Reviews of Sueños Tulum 4 stars
Zona Hotelera Tulum Km 8.5, 77780 Tulum, Mexico
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Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewThe setting is spectacular, staff is super accommodating
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewThe location was amazing, really quite and can enjoy the (private) Beach. We have enjoyed it that much and extended one more Day. The staff are friendly and attentive, plus the breakfast was very good.
The smell of the water shower
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 10 April 2025 · Stayed in March 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewGreat property and great staff, convince of having beach very close to room as well as little custom kitchen which can make meals as u need! Lot of space! Well maintained and kept clean.
I wish they have bigger heated pool for days when you cannot swim in ocean! Everything else law was great!
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewGreat service. Liked how cozy, quiet and relaxing the grounds are. View of water
Mosquitos at dusk
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewOutstanding
Reviewed: 5 December 2024 · Stayed in December 2024
Verified reviewEverything
Nothing
Reviewed: 10 August 2024 · Stayed in August 2024
Verified reviewReviewed: 19 May 2024 · Stayed in April 2024
Verified reviewWonderful quiet hotel, excellent, tasty and very fresh breakfast served by very nice staff. Beautiful very clean beach with more than enough shadow. Comfy places on the beach. The rooms are highly original in design and layout. We were on the top floor and felt like in a tree house. Very nice and helpful staff with a proactive attitude. Seem to enjoy their jobs.
Reviewed: 16 April 2024 · Stayed in April 2024
Verified reviewBeautiful jungle style, stunning private beach & great location. The staff were so friendly, very polite & helpful. The breakfast was excellent every day. We had a stunning view of the beach & sea from our room, woke up to a sunrise every morning. Very quiet part of the hotel area aswel but within walking distance to the restaurants & bars.
Reviewed: 17 March 2024 · Stayed in March 2024
Verified reviewvery clean, great staff, beautiful beach, peaceful property, awesome breakfast.
Ac not strong enough felt hot in room at night. Uncomfortable bed.
Thank you for your comments. We will take immediate action with the AC. We are sorry we were not aware at that time to solve. :-( best regards
Reviewed: 7 March 2024 · Stayed in March 2024
Verified reviewThe hotel was beautifull and the staff very professionnal. The access to the beach easy, thé cader was wonderfull ! The sea view perfect !
The junior suite was small for 3 people
Reviewed: 2 March 2024 · Stayed in February 2024
Verified reviewGreat service and amazing ocean views
A little pricey
Reviewed: 25 February 2024 · Stayed in February 2024
Verified reviewReviewed: 15 February 2024 · Stayed in January 2024
Verified reviewReviewed: 29 January 2024 · Stayed in January 2024
Verified reviewThe whole experience was so relaxing, so friendly. We will be back again
Reviewed: 28 January 2024 · Stayed in January 2024
Verified reviewThe staff are all amazing, good-hearted and honest, warm individuals. It’s a small team and you can tell they really care for the venue and their guests. We were lucky to be looked after by them!
The only thing we would say needs an upgrade are the mattresses. They are on the older side and sag so the sleep is not as comfortable as it could be.
Reviewed: 23 January 2024 · Stayed in December 2023
Verified reviewGreat chef- amazing food
Reviewed: 21 January 2024 · Stayed in November 2023
Verified reviewThe hotel is gorgeous and a peaceful gem amongst the really busy Tulum. Great rooms with sea view and nice beach access incl lounge chairs and sun beds. We had a very relaxing and recharging week here. The staff is exceptionally friendly, personable and accommodating. They were incredible with recommendations for excursions and provided lots of help to prepare my proposal to my now fiancée. An unforgettable week at Sueños.
Reviewed: 8 January 2024 · Stayed in January 2024
Verified reviewReviewed: 3 January 2024 · Stayed in January 2024
Verified reviewIt’s in a calmer location, staff were amazing and great food!
Salt water in the shower and bathroom sink.
Reviewed: 23 December 2023 · Stayed in December 2023
Verified reviewThe staff at the property made our stay exceptional. Very helpful and engaging with a smile.
Reviewed: 18 December 2023 · Stayed in December 2023
Verified reviewThe jungle type, nature vibe of the location is extremely relaxing and beautiful. All of the staff was extremely accommodating and friendly. Everyone went above and beyond to make our stay at Suenos perfect.
The air conditioning worked extremely well. We just wish that there was not a time limit to when we were able to utilize it.