Reviews of Royal Solaris Cancun - All Inclusive 4 stars
Blvd. Kukulcan Km. 20.5. Lote. 64 2a etapa. Sección A, Zona Hotelera, 77500 Cancún, Mexico
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewI liked that the hotel was a close drive from the hotel, the hotel was clean and the staff was friendly. The food was good, but I would've liked to see more variety for food options. The entrainment and activities were great. The room was a comfortable and great view. My daughter enjoyed the kids' section, lots of activities.
The seaweed taking over the beach
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewIt was very confusing, frustrated.
The staff was very rude, accusing us me and my wife. Of drugs, I would never go back there.
Dear Jean We regret any inconvenience you may have experienced during your stay. As previously informed, our resort has very strict policies and rules. We would also like to emphasize that in Mexico it is not permitted to possess or consume illegal substances, as was the case during your stay. We appreciate your understanding in this matter. Best Regards. Customer Service.
Dear Jean We regret any inconvenience you may have experienced during your stay. As previously informed, our resort has very strict policies and rules. We would also like to emphasize that in Mexico it is not permitted to possess or consu… Show more
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe staff were exceptionally good and courteous.
Too many uncontrollable kids. Kids as young as four and five sitting at the swim-up bar.That and the kids diving into 1 meter of water next to the swim-up bar spraying pool water into your drink. There shouldn't be a kid anywhere near that bar. Kids also running up and down the hallway at 10:30 at night. Dinner was good but not breakfast or lunch. I'm from Florida and I know Mexicanos pretty much like the same breakfast. No potatoes, bacon or sausage put out at the buffet.
Dear Phil I would like to extend our thanks, first for choosing us and for the time you took to post your review. Your opinion is of great importance to us, as it helps us create strategies that will help us improve the service we offer to our guests every day. We greatly appreciate your trust and we also hope to have the opportunity to welcome you again. Best Regards. Customer Service.
Dear Phil I would like to extend our thanks, first for choosing us and for the time you took to post your review. Your opinion is of great importance to us, as it helps us create strategies that will help us improve the service we offer t… Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewI loved the staff
I hated this app I decided to book my stay at, I don’t recommend booking at all! There were things that I expected because of the app booking and these things were not true. Just to tell you… there not even allowed at the hotel so I really hated the booking app but I loved the staff and eveything was smooth
Dear Lizbeth Thank you for taking the time to share your comments regarding your recent stay. We are deeply sorry to hear of the inconvenience you experienced during your stay with us, please accept our apologies as this is not the service we strive to provide. Thank you very much for bringing these issues to our attention. We have made a detailed report of your comments and sent them to the appropriate areas to improve the aspects you mentioned and ensure that these situations do not occur again in the future. We will continue to work to improve in all areas and we really appreciate your feedback. Cordially. Customer Service.
Dear Lizbeth Thank you for taking the time to share your comments regarding your recent stay. We are deeply sorry to hear of the inconvenience you experienced during your stay with us, please accept our apologies as this is not the servic… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewThe staff is very helpfull
The small variety in the meals
Dear Luis Angel Thank you for taking the time to share your comments regarding your recent stay. We regret not having met your expectations with our services, we appreciate your comments and immediate corrective measures were taken where necessary, we have shared your comments with the Kitchen area to continue working on improving our food. Best Regards. Customer Service.
Dear Luis Angel Thank you for taking the time to share your comments regarding your recent stay. We regret not having met your expectations with our services, we appreciate your comments and immediate corrective measures were taken where … Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe food was tasteless. You have to make a reservation at the restaurants within to get good food, but still, the food was bad. the rooms were okay, just notworth the money i paid. breaksast was okay... just in general the food and the drinks here was the cheapest they could find and not worth the money i paid
The food and activities, plus the drinks, were terrible i thin they get you the cheapest drinks they could find. and if you ask for JD they tell you its for members only or that they are out yet you are looking at one.
Dear Teresa Thank you for taking the time to share your comments. We are delighted to know that you enjoyed our privileged oceanfront location, as well as our beachfront facilities, designed to offer comfort and a unique oceanside experience. Regarding the wait times at the buffet and restaurants, we apologize for any inconvenience this may have caused. During periods of high occupancy, wait times may be slightly longer; however, we are continually working to improve logistics and service efficiency to ensure all our guests receive timely and quality service. We greatly appreciate your feedback, as it allows us to identify areas for improvement and continue to improve daily. We hope to have the pleasure of welcoming you back soon. Best Regards. Customer Service.
Dear Teresa Thank you for taking the time to share your comments. We are delighted to know that you enjoyed our privileged oceanfront location, as well as our beachfront facilities, designed to offer comfort and a unique oceanside experien… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewAmazing food and very professional staff. I would recommend this hotel to friends. Very clean.
More entertainment during the night is expected
Dear Marina Thank you very much for sharing your experience with us at Royal Solaris Cancún. We are delighted to know that you enjoyed our gastronomic offerings, the cleanliness of our facilities, and, above all, the professional service provided by our team. We also appreciate your comments regarding our evening entertainment; your comment has been forwarded to the appropriate department, as we are constantly looking for opportunities to enhance our guests' experience. We look forward to welcoming you again soon. Best Regards. Customer Service.
Dear Marina Thank you very much for sharing your experience with us at Royal Solaris Cancún. We are delighted to know that you enjoyed our gastronomic offerings, the cleanliness of our facilities, and, above all, the professional service p… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in April 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewI recently stayed at this hotel and had a disappointing experience. The property feels outdated, staff were indifferent, and the food and drinks were lackluster. The overcrowded pool area made relaxation impossible. I cannot recommend this hotel.
Dear Tatiana " First of all, we are truly sorry for the inconveniences you encountered during your stay, We regret the impression you have had of our services. We would have loved to know how to assist you in changing your experience. Your comments are also greatly appreciated and will be taken into account in our future improvements and training. We hope we will have the opportunity to see you again in the future. Best Regards. Customer Service.
Dear Tatiana " First of all, we are truly sorry for the inconveniences you encountered during your stay, We regret the impression you have had of our services. We would have loved to know how to assist you in changing your experience.… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewThe activities, neatly arranged, the staff is pretty friendly, the food was good..
The food at the actual restaurants were really good. The food at the Buffett could be better for sure.
Dear Isela We sincerely appreciate you sharing your comments regarding your recent stay at Royal Solaris Cancún. We are pleased to know that the kindness of our team contributed to making your experience special and memorable. We have taken note of your comments and will share them with our Food and Beverage team, as well as with the kitchen area, so we can make the necessary improvements and continue offering the exquisite service that characterizes us. We hope to have the honor of welcoming you again soon. Best Regards. Customer Service.
Dear Isela We sincerely appreciate you sharing your comments regarding your recent stay at Royal Solaris Cancún. We are pleased to know that the kindness of our team contributed to making your experience special and memorable. We have ta… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in June 2025
Verified reviewFor what we paid for this hotel it wasn't worth it. Food wasn't great for children, the staff weren't friendly and at times quite rude. Our air conditioning broke 3 times and the water that came out of our show and taps were yellow.
Mainly the staff
Dear Brinley We are truly sorry to hear about all the disappointments you had during your reservation process. We apologize for the failure in our service. Please be sure that all the comments we receive from our guests we use them as a guide to improve our services in the areas that we need the most work. Best Regards. Customer Service.
Dear Brinley We are truly sorry to hear about all the disappointments you had during your reservation process. We apologize for the failure in our service. Please be sure that all the comments we receive from our guests we use them as a gu… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewStaff are friendly, food was really nice.
Cleaning rooms was not so good. They don’t replenish coffee supplies. Bathroom toilet was slowly draining.
Dear Medhat, We sincerely appreciate you sharing your experience with us. We are pleased to know that you enjoyed the staff and the quality of the food. We apologize for any inconveniences related to room cleanliness. Please be assured that we have forwarded these concerns to the appropriate department for prompt improvement. Your feedback is very valuable to us, as it allows us to continue improving our service. We hope to have the opportunity to welcome you again and provide you with an even more satisfying experience. Best Regards. Customer Service.
Dear Medhat, We sincerely appreciate you sharing your experience with us. We are pleased to know that you enjoyed the staff and the quality of the food. We apologize for any inconveniences related to room cleanliness. Please be assured th… Show more
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewFood Staff Pools Beach area Evening shows
Rooms a little outdated Bars: not enough to serve the entire resort Activities
Dear Kevin Thank you for your kind review of your stay with us. We are pleased to know that your experience was extremely pleasant and that you were completely satisfied with the service provided. We sincerely thank you for your trust and hope to have the opportunity to welcome you again in the near future. Best Regards. Costumer Service.
Dear Kevin Thank you for your kind review of your stay with us. We are pleased to know that your experience was extremely pleasant and that you were completely satisfied with the service provided. We sincerely thank you for your trust and… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewthe best experience
all beatiful
Dear felix Thank you for your kind rating of your stay with us at Royal Solaris Cancun. We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction. We greatly appreciate your trust and we also hope to have the opportunity to welcome you again. Best Regards. Costumer Service.
Dear felix Thank you for your kind rating of your stay with us at Royal Solaris Cancun. We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction. We greatly appr… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified review