Really, no complaints...overall, great family oriented resort.

This was our first time in Mexico and at an all-inclusive resort. Great family resort, and the price point was great as this was a last-minute trip. Things I'd want to know before going that I didn't find on their website... Check-in: Staff super nice upon arrival. We got there 3 hours before official check-in time, but they started the process early (free of charge) and gave us our wristbands/pool towel cards so we could eat/drink or swim while waiting on our room to be ready. They went over the map of the resort, the activities, the app, etc...and also talked to us about doing a timeshare. We were able to leave our luggage with the front desk. When our room was ready at 3 pm, I just gave them our ticket stubs for our luggage, and they drove us to our room via golf cart. Waterpark: 11 & 14 year old boys loved it. Never overcrowded. The 7 big slides are open 10-5pm. Big play area for toddlers/younger kids with age appropriate slides. It is closed every Tuesday for cleaning. There isn't a bar to get alcohol within the waterpark, but the closest one is about a 2 min walk, so no biggie (another review I had read complained about this). They serve water and sodas inside the waterpark, and one day, they had ice cream, too. Buffet: HUGE selection... something for everyone and had a mix of different cultural foods for all meals. Had no complaints on the quality of food. I had read some reviews that were mixed about it when booking our trip. I guess keep in mind that this is buffet style food, not Michelin star quality (what buffet is?)... but it was all still very good!!! Dress code posted (no swim suits/flip flops) but not enforced...most complied, though. El Nido: outdoor taco place. Loved it. Tacos were awesome, and the charro beans were even better! Stays open all hours. Drinks: It is all inclusive except top shelf liquors. Like bartenders everywhere... they all make drinks a little different. Elmer was our favorite!!

Stayed in July 2025

The food looked good but really didn't taste good. My daughter got sick we believe from the ice in her drinks

The taco bar with the swings was our favorite place!

Stayed in January 2025

Could do with a few touch ups

Close to beach

Stayed in December 2024

Very hard to get dinner reservations and the alcohol drinks were very sweet with very little alcohol.

The natural habitat feel.

Stayed in December 2024

Hard to get directions and consistent information from staff. Only one place open for late night food. Only options at pools is hamburgers and hot dogs. Had to stay up till 12am for dinner reservations and we like to get to bed early so that was a bummer. Beach was rocky but the kids enjoyed playing in it and finding shells.

Pretty rooms. Staff kept everything clean. Great options for the family for things to do!

Stayed in November 2024

I’m a Mexican living outside of Mexico in Europe and I have never been more discriminated that the Mexican employees of the hotel, specially Santiago and Jorge that completely ignored me and my friend also from Mexico, they took the orders of several Canadian and French tourist and attended them before us even when we were there trying to talking to them. This is super disappointing that the employees being Mexicans treated me like that me being from Mexico. Totally unacceptable.

It’s big and has a lot of activities that you don’t even have to go out of the hotel to have fun.

Stayed in November 2024

That it was eco friendly and the food was good too

Stayed in August 2024

Thr staff wasn't very friendly with locals, only with foreign tourists. This hotel doesn't have a sand beach it's more like a rocky coast

The adult select area

Stayed in July 2024

The beach you cannot swim at and the food was terrible. I think the worse food I have ever had at a resort.

The property location was nice lots of wildlife. However the beach is not good. Very rocky not able to swim and not good for kids.

Stayed in July 2024

The water park did not feel clean but this was likely a result of the environment and weather rather than the upkeep. We did not care for the food at the resort. I do not think I will ever do an all inclusive again because it did not feel worth it. The area has pretty amazing food and restaurants and I wish we hadn’t felt obligated to eat the food at the resort.

The staff were very friendly. Our room was very nice and a perfect size/fit for our family of 5. The room was very clean and comfortable.

Stayed in June 2024

The food was so disgusting , complete diarrhea. We had a group of 15. 12 had to eat out in town everyday for breakfast and lunch and several dinners. It took us 3 days to figure out how to eat in the decent restaurants in the resort. You must log in at exactly midnight and hope you can book a reservation for dinner. My family of 5 stayed for the majority of meals and ended up just living off the fruit and bread.

Beautiful grounds

Stayed in June 2024

There was a lot of walking. The manager was not very helpful. We were there with family and some of the rooms were not cleaned. When asked to be cleaned or change rooms it took forever to get anything done. A room on the 3 rd floor flooded. Again it took forever to get anything resolved.

The property was alright. It was pretty The waiters and waitresses were extremely nice and prompt with orders.

Stayed in June 2024

The check in process.

Everything but the check in process.

Stayed in March 2024

We couldn't eat at any of the non buffet restaurants our entire stay. Reservations are impossible! I even asked the front desk to walk me through the process and it didn't work. The app opens at midnight for the next day's reservations. I was refreshing at midnight and still couldn't manage to get a reservation to anywhere. I tried this every night. The resort was so big it needs a shuttle from the far side to the beach. Check-in took extra long, and the fact I checked-in online didn't matter. I had reserved 3 rooms and they couldn't check them in all at the same time. I had to do one room, and then the next, and then the next. 3 of the waterslides for my teenagers were broken. Our room was hastily constructed and it showed. We had a hole in the shower tile because they cut it incorrectly for the shower wand. And they must have applied the caulk with a trowel. If you take the jungle walk you better pack bug spray because you will be eaten alive. And forget about booking a time to swim in the Cenote unless you like to get up at 6am and stand in line at the activities desk by the kids center. We booked parasailing through the resort and it was almost double what we found online locally. And you need to take a taxi to go see downtown at all. The beach is rocky. Which was fine for littles to play and find shells and snails just bring water shoes because they are sharp. There really isn't much sand space on the beach to play on though. The snorkeling was subpar! We were extremely disappointed, especially since it was a rocky beach. Honestly it was an ok stay. It wasn't terrible but it wasn't spectacular. And if my family returns to Playa del Carmen area we will pick a different resort next time.

Loved the monkeys in the trees and watching the turtles in the rivers. The bar service was excellent. Especially with non-alcoholic drinks for the kids. And the Juice bar by the pool was worth the wait. My kids enjoyed playing ping pong and pool. We enjoyed taking the bikes for a ride. The Cenote & Fire evening shows were good. You can skip the rest of the evening shows they were not worth it. The taco truck tacos were amazing. Get one of everything!!

Stayed in April 2024

The service could have been better

The food

Stayed in April 2024

The variety

It was good

Stayed in April 2024

The meal experience could be much better handled. Standing in a queue for the buffet and another queue to book alacarte restaurants was quite awful. We were there to meet up with our young family and this was even more difficult with kids in tow. The beach was quite badly eroded so not very much beach at all and one had to step over rocks, etc to get out for a swim in the sea. Our bedroom was musty/damp smelling!

We loved the green surrounds with animals and birds in close proximity, the various pools were excellent, the entertainment was of good quality and staff helpful.

Stayed in February 2024

Loooong lines, that’s true. Beach is not perfect. You need shoes to enter the water. Food is not best. It’s okeyish, but in other places in Cancun it was better. Water in pools is not very clean. Water slides are somewhat old, but fun. Don’t have too luxury expectations.

Large area, many animals, which is fun for kids. We spent all 7 days inside the hotel, walking 15000+ steps each day. There are many things to do in the hotel, which is very good. Night shows are good, but two of them were boring. Considering how much we paid, it was a very good value for money.

Stayed in March 2024

Long wait for everything, most of the activities and dinner reservations require in person appointments/reservations. They should have incorporated everything on the website. I’m there for vacation not to stand in line for 45 minutes to make reservations.

Lots think for kids to do

Stayed in February 2024

Hand washing at the buffets is non existent!! Seriously, bring your own hand sanitizer because that many people touching the same utensils is just gross. So that part freaked me out. Getting a spot in the sit down restaurants is difficult. You have to sign up at mid night for the next days reservation. However, you don’t need a reservation for the Brazilian restaurant for breakfast or lunch and that was nice.

The location is super fun. It’s in the jungle and on the beach. Lots of paths you can bike on, some small Mayan ruins, pools and some fun water slides. The staff are all very friendly. Lots of guests from Canada, France, and USA. Our room was nice and comfortable and there’s water dispensers in the room. They all have patios or balconies. We really enjoyed the fire show and the cenote show.

Stayed in February 2024

Check in lines standing for hours .. Need more staff Had to figure out scheduling for restaurants and bars...at times it was frustrating not being able to get a drink or to sit down and eat

Beautiful resort. Areas for quiet for adults only as well as areas for families w kids. The Cenote was beautiful. Our daughter was married at the Cenote and had a fabulous reception on the Royal Elite Hotel roof that overlooks the ocean...stunning!

Stayed in January 2024

Only 2 of the restaurants did not require a reservation, and it was impossible to get a proper answer on were to book the reservations. We asked multiple times and different people, and always got a different answer on where to go for one. In the end, we didn't get to eat at very many different places. The gym was super small and didn't have a ton of different equipment. we paid for the penthouse suite, and were expecting a room for the kids, there was only a sun bed and a king size bed, we were a family of 3, so we made due, but it didn't fully meet our expectations

The beach and the pools were amazing. However, we didn't know about the club members only areas, so it was a little disappointing that we weren't able to utilize some of the areas considering what we paid for the trip, and they weren't labeled very well, so it was a bit of a guessing game until a security guard came up and told us to leave by simply pointing at our wrist bands.

Stayed in January 2024

The beach is rocky and so we couldn’t swim in the ocean which was the entire reason we picked a resort on the Coast. The food was terrible and we were ready to go home just so we didn’t have to eat it. The drinks were super watered down and tasted weird.

Great spot for kids. The waterpark was pretty great. The kids loved the pool and the various eco activities they offer. The kids also loved the various games in the sports bar.

Stayed in January 2024

understaffed, long cues to buffets, not possible to have a sit for evening shows if not 1h before reserving sits, no snack options between main meals, very hard to book any "extra" activities as you can book them only in the morning for the next day = long cues at 8:00 in the morning, terrible beach, rocky and very small

huge area, with plenty of nature , you can see many animals like monkeys, despite being big hotel you feel intimate within living area

Stayed in December 2023