Mosquitos

Everything 10/0

Stayed in August 2025

All was great!

Everything at this location was perfect. The staff were great. Thank you Marianna and Erick for making this trip worth it! Appreciate you guys!

Stayed in July 2025

There wasn’t one thing not to like about this hotel.

High quality, from the staff, the atmosphere was spa like. The rooms were plush, the bed and bedding were dreamy. The shower was like being in a spa. The food was 5 star Michelin quality. The nighttime shows and speakeasy were something we looked forward to even after all day in the sun.

Stayed in June 2025

Amazing staff. Gorgeous hotel. You can find peace & quiet or live music at any time of day.

Stayed in December 2024

Beautiful resort, great food and amazing staff! Noe and Louis at the pool bar were excellent! Spa was incredible! We stayed in an ocean front unit for our honeymoon which wasn’t cheap but highly recommend it!

Stayed in November 2024

A few problems with the room and a couple bartenders were not very friendly.

Excellent

Stayed in September 2024

N/a

We loved loved loved the whole facility. The buffets were amazing!! The staff was wonderful! The SPA services were exceptional.

Stayed in August 2024

N/A

The EVERYTHING staff, location, views, rooms, food, people, entertainment, this place is worth every penny. No kids! It’s amazing

Stayed in August 2024

Sometimes I couldn’t get served for 50 seconds!

Couldn’t stay here long enough (booked 3 nights) and had to extend

Stayed in August 2024

Sensational experience

Stayed in July 2024

Many of the restaurants were closed. We came for a wedding and had 6 ppl for dinner one night. Waited over an hr for a table only to be split up and there water was dripping on one of the girls (we were all dressed up) and the manager said there was nothing he could do to move our table, that he had other guests. We got up and left the restaurant. The late night room service menu was almost non existent. The public bathrooms were always dirty. We did not know it was rainy season, so it rained a lot. There were no activities for rainy days. Lastly, out or 25 ppl, about 40% ended up with diarrhea. Only constant was the glasses of water. Resort is definitely overpriced compared to other resorts (we have been 3 times in 2 years).

The resort was beautiful, breathtaking views. The food was good. The room was very nice and spacious. The resort was easy to get around. Pools were beautiful. Breakfast buffet was really nice. The wedding we attended was beautiful.

Stayed in June 2024

Additional add-ons that aren’t part of the hotel are very expensive, for example the laundry service and the pharmacy ($45 for Hawaiian tropics SPF!). Come stocked with SPF before you arrive :) Wine options included in the all-inclusive package with meals were limited. Would have liked to have seen a couple of other options on this given the price.

Our room was beautiful (junior suite with ocean view). Really spacious, comfortable bed, nice views and good quality products in the bathroom. Overall the food options were very good. We had a brilliant experience with the wine pairing dinner in the cellar with Jorge (note this was an add-on for $150 per person). Breakfast in the observatory was excellent. We really liked Sea Soul for lunch - very varied menu, excellent food and a nice vibe. There were lots of pools; some busier than others but plenty of spots to relax in too. The gym was very good. Plenty of equipment and it’s a big size as it was mostly busy in the mornings. The staff were brilliant throughout the hotel. We would like to give a special mention to Karlita at the observatory breakfast and Jorge the sommelier in the hotel. Both were so friendly, nice and helpful.

Stayed in March 2024

Need more water in the room,was not stocked every day. Room service can have a better variety. Service in the Coco bar was not good. Nothing on the menu was available.

Sandra at check-in was great, Inocencio and David in the preferred pool are always helpful . The hotel itself is amazing.

Stayed in March 2024

The restaurants menu are very limited and the opening hours not good, some of then are closed during the week. I had a very bad experience with a waiting time to have my food almost 1 hour and the food came burned and tasting bad. if you like to swimmy on the beach, please do not book this hotel, the beach is not clean with seaweed and rocks and the hotel don't take care of the beach

The hotel is amazing, the staff very polite and friendly. The spa is the paradise. The service are very personalized once the staff learn your name, all the time your are treated with respect and like a VIP person, always inquiring if you need something else and how you feel.

Stayed in December 2023

All restaurants didn't have good food and entertainment. We only ate at 2 of them every day.

The cleaning and decor of the resort. The staff was really helpful.

Stayed in December 2023

I didn’t like the walk ways, the were to rocky. I could were my heels comfortably.

The property was absolutely beautiful.

Stayed in December 2023

The maintenance took a very long time for example when we had broken glass in our room, they took around an hour to come, and the room service took a very long time around 45 mins minimum for water bottles. We also weren’t able to book in at restaurants as the resort didn’t have reservations and often we were waiting an hour for a table at one of the restaurants for dinner when we were hungry. On one day there was no space by the pool or sun loungers by the beach which resulted in us walking around aimlessly.

Very modern e.g automatic blinds and technology in the room was impressive. The room and design of the hotel was beautiful and really aesthetic, the whole property was stunning and really felt like a high end resort, some staff members went above and beyond to make our stay special and catered to my wife’s gluten allergy where possible.

Stayed in October 2023

Pools, beaches, view

All. Beautiful place, clean , excellent service and restaurants.

Stayed in October 2023

If I had to say anything negative about our stay, I’d say the check-in process was our least favorite of any resort we’ve stayed at. Aldo seemed preoccupied with something else when we were checking in. We were ready to upgrade, but it was only offered as an afterthought. The hard sell for the vacation club also took away from our vacation. It was presented as a VIP experience to tell us about the resort amenities. We wound up spending most of our first morning with them.

This property is incredibly beautiful! The rooms were well appointed and the food was incredible. As always when we travel to this part of the world, service is unmatched. Demetrio at the Mexican restaurant gave us some of the best service we have ever had in any restaurant. He took great care to ensure that nothing that was served to me contained any of my food allergens. His recommendations were spot on. Enrique at the Japanese restaurant was also incredible. He explained our dishes and was incredibly attentive throughout our dinner. Roxanna, who provided drink service on the beach, was also incredible. We purposefully sat in her area all the days we were there because of her.

Stayed in September 2023

Only one indoor bar. The lobby bar is technically inside but it’s an open air space and the mosquitoes are killer at times. The “sports bar is the only indoor bar, that is strictly a bar.

The pools and the staff were excellent!

Stayed in September 2023

Nothing to fault ! Just a small recommendation to have some games in the Dark horse - like scrabble or a deck of cards - for the rainy days when the pool table is being used 😀

Love love love - everything was outstanding!!! The bed was so comfortable- the pools were beautiful!! The staff were extraordinary - The French restaurant was one of the best meals I’ve ever had - shout out to Louis(Lui) our fabulous server! Jacob the manager at Suki was so friendly! Victor at breakfast & Piyo our concierge were also outstanding! And not to forget Ceaser at the bar always with a smile ! Thank you ye made it all wonderful! Will definitely be back !

Stayed in August 2023

staff not as friendly as the hundreds of other Mexican resorts I have stayed in and did not seem to be as well trained. this could be because they are fairly new

fabulous pools lots of places to have some privacy rooms were very nice

Stayed in June 2023

Pool time schedules should be longer

Service and amenities

Stayed in August 2023

Super weak conciege service. I tried to contact conciege week before my arrival to discuss proposal and no one was picking up when I arrive I went straight to speak with conciege and their motivation was weak tired and embarassing… I ended up proposing on the beach asking random guests to make a video for me. Also if you expect crystal clear water like I did forget. The water was not clear. Its not hotels fault but I will not choose this hotel in the future.

Clean, luxury and new place.

Stayed in August 2023