The small variety in the meals

The staff is very helpfull

Stayed in August 2025

More entertainment during the night is expected

Amazing food and very professional staff. I would recommend this hotel to friends. Very clean.

Stayed in July 2025

Cleaning rooms was not so good. They don’t replenish coffee supplies. Bathroom toilet was slowly draining.

Staff are friendly, food was really nice.

Stayed in July 2025

Rooms a little outdated Bars: not enough to serve the entire resort Activities

Food Staff Pools Beach area Evening shows

Stayed in July 2025

This resort is very clean! One of old bartenders from a restaurant was very unfriendly, refused to make us a drinks for the beach area. This resort does not have any service for beach area customers!

Beach area was very good.

Stayed in April 2025

They could use a better selections of beers. Not just XX or Sol in the rooms.

Pools and food offerings

Stayed in May 2025

This particular week the downstairs cafeteria was closed and We had really been looking forward to that part of the resort. If I had known it was going to be closed I would have booked for a different week. I would have liked to be informed of that before hand. It was part of what I was looking for so I was very disappointed. Must say though the room service almost made up for it.

All the people that work there are so nice and accommodating We absolutely love the Royal Solaris Cancun. The food is really good and there is a good variety 😋

Stayed in May 2025

The key cards

The key cards were a big issue.

Stayed in May 2025

There was not enough plugs in the room as well as plug locations were very difficult to reach. The hotel was dated and not very modern. The All inclusive bar in the room did not include spirits which i found strange and the fridge wasn't as cool. It seemed like a family centric hotel and as such most of the entertainment was geared at families with children. Did not leave much for adults. The buffet was also not very varied and the food was basic to say the least. Overall i could have paid the same amount to stay at the JW Mariott or the Royalton. I did not think it was great value for money and if i had the opportunity to come back to cancun, i will definitely not stay here again.

The staff were very attentive and helpful. The hotel felt safe. The room i was given was bigger than most and was cleaned religiously daily. The hotel was also very clean and smelled good.

Stayed in April 2025

There was no restaurants close to the resort but it was close to the airport

I liked how you could use the 2 hotels restaurants and pools beach etc

Stayed in May 2025

Our room had an ocean view, but we were surprised to find that the window didn't open. A few years ago, we stayed at the same hotel, and the windows opened, allowing us to experience the ocean's climate. Now, since the windows can't be opened, they condensate on the outside, so the ocean view isn't entirely clear, and the experience from the room isn't the same. In addition to the quietness of the room, the noise from the hallway can be heard in the room. People walking, talking, other room doors closing, room service carts, etc. At main restaurant waiters' service needs improvement. The alcohol drinks aren't great, as the liquor in the drinks seems to be of low quality.

The room is comfortable, the beds are comfortable, and the bathroom is well-equipped. The food in the restaurant is very good, with plenty of options. The bartenders' service is very good, as is the pool and kids' club staff. The facilities in general are very well maintained, as is the beach. The evening shows are of very good quality and are highly recommended. There was a bartender at the pool bar named Pucul, my compliments on his attitude and service—very good. As was Azucena at the Kids Club, excellent customer service from both of them.

Stayed in April 2025

You can hear the next room

Breakfast was really good and the staff was great they provided really great service

Stayed in March 2025

Pool areas and food was good

Staff and pools were great

Stayed in March 2025

Selling memberships

Stayed in March 2025

Food, location

Nothing Its kind of outdated

Stayed in March 2025

too many stairs. Always had issues with elevators being down. Buffet selection was pretty much always the same.

friendly staff - especially wait staff at buffet. Shout out to Angel for his hard work and dedication to please everyone. Pool activities.

Stayed in March 2025

They moved us to GR Solaris because Royal Solaris was full. It was a great hotel with beautiful pools and delicious food. We could use the pools at both hotels and that was great.

Stayed in February 2025

The hotel could do with a bit of maintenance, especially downstairs in the bar area. Getting availability at some of the restaurants for dinner was quite difficult too, you need to book as soon as you get there to secure bookings. The hotel is on the airport side of the hotel strip, so if you want to go anywhere such as the shopping centre or to downtown Cancun you need to get a taxi or a bus.

The hotel was nice and the staff were friendly. Quite a few food options in terms of the restaurants available on premises and in their sister hotel next door. Being right on the beach was amazing too! The rooms were a good size and we had a nice view from the balcony.

Stayed in January 2025

The buffet was boring and only fair. The noise at the pool exceeded health decibels for noise.

The staff was always excellent.

Stayed in January 2025

Older hotel , didn’t have our rooms available. Food was okay not the best we’ve had .

All the activities and location

Stayed in January 2025

Some of the food

The pool, staffs, spa

Stayed in January 2025

Almost all dining and bar staff seemed too busy to properly serve guests, so we couldn't even order. The facilities were old, and water was dripping from the ceiling after a heavy rain, with buckets scattered all over the lobby. Just good value hotel for the food quality and swimming pool.

The price was good, the facilities were relatively clean despite being old, the pool area had fun activities, and the night shows were interesting. A few staff members were kind. Food was good

Stayed in December 2024

The chairs around the pool were tightly grouped to the point that there was not enough room to walk around to get into the pools. The staff at the kids club did not show a lot of respect to guests. A couple of parents were trying to get around the pool and the staff stood in their way and did not move. The parents almost had to get into the water just to get around the staff. Even though it is not a babysitting service, more attention to the kids in the pool would be advised.

The servers were friendly and tried their best to accommodate us. They were running back and forth to tables ensuring each guest had a pleasant time. Angel and Hector were amazing! The beach was clean and had ample room to enjoy the ocean. The nightly entertainment was enjoyable from the band on the beach to the kids shows in the theater.

Stayed in December 2024

Ac did not work properly, wifi did not work, food was OK, did not have many non-alcoholic drink options, lots of restaurants but need to reserve days in advance otherwise no availability, elevators slow

Activities, lots of pools, close to beach, deliver drinks to you at pool, good for kids

Stayed in December 2024