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  5. Reviews of Palmaïa The House of AïA All Inclusive Wellness Resort

Reviews of Palmaïa The House of AïA All Inclusive Wellness Resort 5 stars

Paseo Xaman - Ha Manzana1, Fracc Playacar, 77710 Playa del Carmen, Mexico

#5 of 250 hotels in Playa del Carmen

Guests' Choice

Review score

Based on 145 hotel reviews

9.5

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.7

  • Location

    9.7

  • Facilities

    9.5

  • Staff

    9.5

  • Value for money

    8.6

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 23 August 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Suite Ocean View
    • Stayed 8 nights
    • Submitted via mobile

    The property is outstanding, paradise on Earth. Every details starting from accommodation the restaurants the beach the staff and every single activity was extremely pleasant so well organised . The attention to details is immeasurable. This was the most beautiful experience I ever had so far. If you’re looking for a place where to be arrested in peace and supported on every side of your vacation, this is the best place for you .

    Stayed in August 2025

  • Reviewed: 29 July 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Suite with Bathtub
    • Stayed 3 nights
    • Submitted via mobile

    There is nothing not to love everything was amazing.

    It was so peaceful. Healthy food. Amazing views and scenery. Perfect getaway to get back to yourself. Recover from a burnout or just reconnecting with your signifanct other.

    Stayed in July 2025

  • Reviewed: 13 July 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Suite Ocean View
    • Stayed 5 nights
    • Submitted via mobile

    Great activities and high quality food and spa. Very helpful staff and stunning nature! I highly recommend this hotel for people seeking a calm and relaxed atmosphere while exploring activities around energy work.

    Stayed in June 2025

  • Reviewed: 4 July 2025

    10
    I cannot recommend Palmaia enough. It was incredibly peaceful and I cannot wait to go back
    • Leisure trip
    • Solo traveller
    • King Suite Ocean View
    • Stayed 3 nights
    • Submitted via mobile

    The pool layout was a little odd but I’m just nit picking

    The food was outstanding. Every meal was a la Carte which is rare for an all inclusive. I was continually impressed. The rooms were beautiful and comfortable The staff were some of the friendliest

    Stayed in July 2025

  • Reviewed: 12 June 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 6 nights
    • Submitted via mobile

    Amazingly friendly and helpful staff, thoughtful attention to detail, excellent food, beautiful lodgings and surroundings.

    Stayed in June 2025

  • Reviewed: 29 May 2025

    10
    True gem in paradise!
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Not much I didn't like. The only small issue is because it's in the jungle, there are some bugs. But they have insect repellent everywhere on the property. (All organic andno harsh chemicals!) The gym is a bit small and can use more machines.

    All the food are exceptional in flavors and experimentally, and best of all, they are all healthy food and primarily vegan! For example, I had sea bass 3 days straight but each time I had it, the flavors were different and were all amazing. The papaya bagel was also really fantastic, so creative! I can tell Pamaiia is really putting in a lot of effort in its plant forward dining. The sea and beach are also amazing: beautiful colors and gradient of the sea, so clear, the white sand beach is also very soft and wide. The whole property is super quiet, no loud chatting or party bumping music. Also, no plastic whatsoever on the property. From water bottles to straws, they are all biodegradable materials. I can tell it is really living up to its environmentally friendly mission. Truly a gem nested among the jungle and the sea!

    Stayed in May 2025

  • Reviewed: 29 April 2025

    10
    amazing
    • Leisure trip
    • Couple
    • King Suite Ocean View
    • Stayed 3 nights
    • Submitted via mobile

    seriously most amazing place and amazing service. The quality of everything is top-notch and I have zero complaints. The staff is so responsive ive never stayed anywhere where they are so attentive to your needs. We are so happy with the resort-definitely book.

    Stayed in April 2025

  • Reviewed: 26 April 2025

    9.0
    Lovely facilities, great classes, food was a bit disappointing - a lot of money but a nice escape
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 4 nights

    Food is beautifully presented but not particularly flavorful, non-vegan options limited, tacos probably the best. Got a little tiring after a few days. And they really push you into specific restaurants and insist you reserve in advance because staffing seems limited, so not a lot of flexibility. Limited seating around the pool unless you have a swim-in room - most of the seating is around the (loud) kids' pool. I wish there was more information about tipping in advance, be sure to either bring some cash for tips OR remember staffer's names and you can tip them individually or as a group (ie housekeeping) with your credit card as you leave, a great option but you have to ask for it, they should tell you about this WHEN YOU CHECK IN. Ask for the form and use it as you go.

    Lovely, quiet facilities, nice beach with a lot of seating, great (inclusive) classes/activities (yoga, breath work, guided meditation) done in beautiful outdoor spaces. Rooms are big and nice. Be sure to NOT book through the hotel website if you want the best price. The assigned 'guides' (via What'sApp) worked well.

    Stayed in March 2025

  • Reviewed: 21 April 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Suite Ocean View
    • Stayed 1 night

    One of my top 5 hotels in the world, and I stay at all the nice luxury boutique spots. Service and food is perfect, along with the views and programming. :)

    Stayed in March 2025

  • Reviewed: 9 April 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    I prolonged my stay in Palmaïa twice. It’s a magic place with a deep healing process and a lot of pleasure.

    Stayed in March 2025

  • Reviewed: 6 April 2025

    9.0
    Peaceful
    • Solo traveller
    • King Suite Ocean View
    • Stayed 3 nights
    • Submitted via mobile

    If you are looking for a spiritual wellness vacation. This is your spot! I'm plant based and the menu caters to those who live in a plant based lifestyle. Which is hard to find when vacationing. They do have meat option meals. This is a relaxation resort. If you want to party, this is not the place. It is expensive. Start saving...lollll. Well worth it!

    Stayed in April 2025

  • Reviewed: 6 April 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Queen Suite
    • Stayed 3 nights
    • Submitted via mobile

    This place is sanctuary and luxury. Best therapists, best food, best treatments, best healing practices.

    Stayed in March 2025

  • Reviewed: 2 March 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 7 nights
    • Submitted via mobile

    Everything. Absolute heaven. I never go anywhere twice but we’ll be back!

    Stayed in January 2025

  • Reviewed: 28 February 2025

    10
    Wish we could have stayed for weeks!
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 3 nights

    Could have had more program - the yoga sessions etc got a bit crowded at times. We chose this place specifically for vegan food, and so it was a bit disappointing so many of the staff talked about eating animals, not being vegan, etc. with us. (But - all the vegan food was AMAZING, all the menus were AMAZING, plate size was perfect, loved all the different restaurants, and all staff were incredibly friendly and provided awesome service).

    LOVED our stay. Amazing staff, amazing food, amazing facilities, WONDERFUL beach and jungle, wonderful locations for yoga and pranayama.

    Stayed in February 2025

  • Reviewed: 22 February 2025

    8.0
    Unique location and concept with exquisite set up, but needs to upgrade the service
    • Leisure trip
    • Family with young children
    • Family King Suite
    • Stayed 9 nights
    • Submitted via mobile

    The resort is supposed to be 5 Stars but the service is not consistently 5 stars - while the receptionists and the buggy drivers are absolutely awesome, the service at some of the restaurants is not where it shiuld be (esp Su Casa is extremely slow and random - eg needed 20min every morning to get water and coffee and get someone to order breakfast - it is a pity as the location is absolutely stunning). The food offering for non-vegan kids could be improved too. A more tangible concierge service should be offered sat 5 stars place. Also the awesome beach bar is underutilized esp in the evening.

    The location and the set up is unquie; even though it is a resort, one has the feeling of remoteness somewhere in the jungle while having exquisite restaurants and bars in terms of design and scenery. The offering of yoga or various meditation classes is great and the food is super healthy / clean (though not always tasty), which we loved.

    Stayed in February 2025

  • Reviewed: 17 February 2025

    10
    Magical Experience at Palmaia! Can't wait to go back!
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 5 nights

    Continue to invest and improve on the classes/sessions offered. We enjoyed these classes and I don't want the hotel to lose sight that this is a very important aspect of our stay.

    LOVE Palmaia - the experience was incredible! Enjoyed all the sessions (especially Pranyama and Yoga)! This is vegetarian HEAVEN and as someone who finds other all-inclusives mediocre when it comes to food for vegetarians, this really is the BEST - Food is DELICIOUS! Beach is beautiful and property is well maintained! Would definitely go back!

    Stayed in January 2025

  • Reviewed: 16 February 2025

    10
    Paradise
    • Leisure trip
    • Couple
    • King Suite with Bathtub Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Very thoughtfully designed with comfort of guests always priority. Food so fresh healthy and delicious. Cocktails on the beach amazing.

    Stayed in February 2025

  • Reviewed: 14 February 2025

    10
    Beautiful, spiritual, yummy!
    • Leisure trip
    • Couple
    • King Suite Ocean View
    • Stayed 5 nights
    • Submitted via mobile

    Great vegan food. Our seaside view was breathtaking. All of the staff was so friendly and welcoming. Lovely, thoughtful activities program.

    Stayed in February 2025

  • Reviewed: 8 February 2025

    10
    Absolutely Amazing!! We'll come back
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 3 nights

    Nothing, everything was perfect

    If we could give this property 100 rating we would. It was absolutely amazing!! We aren't vegetarian but could become one with the amazing vegetarian offer of PalmAiA! In particular the tacos truck!! But it was also great that they offered non veg alternatives. The location is amazing, the beach is perfect, the facilities are just incredible whilst preserving the natural landscape where they reside! The daily classes where spectacular, we loved each and every single one of them, and the locations in the middle of the jungle or at the beach were just magical. The staff were extremely friendly and always keen to help. And the manager was also so nice and approachable anywhere we met him! Honestly I would 1000% recommend, we left recharged, re-energised and with our tummies happy!

    Stayed in January 2025

  • Reviewed: 26 January 2025

    8.0
    Great Wellness Resort
    • Leisure trip
    • Solo traveller
    • Family King Suite
    • Stayed 3 nights
    • Submitted via mobile

    It was a little expensive as I personally don’t eat enough to justify the cost of most all inclusive resorts.

    Rooms were spacious and the swim out options were great. The wellness classes (yoga, meditation, art) were great. Service was fantastic all around .

    Stayed in January 2025

  • Reviewed: 23 January 2025

    9.0
    Perfect stay, perfect food, very professional staff. Price is high, for sure, but something that is worth as an experien
    • Leisure trip
    • Couple
    • King Suite Ocean View
    • Stayed 3 nights
    • Submitted via mobile

    Only one very minor thing: the bicycles were not functioning well and even without breaks. For such a perfect place, with luxurious standards this was a minus. To be honest it was better to not even have them there until you relate them.

    Everything. Difficult to even give some constructive feedback. The whole complex is beautiful, food variety, quality and healthy/ taste balance is incredible, the staff is over prepared and kind. Beach bar was great, the coffe place. On top, this is a vegan paradise, but perfect if you simply want to eat healthy tasteful food. The concept of architected of life is great, but could include some other activities not so focused on healing e.g. the drawing was wonderful, the yoga too. Maybe some group training could the nice?

    Stayed in January 2025

  • Reviewed: 22 January 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite Ocean View
    • Stayed 6 nights

    I had an absolutely wonderful stay at this hotel! The food and drinks were exceptional – every meal was a culinary delight, and I appreciated the variety of vegan options available. It was so refreshing to see such attention to diverse dietary preferences. Amazing staff. The beach was stunning – beautifully maintained, clean, and perfect for relaxing or enjoying a peaceful stroll. The hotel itself is gorgeous, with a well-thought-out design and immaculate upkeep that made our stay even more enjoyable. While everything about the hotel exceeded my expectations, I would not recommend the spa services. I booked a manicure with gel polish, but unfortunately, the experience was disappointing. Spa staff damaged my nails, which was frustrating. However, this is not the hotel’s fault. I left the hotel feeling incredibly satisfied and can’t wait to return. It’s a place I would highly recommend to anyone seeking excellent service, delicious food, and a stunning location!

    Stayed in January 2025

  • Reviewed: 20 January 2025

    10
    Beautiful resort, very relaxing.
    • Leisure trip
    • Couple
    • King Suite with Bathtub Ocean View
    • Stayed 6 nights
    • Submitted via mobile

    Sometimes it took a while to get food and drinks.

    It was beautiful, and the healthy concept was a delight.

    Stayed in January 2025

  • Reviewed: 18 January 2025

    10
    Excelent service, location, food, environment
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 5 nights
    • Submitted via mobile

    I would add more non vegan options

    Everything!

    Stayed in January 2025

Showing 1 – 25

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