on a line at the bar and get it yourself.
Dear Carlos, Thank you very much for staying with us and being our guest! We are looking forward to hosting you again soon. Warmest Regards, Hotel Riu Playacar Online Reputation Manager
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewThe food was the best !! Everything was amazing
No complaints
Dear REBECCA, Thank you very much for taking a moment to share your experience and for your evaluation! We are proud to deliver great value to our guests, so we are delighted that you found our hotel to be of your liking. We hope you will visit us again soon. Best Greetings! Hotel Riu Playacar Online Reputation Manager
Dear REBECCA, Thank you very much for taking a moment to share your experience and for your evaluation! We are proud to deliver great value to our guests, so we are delighted that you found our hotel to be of your liking. We hope you w… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewIt was a great hotel. What we needed for friends and family to reunite. All inclusive. The meals and buffet are really good. Service in general and facilities are exactly what you need and clean.
The lunch buffet is really limited for 7 days of all inclusive, after a few days you get a little tired. But, everything tastes really good.
Dear Melissa, We very much appreciate your kind comments and your wonderful ratings. We will be sure to share your feedback with the management. Looking forward to having you back. Loving Regards, Hotel Riu Playacar Online Reputation Manager
Dear Melissa, We very much appreciate your kind comments and your wonderful ratings. We will be sure to share your feedback with the management. Looking forward to having you back. Loving Regards, Hotel Riu Playacar Online Reputation M… Show more
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewFood and restorants is perfect. and without reservation. This is realy best hotel. Pools is big enough. Wather is very hot. and covered parking is big and safe. There is no mosquito at all. Staff is very polite.
Dear Vladimir, Thank you very much for taking the time to share your review. It was a pleasure to host you and it makes every effort worthwhile to read that you enjoyed your holiday. We wish you visit us again soon, Vladimir, and we hope you have a wonderful day! Kindest Regards! Hotel Riu Playacar Online Reputation Manager
Dear Vladimir, Thank you very much for taking the time to share your review. It was a pleasure to host you and it makes every effort worthwhile to read that you enjoyed your holiday. We wish you visit us again soon, Vladimir, and we hop… Show more
Reviewed: 1 May 2025 · Stayed in May 2025
Verified reviewEverything
Nothing
Dear Maroua, With so many great places to choose from, it is an honour that you decided to give us a try. Thank you very much. Our staff do their best to make our guests’ stay as pleasant as possible. We are delighted to read you liked your stay, Maroua. Wishing you return soon! Loving Greetings, Hotel Riu Playacar Online Reputation Manager
Dear Maroua, With so many great places to choose from, it is an honour that you decided to give us a try. Thank you very much. Our staff do their best to make our guests’ stay as pleasant as possible. We are delighted to read you liked … Show more
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewThe fact that it wasn’t too big and close to the beach and the city
The crowd was a little questionable
Dear Cantave, Thank you for sharing your positive remarks. We are very sorry to learn that you were disappointed with some aspects of your experience at our hotel, since we work to provide the best experience. Your feedback will be shared with the departments in charge and the management. We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering. Best Regards, Hotel Riu Playacar Online Reputation Manager
Dear Cantave, Thank you for sharing your positive remarks. We are very sorry to learn that you were disappointed with some aspects of your experience at our hotel, since we work to provide the best experience. Your feedback will be shared… Show more