N/a

Preferred section

Stayed in August 2025

The continuos intención to sell their membresía, it's so uncomfortable

Service

Stayed in July 2025

Lack of soundproofing between rooms

Staff service Pools Evening shows and quality Bordeaux restaurant Range of activities

Stayed in May 2025

nothing

The facilities, the staff and the food were all exceptional. They could not have been more attentive. We were particularly impressed with the food (the japanese restaurant was fantastic). The steak and fish at seaside were delicious. Also a great breakfast and lunch menu. The evening entertainment was fab and all the facilities were amazing.

Stayed in April 2025

the staff, the food, the beach, the pools, everything

Stayed in April 2025

A small thing, but for a resort that caters for couples and honeymoon’s we expected a little extra effort or acknowledgement of our honeymoon to mark the special occasion. There was a big corporate event and we noticed even for them they made a little welcome banner for each room.

It is a beautiful property, with amazing staff. Perfect for couples! We loved the food and the variety of restaurants. Rooms are beautiful.

Stayed in February 2025

The preferred club check in

The beach and the jungle

Stayed in February 2025

Our only complaint was the exorbitant prices for items such as sunscreen in the on-site stores. We don't mind paying more for sundries that we forgot to bring, but $35 dollars for a spray can of sunscreen could be considered price gouging.

The grounds, the beach, the staff, the food---all were exceptional. We even enjoyed seeing all the wildlife around the property, including the iguanas and birds. We would definitely recommend Secrets to anyone looking for a fun, relaxing and high-quality resort by a beautiful beach.

Stayed in January 2025

Not applicable as we liked everything

Absolutely everything, the facilities, how nice the members of staff (especially our concierge Fernanda) were, the beach, the food, the variety of things to do and how attentive everyone was. They made our stay an unforgettable experience and we will always be very grateful for it.

Stayed in December 2024

Signs to different locations could be better A physical brochure of what's on and facilities would be good rather than having to look at the app. Entertainment was mediocre

Had a nice tropical feel with loads of iguanas roaming around - room service good and prompt

Stayed in October 2024

Could be better and more signage on the property when walking around. Easy to get lost. Too much upselling for Spa.

All the extras we booked were exceptional. We did not have to worry about a thing. Dinner on the beach was awesome.

Stayed in October 2024

We were so confused!! We got lost a LOT…. We were there for 3 nights it was impossible to get the layout… we did have the map! Not helpful !! Plz put more signs.. i swear one of them pointed in the wrong direction. At night, we wanted to go to the theater on the last night. We never knew where it was. One of your employees was so kind. She walked us to the theater, but there was no signs leading up to the theater. It was so confusing!!!!

I thought it was very pretty the restaurants were done beautifully.

Stayed in October 2024

Food was average and decidely bland. We were expecting a thrill of mexican spice which was sadly lacking. Lots of focus on regional cuisine (Italian, French, Greek, etc) which many guests liked, but we found them to be shadows of what they should have been; beautifully presented but lacking the taste intensity we expected. Given the average age of guests was probably pushing 50, there was two much duff duff duff music played at the pools which seemed to be more catering for the staff's tastes than the guests.

In general the staff were excellent, going above and beyond with a few exceptions. Three pools to choose from, our the gorgeous sea. Room was large and well appointed and despite being sold as a Garden View, we had clear sight of the sea even if halfway back in the resort.

Stayed in September 2024

Some of the other buffet good aside from the Mexican food wasn't all that great, but if you wanted to see the show that's what you had to eat. Maybe staying for 2 weeks, one to see the shows, and then one to eat at all the restaurants is a good idea.

Breakfast was great, everything was perfect. The shows, the Mexican food

Stayed in August 2024

The sales pitch and insisting on participating in the breakfast for sale pitch to become members of the Unlimited club. Despite having many restaurants, the quality is average, not great, considering the expensive cost of this hotel. Moreover, they have very few lactose free or vegan options. It should have high level cuisine, better quality meat and much higher quality dishes. Also, we had to wait a lot for the food. For the type of food, they take a lot to prepare. The house wine quality is very low. And you have to pay a lot if you would like other wines (we are talking from 60 usd - 90 usd - for average wines found in the supermarket) -which we never did. The quality of the cocktails is also very poor (not much alcohol really). We expected better quality and better preparation, especially considering the price of the hotel. The best restaurant was the Asian HImitsu. It is good to have animation staff, who are super friendly and energetic, however, for paid activities such as tours with turtles and others similar, given the expensive cost I was expecting a professional tour or guidance. They should hire professionals for this type of activities. In general, events such as Asado and buffet food options, were not always good quality. Again, lack of lactose free and vegan options. In general, the fact that most of the activities ended quite early (max 5 or 6 pm) when you still have plenty of sun and an amazing beach to enjoy. I come to enjoy the sun and the beach. Dinners tend to start too early and also finish quite early.

This is the second time we stayed here. We like it because it is a quiet and special place for couples, especially if you love the sea and aquatic activities. The place has access to Akumal beach, a great, large and clean beach where you can swim, do snorkeling and see turtles. The hotel has excellent facilities and friendly staff, amazing rooms and privacy, and several food options. I love the cleanliness, facilities and staff. They really worry about the guests, always providing some special details for special occasions. Rooms are private, not noisy, perfect for an escape as a couple. It is adults only and mainly for couples. You could stay all your stay here, without need to go outside the hotel, because there sre plenty of things to do. We enjoy aquatic activities and outdoor activities, so we also wanted to go to the Cenotes and other amazing places around this area. The hotel is quite close to several cenotes. We had rented a car and we drove to great places (Dos Ojos Is just 15 min away and Yal ku is less than 10 min). Super convenient location. There are options for taking other tours to Cozumel, Isla Mujeres, etc. The breakfast is amazing. The best by far, and they had many options. Maybe missing lactose free yogurt and more lactose free and vegan food. The entertainment activities are very good., especially the Rock show, which was super fun, with good quality show and music. Very nice and friendly animation team. Especial kudos to Max. Thanks for your energy and attention! Our concierges were amazing, especially Sergio. He took care of us, especially when we needed medical attention. Thanks so much to the staff of the breakfast team of the Market Cafe. They were amazing and attentive. Coco cafe is a great place, however they could increase the options of lactose free and vegan foods. Himitsu is the best restaurant. This should be the standard of all the restaurants, which are many.

Stayed in August 2024

Absolutely everything about this resort is incredible!! We were celebrating our honeymoon and it was magical spending our time in secrets Akumal. Everything is done to perfection and that’s all thanks to the amazing staff they have. We loved seeing the entertainment team everyday and getting involved in all of their activities. Max, jonas, Abraham and Gina were amazing ❤️ The food and drinks in the resort were such high quality. We loved the pizza by the pool and also loved the grill for dinner! We snorkelled with the turtles which I’d highly recommend! Amazing experience! Thank you to all the staff for making our stay so incredibly enjoyable. We didn’t stop smiling the entire trip and we have memories forever!

Stayed in July 2024

Could use updated charging points with inbuilt USB for mobiles

The attentive and friendly staff and the stunningly lush surroundings were my favourite things about this resort. Absolutely flawless service, nothing was too much trouble and it definitely elevated our experience. The grounds are simply wonderful to walk around, plenty of dining options and an idyllic place to unwind for a few days. 11/10 recommend

Stayed in August 2024

Breakfast

Good restaurants for dinner and lunch but poor breakfast menu same everyday.

Stayed in June 2024

Compared to our previous two stays at Secrets Akumal, this is the first time it is operated by Hyatt, and we feel the Secrets brand has lost a bit its attention to details. It's small things but they add up. From the toiletries (we really loved the soap and shampoo of Secrets from before) to the snacks in the room (very random and only chickpea based, while in other rooms we saw nuts and chips), to some signs of aging in the rooms that should be taken care off for such a resort. We also used to get mosquito killer spray in the room, now they did not have, and also when asked for plug adaptor from European to American there was no available (had to buy one of horrible quality for 25 dollars in the shop) when in most hotels you have universal plugs these days. The rooms smell a bit to humidity (which is normal everywhere in this region), but they used to have some kind of scented candle or perfume sticks. So yes, small things, but if you have been here before you feel it has lost some details. Also this time around it was full of big groups celebrating birthdays, weddings, bachelor parties, etc. Therefore many places were louder and more crowded than usual making it less romantic, which is what Secrets brand stood for. We encountered at least 10 to 15 of such groups with 8 or more people per group. I wish the hotel would limit this or rebrand Secrets to an adults only party hotel rather than couples oriented hotel.

I will start by saying this is a great adults only resort. This was our third time here. The best part of the Hotel are the swimming pools, these are among the best swimming pools in the area (and we have been around), because you have so many options (the lazy pool is our favorite, although the main activity pool has the best views). The swimout room we selected gives you an additional kind of more private option for when the pools become too crowded. Another strong point is the food, although it remain an all-inclusive kind of food, the quality is above average, particularly all Mexican related food. The same with drinks. The third great thing is the staff, all of them are kind, ready to help and go the extra mile. We would like particularly thank our Concierge Alondra (kind and helpful), the pool concierge Antonio (cool and friendly), William (from seaside restaurant), and Ivonne and Felipe both pool waiters for being the best. Particularly Ivonne was so hard working and fast! One of our favorite parts of this hotel is it is really immersed in nature, the trees and plants are even more lush than previous times here. Also the beach Akumal well known for its turtles was without sargazo and looked very clean.

Stayed in July 2024

Nothing

Everything was fabulous from the time we arrived. The staff couldn’t do more for us. We saw plenty of turtles, which was our main reason for the Visit to Akumal. Generally food and drink was all excellent, only slight negative were the margaritas in a couple of the bars, but that’s just a minor thing. We loved every minute.

Stayed in June 2024

The sushi and sashimi at the japanese restaurant is not very good. At the checkin, there were sales people try to sale us the club membership and try to convince us to go to a sale pitch at the next day. We were tired and would like to go to our room first, maybe they could do this talk after we settle down at the hotel.

The room is great. The resort is beautiful. The beach is great and we enjoy the ocean. All the stuffs are nice and we felt very welcomed. The food at the resort is great, there are lots of sea food options. We went snorkeling and saws lots of sea turtles with a great instructor Gaberial.

Stayed in May 2024

The staff were unbelievable, Antonio and Ana took amazing care of us everyday at the pool. Jesus remembered our drinks order at the swim up bar, and was incredibly friendly with each return visit. The food was amazing and we really enjoyed our stay!

Stayed in March 2024

Not much. The quality of the specialty restaurants.

Service was amazing, location by a seaweed free beach very good, breakfast and lunch buffet excellent (specific restaurants less so, except for Portofino, the Italian one.) We are an older couple who walk with canes, and they were very accommodating and thoughtful on all issues, including closeness to the beach. The activities at the most active pool were skillfully run, and the live entertainment mostly very good, some terrific.

Stayed in February 2024

Nothing

The staff and service were above and beyond! The staff attention to detail and friendliness are what hotels and resorts should all have. And secrets is by far the best in that area of hospitality.

Stayed in January 2024