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Reviews of Hotel Scappata 3 stars

C.19 entre calle 70 y 72, 97320 Progreso, Mexico

#7 of 16 hotels in Progreso

Guests' Choice

Review score

Based on 145 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.7

  • Location

    9.4

  • Facilities

    8.2

  • Staff

    8.9

  • Value for money

    7.7

  • Free WiFi

    7.6

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Showing 1 – 25

  • Reviewed: 22 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    I think that the relación quality cost is not accuracy. In the web site sell you a espectacular viendo and pool, and really it is not true. ALSO, The cost of restaurant is expensive.

    It is clean and confortable.

    Stayed in August 2025

  • Reviewed: 14 July 2025

    7.0
    Great sunset, simple 3 star , nice 😊
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Small pool, breakfast didn’t open until 8:00

    Loved the location, old town on the beach, great sunset view, comfortable room, nice size, bathroom a little small, pool was more a kiddie pool.

    Stayed in July 2025

  • Reviewed: 9 July 2025

    9.0
    The quiet vacation I wanted
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    There was a little water leak in the shower which caused small puddles in the bathroom, the price mentioned at reception for the tours was not the same as what we were charged by the tour agency (it was more, and there was no warning that prices might change).

    Both the staff from the hotel and the restaurant were very gentle. The view from the room was incredible, the food at the hotel restaurant was great, we got to try many new dishes. The service at reception was outstanding. Also the beach is really peaceful and the place is pretty quiet in general which make it great if you're looking for spend some quiet time and relax. The hotel also has many contacts for different types of services such as gym, yoga, massages, etc., which is a great plus.

    Stayed in June 2025

  • Reviewed: 12 June 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Small Double Room
    • Stayed 3 nights
    • Submitted via mobile

    As I could see, it was the nicest hotel in town, this doesn’t mean that it was. The rooms were nice, but the building had many stairs and my room wasn’t easy to arrive, there is no elevator. I’m in good shape, but if you have mobility problems don’t book there.

    The rooms are nicely decorated and the staff was friendly and helpful.

    Stayed in May 2025

  • Reviewed: 18 May 2025

    8.0
    We really like it
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The pool area needs more staff atención maybe food or other services to make it more welcoming

    Is cute the place was on a great location the staff was friendly

    Stayed in April 2025

  • Reviewed: 17 April 2025

    9.0
    99% of the staff are a 10 out of 10. spacious, elegant rooms even standard rooms and junior suites are beautiful.
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 4 nights
    • Submitted via mobile

    The serving staff ( older gent) at the beach umbrellas/ cabanas when you don’t order enough drinks things get different.

    I liked everything about the property. Nice rooms great location.

    Stayed in April 2025

  • Reviewed: 15 April 2025

    7.0
    Good
    • Leisure trip
    • Group
    • Standard Suite
    • Stayed 2 nights
    • Submitted via mobile

    Not enough place for toiletries,amount of water shower. The water comes out of the tub the front door is hard to open and close. Too many noses in the night time

    The beach in the front. The restaurant

    Stayed in April 2025

  • Reviewed: 29 March 2025

    8.0
    Very good
    • Family with young children
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Air condition did not work. Restaurant is very slow with orders.

    Near the beach. Staff at the front desk and beach service were very helpful.

    Stayed in March 2025

  • Reviewed: 5 March 2025

    9.0
    Great location with a small pool and the beach right out front!
    • Leisure trip
    • Group
    • Standard Suite
    • Stayed 4 nights

    It was a little loud at night and our friends room had a smoky smell (room 211) because the downstairs restaurant's pizza office vented right next to their room.

    Comfortable bed, location was right on the beach with loungers, umbrellas and service, and very nice restaurant.

    Stayed in February 2025

  • Reviewed: 24 February 2025

    8.0
    Great location, good restaurant, friendly staff, spartan accommodations.
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 3 nights

    Towels were very limited. Water pressure was very low (one day we had no water for a while). Getting warm water took 5-7 minutes of run time. There was no furniture in our room except bed.

    Oceanside location is stellar. Nice having reserved beach seating

    Stayed in February 2025

  • Reviewed: 23 February 2025

    9.0
    Great location and sea view and super restaurant. Somewhat over priced however.
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 1 night
    • Submitted via mobile

    Balcony was too narrow for such a premium priced room. Lighting in room was too dim

    Amazing view from our room. Not the biggest of rooms but well appointed, loved the beach towels in a wicker basket! Excellent restaurant and worth eating at. Staff all very attentive and helpful. Beach club area very nice, and service good here as well.

    Stayed in February 2025

  • Reviewed: 17 February 2025

    8.0
    Relaxing, pleasant,
    • Leisure trip
    • Family with young children
    • Standard Suite
    • Stayed 3 nights
    • Submitted via mobile

    Our first room had a window that wouldn’t close in the bathroom so it was muggy but the hotel promptly offered us a different room that was larger and comfortable.

    View of ocean, really good restaurant, kind and helpful staff. Wonderful wait staff on the beach.

    Stayed in February 2025

  • Reviewed: 11 February 2025

    9.0
    Great stay
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 3 nights
    • Submitted via mobile

    Shower was unpredictable with the hot and cold. All the water smelt of chlorine

    Superb view from our suite. Very helpful staff . Excellent restaurant. Beach club was a lovely set up too

    Stayed in February 2025

  • Reviewed: 20 January 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 2 nights

    Was very out dated

    Close to the beach

    Stayed in December 2024

  • Reviewed: 16 January 2025

    9.0
    Beautiful place
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom was small

    On the malecón close to everything. Beautiful views from the pool area like on the pictures; they provide towels; beach club facilities. Room has A/C, coffee machine and fridge. We had room 201 with partial view of the ocean. Will definitely return. Hotel has bar and restaurant on main level.

    Stayed in January 2025

  • Reviewed: 11 January 2025

    7.0
    It was ok
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 2 nights
    • Submitted via mobile

    No chairs in room Very noisy neighbours - late at night Dogs barking - late at night Seems you had to walk true the restaurant to check in - seemed weird (if you parked street, had to be careful of the one way street etc) Many Tiles in room where broken #208 Seem to be quite pricey - for what you get (weather was not that great so did not get to enjoy, most of what was offered) No little fridge in room Stairs are allot if you have sore knees (but used the bathroom on main floor restaurant)

    Location Restaurant (restaurant closed at 5pm - first day we arrived was not aware) People who all greeted us where very nice Was able to watch english tv Nice size room

    Stayed in January 2025

  • Reviewed: 7 January 2025

    9.0
    Another Great Stay!
    • Leisure trip
    • Group
    • Standard Suite
    • Stayed 1 night

    I booked late (12/25) so could only get a sea view room that overlooked the pool, but as it was on the same level our view was the backs of pool chairs and we had zero privacy in our room. So recommend ensuring 3rd floor if you want sea view - otherwise just go with a street view room, which are equally nice. I wish they would have kept their beach chairs out later as we would have liked sitting there for the sunset.

    My fourth stay and the Scappata is still wonderful!

    Stayed in December 2024

  • Reviewed: 30 November 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Waterfront location

    Stayed in November 2024

  • Reviewed: 22 November 2024

    9.0
    Lovely resort with beautiful beachfront location. Hotel owner beach loungers with good and drink beachside
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 2 nights
    • Submitted via mobile

    Nothing I didn’t like. If I had to be picky, it was weird that they didn’t have a drinks menu at the bar or restaurant.

    Fabulous location. Friendly, helpful staff. Clean room.

    Stayed in November 2024

  • Reviewed: 18 September 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    Nada

    Location and restaurant

    Stayed in September 2024

  • Reviewed: 18 August 2024

    9.0
    it was nice enough to stay again
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 6 nights

    There was not a sitting chair in the room

    Clean and the staff were great. Food was good but a little expensive, the 10% discount at the hotel dining helped.

    Stayed in August 2024

  • Reviewed: 21 June 2024

    7.0
    We were waiting for better hotel about the price!
    • Leisure trip
    • Group
    • Standard Suite
    • Stayed 1 night

    The price, very expensive, Beds very short, A lot of waiting time for food in the Restaurant, We need more furniture to put your clothes your luggage inside the room, it was raining and the water was inside our room from the prinipal door.

    Location is good!

    Stayed in June 2024

  • Reviewed: 9 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Ac did not work and the staff kept making excuses Finally at 1:00am it was fixed. No attempt to compensate for inconvenience

    Stayed in April 2024

  • Reviewed: 4 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 3 nights

    Great location

    Stayed in March 2024

Showing 1 – 25

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