Reviews of Riu Tequila - All Inclusive
Avenida Xaman-ha, Manzana 3, Lote 19, Condominio Playacar · 77710 · Playa del Carmen · Mexico, 77710 Playa del Carmen, Mexico
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Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewI liked the room and the pools. Riuland was really nice for the kids.
The food, we were intoxicated, we don’t know if it happened because of something we ate. It was after 2 days of stay. On the other hand, it hadn’t much variety after some days there you don’t know what to eat. The food in the thematic restaurants is very similar to the one in the main buffet. In the middle of our stage they charged us an extra cost because they said the ages of the kids were not being informed properly by Booking, and both of my kids appeared as babies. I remembered putting the ages right in the app when I booked the property. We assumed the consequences of someone else’s mistake. We chose the hotel because it was cheaper comparing we others of the same punctuation, but we ended paying maybe more.
Dear Marianela, Thank you for sharing your experience with us! It's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. We are sorry that you experienced a price discrepancy with Booking.com. If you deem it necessary, please contact them directly so they can assist you with this situation. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience. Warmest Regards, Hotel Riu Tequila Online Reputation Manager
Dear Marianela, Thank you for sharing your experience with us! It's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewBeautiful resort. Clean, food was really good. Night activities inclusive of all ages. We loved it
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewI like the location
It needs a lot of updating, rooms, paint, pool cleanings
Dear Sique, Thank you for sharing your experience with us! In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. Your review will be passed on to the departments in charge. We hope you will consider giving us another chance in the future. Best Greetings, Hotel Riu Tequila Online Reputation Manager
Dear Sique, Thank you for sharing your experience with us! In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. Your review will be passed on to the departme… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewActivities Restaurants Location
Adult Pool cleanliness Sport bar cleanliness
Dear Samarit, We wish to thank you for taking the time to share your experience. We are happy to learn you had a nice holiday. It does feel very rewarding to read our guests enjoyed their stay. We would like to see you again soon :) Thank you for choosing us! Caring Greetings, Hotel Riu Tequila Online Reputation Manager
Dear Samarit, We wish to thank you for taking the time to share your experience. We are happy to learn you had a nice holiday. It does feel very rewarding to read our guests enjoyed their stay. We would like to see you again soon :) Tha… Show more
Reviewed: 27 June 2025 · Stayed in May 2025
Verified reviewUnsafe
Unsafe
Dear Justine, We go above and beyond to offer the best experience. Please note the lack of information provided on your feedback, does not allow us to give you an accurate response. We wish to highlight that our priority is the safety and wellbeing of our guests. Needless to say, unwanted behaviours are not tolerated and our security staff always do their best to mitigate disruptive attitudes as much as they can. Our security staff is always present, not just at the lobby but also in all common areas, ensuring the safety and peace of mind of our guests. We are very sorry to read you left thinking otherwise. We would like to thank you for having chosen our hotel for your stay. Best Regards, Hotel Riu Tequila Online Reputation Manager
Dear Justine, We go above and beyond to offer the best experience. Please note the lack of information provided on your feedback, does not allow us to give you an accurate response. We wish to highlight that our priority is the safety an… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewMy family came to celebrate our 25th anniversary. Our rooms were close together. And mine was decorated to celebrate the anniversary
50 minute ride to and from the airport.
Dear Larraine, We really appreciate you took your time to share your outstanding review. Also, it makes us very happy to learn you had a great anniversary. Hoping to welcome you again very soon, Larraine :) Warmest Greetings! Hotel Riu Tequila Online Reputation Manager
Dear Larraine, We really appreciate you took your time to share your outstanding review. Also, it makes us very happy to learn you had a great anniversary. Hoping to welcome you again very soon, Larraine :) Warmest Greetings! Hotel Riu… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewExcellent
Dear guest, Thank you very much. It is a great compliment to learn you enjoyed your holiday. And your fabulous ratings are very welcome, since our staff do their best to make our guests’ stay as pleasant as possible. We would be very happy to welcome you back! Warmest Greetings, Hotel Riu Tequila Online Reputation Manager
Dear guest, Thank you very much. It is a great compliment to learn you enjoyed your holiday. And your fabulous ratings are very welcome, since our staff do their best to make our guests’ stay as pleasant as possible. We would be very hap… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewThe breakfast was very good, had a variety of food . The food in general was very good.The staff very friendly in general. Very clean and very well maintained.
Dear María, Thank you very much for your review. It is an honour to be recognized and appreciated. Your comments will be forwarded to our staff, who will be very happy to learn their efforts paid off. Looking forward to welcoming you again very soon :) Warmest wishes! Hotel Riu Tequila Online Reputation Manager
Dear María, Thank you very much for your review. It is an honour to be recognized and appreciated. Your comments will be forwarded to our staff, who will be very happy to learn their efforts paid off. Looking forward to welcoming you ag… Show more
Reviewed: 20 June 2025 · Stayed in May 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in April 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified reviewThe pools
So many things I didn’t like and that is the reason why I won’t go back here. I decide to book this place since I wanted to travel with my family my from my point is not 100% for families. - they children’s pool is so far from adults pool - They might provide more frequency of transportation to the beach. They use only one car from 8 am to 6pm. So, it is almost impossible to go dinner to another RIU Yucatan. - The beach is a bit far - Is not allowed to ask towels in Riu Yucatán if you’re staying in Riu tequila. So, basically if you forget to ask in Riu tequila you’ll have to go back and it will take about 20-25 minutes walking - They don’t help you with your luggage if you’re taking a taxi to leave - There are many black birds eating fruits in a restaurant which seems to be a bit dangerous for health - The hotel looks a bit old. They should make an update
Dear Dan, Thank you very much for taking a moment to share your experience and for your evaluation! We are proud to deliver great value to our guests, so we are delighted that you found our hotel to be of your liking. We hope you will visit us again soon. Best Greetings! Hotel Riu Tequila Online Reputation Manager
Dear Dan, Thank you very much for taking a moment to share your experience and for your evaluation! We are proud to deliver great value to our guests, so we are delighted that you found our hotel to be of your liking. We hope you will … Show more
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in March 2025
Verified reviewReviewed: 16 April 2025 · Stayed in April 2025
Verified reviewThe variety of restaurants and the kids pool
Rooms are not very confortable and there was a lot of noise at any time of the day and night. It was impossible to sleep quietly. I reported this to the staff and they said it was “normal”.
Dear Lindsay, Thank you for your review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Tequila! However, we are sorry that not all the aspects of your experience did meet your expectations. We would be delighted to welcome you back in a near occasion. Have a lovely day, Hotel Riu Tequila Online Reputation Manager
Dear Lindsay, Thank you for your review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Tequila! However, we are sorry that not all the aspects of your experience did meet your expectations… Show more
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewGreat location, lots to do at the resort itself. Loves having beach access and being able to go to the other pools etc. rooms are spacious with big balconies. Very easy to get a taxi from and going into the town is quick and easy. Great breakfast!
Room was a bit dingy, like very worn in so there were stains on the walls etc. beds were Cindy but it was only sheets they have on it- you absolutely needed the extra heavier blankets. Food and drinks were meh at best - we ended up eating in town a lot bc the food at the hotel was bland. Definitely ask for the better liquors offered in place of the well liquors they use for Marga pins coladas etc
Dear Ashley, Thank you for your review. We are really glad to learn that overall you enjoyed your experience during your stay at our Hotel Riu Tequila, however, we are sorry that not all the aspects of your experience did meet your expectations. We would be delighted to welcome you back in a near occasion. Have a lovely day, Hotel Riu Tequila Online Reputation Manager
Dear Ashley, Thank you for your review. We are really glad to learn that overall you enjoyed your experience during your stay at our Hotel Riu Tequila, however, we are sorry that not all the aspects of your experience did meet your expec… Show more
Reviewed: 26 March 2025 · Stayed in February 2025
Verified reviewWe were pleasantly surprised an art the value for our $$$. The food was wonderful and plentiful with many choices. Location was superb in a gated neighborhood called Playacar. Walkable to everything. I did not care for the color scheme in the rooms. I felt it look dated although recently renovated.
Dear Ellen, we appreciate you taking the time to share your review here! We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Tequila Online Reputation Manager
Dear Ellen, we appreciate you taking the time to share your review here! We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Te… Show more
Reviewed: 8 March 2025 · Stayed in March 2025
Verified reviewThe setting was beautiful.
There were no drinks offered when you were on the beach.
Dear Gail, We really appreciate that you took the time to evaluate us and to share your feedback. We are disappointed that there were some inconveniences that made an impact on your overall experience. We strive to provide all of our guests with a wonderful experience and we regret that your stay with us was not entirely perfect! Please rest assured that we will pass your comments to corresponding departments for further consideration as we know there is always room for improvement and we truly hope that you will give us a chance to host you soon again and share a more enjoyable experience. With best regards, Hotel Riu Tequila Online Reputation Manager
Dear Gail, We really appreciate that you took the time to evaluate us and to share your feedback. We are disappointed that there were some inconveniences that made an impact on your overall experience. We strive to provide all of our gues… Show more
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewFood quality, Friendly and helpful staff
Dear John, Thank you for taking the time out to leave a great review! We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon. With our best wishes we remain, Hotel Riu Tequila Online Reputation Manager
Dear John, Thank you for taking the time out to leave a great review! We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon. With our best w… Show more