The huts could be better insulated. It was like sleeping outside.

Location was really beautiful.

Se alojó en enero de 2025

I was charged two times and this is theft. I have nothing against the property, which in itself is great. But unfortunately someone from the staff has tried to scam me by charging me twice for the room. I’ve already made a dispute with me credit card company. So I hope that whoever is responsible for this theft suffers the consequences.

The location and place are great.

Se alojó en junio de 2023

The rooms do not have enough heating, bathrooms out of water. Staff is not well trained to provide a pleasant stay.

The sulfur bath, sweat bath and massage

Se alojó en marzo de 2023

We stayed in December and the room was freezing. There wasn’t a fire place to heat up the cabin. there was some sort of “ethanol” fire thing that it’s more for decoration than for heating. Also the charge you around 120.00 pesos to turn it on and you have to wait until after 9 pm to turn it on. There’s not even a coffee maker or tea kettle to warm up. We left early in the morning because we couldn’t stand the cold. Absolutely not worth the price.

the location is in a beautiful area.

Se alojó en diciembre de 2022

Nothing really.

Thermal water and setting.

Se alojó en abril de 2025

It was really cold and the day we stayed they didn’t come and turn on the combustible for the indoor heating system so the room was super cold.

We got the tent package and was able to include the new years dinner it was so nice. it was a little cold but they had a fire set up for us lots of blankets. the dinner was great too. we got to enjoy the thermal waters and they were so nice!

Se alojó en enero de 2025

It’s the opposite of what they advertise

The forest

Se alojó en noviembre de 2024

Old ragged blankets no heater cabin freezing inside old outdated bathroom no Toiletries and only half roll of toilet paper for two nights stay!

Nothing

Se alojó en octubre de 2024

5 staff surrounded our table at dinner and carried on a public conversation in the restaurant about their issues for the duration of the meal. Despite it having nothing to do with me and also information I had not heard before. The issue was about an event that was more than 3 years prior with my colleague. The staff then posted themselves outside the room, following my colleague around. There were many group dynamics and conversations around the issue that made the stay uncomfortable and unwelcoming.

I was traveling with a colleague, with whom the staff of the facility had an issue from the past. Unfortunately, they dealt with it in a very confrontational and aggressive way. These dynamics completed impacted the experience I had there and I will not likely recommend it or return again. The issues could have been dealt with in a more professional and discreet way, we were only there for 24 hours and it was entirely spent in conflict.

Se alojó en junio de 2024

Much appreciated that my Son & I were allowed to check in early after an almost 4 hour drive. Unfortunately, they shut the water…so we had not toilet. We were told it would be ONE hour; OVER FIVE hours later NOTHING. No one bothered to give us a follow up! When we checked out; they would not let us leave until one of their staff walked to the cabin to make sure it was ok. Also, from the thermal waters they promote online; you’re basically “told” to go to the small one ( maybe the size of two jacuzzi’s). Others look as if it’s drying out, or too dirty. Definitely WOULD NOT RECOMMEND!!!!

Scenery

Se alojó en junio de 2024

Excellent location

Se alojó en febrero de 2024

At the property everything is ridiculously expensive. They even charge for the internet, something one doesn't come across too often these days. All the supplies you need - from wood for the chimney and to the beers I recommend getting from various stores along the road. But what I disliked most is that for some unknown reason the owners of the resort filled the hot springs half way with stones and sand. A few years ago those were deep natural basins with a lot of hot jets rising from the bottom, but now those are knee deep puddles with almost no hot springs left. The main attraction has been practically ruined. I don't think I'll ever be coming back.

The family cabin is fantastic - it's well equipped, has a cozy fireplace and comfortable beds with a lot a blankets to keep one warm on a chilly night. Also the place is amazing - you are right in the middle of a forest and you can choose if you want to stay in the hot springs or take a walk among the trees.

Se alojó en noviembre de 2023

The staff.

The natural lake and vapor steam.

Se alojó en mayo de 2023

When we arrived, Los Azufres told us that they didn't have a record of my reservation through Booking.com. Later they said they found the reservation but that it wasn't paid. I told them that Booking said I would pay at the site but that didn't seem to matter.

No breakfast.

Se alojó en abril de 2023

the facility staff was very upset that we arrived late and they provided me only with 5 controls for 2 cabins and at check out time swore they gave us 6, so I had to pay a deposit when I kept insisting that I did not need a control it would useless for me to steal since that is what they assumed. They do now allow dogs but owners/staff have like 6 dogs and they kept going in n out of dinning area and the worst part into the kitchen where they cook.

it was a great room, but since we got there late the staff was annoyed and half asleep many things went wrong

Se alojó en marzo de 2023

FALSE ADVERTISING! This place is in high altitude in the mountains. very cold!. They don’t have hot springs, they are cold pools. It was freezing, even the workers were huddled around a fire but they charge 80 pesos for you to have a fire in your cabin . The cabins were cute & simple. The staff were young and most were kind. I left under 24 hour’s because I was so uncomfortable there. Not a spa like environment at all! They were not willing to give me a refund even tho I was overcharged. I honestly feel scammed. I saw many groups of people pull in, feel how cold the pools were and leave. Not even Booking was willing to be accountable . I WOULDN'T RECOMMEND THIS SERVICE OR THIS STAY. It seems anyone can just list their place and call it a spa.

The Temezcal was very hot, which was nice. But no showers around. If you do a mud bath, you then have to walk all the way back to your cabin to rinse off. Ridiculous.

Se alojó en marzo de 2023

The staff was so helpful and courteous with my family.

It was a beautiful place with so many amenities for the tourist to explore. Great restaurant.

Se alojó en marzo de 2023

the faci;lities were expensive and the services less than adequate, the showers didnt work, there was no way to light the fire

the food was terrible

Se alojó en febrero de 2023

Overpriced, poorly trained staff, charged for the heating in the room, charged for internet usage, awful food in the restaurant. There is huge potential in this site but little investment and shoddy facilities.

The hot water in the shower.

Se alojó en febrero de 2023

the spa water was luke warm at best, and it was a very cold that night.

the setting and all the staff was very responsive

Se alojó en enero de 2023

It looked like a construction site with chain link fence, a large gravel entry way with what looked like temporary buildings, a front lift moving mud around. The hot spring was only luke warm. A green pond that was not something any of us would get in. Phone service was spotty at best so we couldn’t communicate with them or with booking.

It is in a pretty area. We didn’t go look at the cabins so they may have been nice but the rest turned us off so strongly we didn’t stay.

Se alojó en noviembre de 2022

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Se alojó en junio de 2025

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Se alojó en enero de 2023

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Se alojó en diciembre de 2022