It’s really expensive to go from the place into de city center (though that’s not the property fault)

It’s a really relaxing place where the beach is near and you can be in the nature

Stayed in June 2025

Very good location, spacious room with big terrace and French windows. Good communication with personnel. Unfortunately it needs urgent renovation - dirty walls, ceiling, fan and AC. Curtains need to be washed too.

Stayed in April 2025

I didn’t like the room on the ground floor as didn’t have much privacy as had windows all the way around and had to stay with curtains down

Great welcoming from the host, good size of the room

Stayed in March 2025

That is in the middle of working in progress jungle and beachfront is not beach front but beach close…

The quietness and the availability of the staff. Also that you can acces a very nice beach across the street

Stayed in February 2025

N/A

The location was gorgeous

Stayed in March 2025

The power cut out for a while one night and it is quite secluded so roaming didn't work either. So everything was pitch black and there was no way to contact anyone, which was a bit concerning when travelling alone.

The location is good and you are able to access the beach through a nearby hotel; the staff were very friendly; the room was clean and large.

Stayed in December 2024

Not very clean, humid rooms.

Location is fantastic and the property manager is very helpful. We had access to a wonderful beach club and given the prices this end of the strip it’s great value for money. We also felt safe.

Stayed in January 2025

Everything is fine, except for the water, it flows salty from the tap. I didn't expect this, it was not comfortable to wash and rinse with salt water after the salty sea

The location was really good! It was a fairly spacious room with air conditioning.

Stayed in November 2024

Right in the jungle, close to the beach, really good stay

Stayed in August 2024

Don’t really have coffee facilities, but in the end it worked perfectly, as I found my other favourite place - Kosmos - just across the road: the best coffee from 8am each morning!

Stylish, comfortable, quiet! With wonderful views of the jungle and the beach just across the street! Nico and Ivo were super helpful all the time and made me feel like at home and taken care of! Thank you guys! Hope to come back again!

Stayed in October 2024

the AC only worked at one temperature, we had a slight issue with a scorpion in our room, but Nicholas ensured it was removed in a timely fashion (even at 2am!)

clean room, nicholas was amazing, very responsive, answered any questions at any time, great to have the beach access

Stayed in July 2024

All natural surroundings

Great hotel price, comfortable beds! Very tranquil.

Stayed in July 2024

We thought we booked the bigger rooms in the sunset house building , not knowing we were booking a room in the casa coyote building

Beautiful location, nice staff, access to beach club across the street

Stayed in June 2024

Just like all of Tulum, this is overpriced. It is part of the hype. The last kilometers before you arive, you cannot help but say "waw, how beautiful is all of this". Sustainable is the goal of every building in Tulum, but clearly not of the prices.

Total quiteness while only a few steps away from the busy coastal road. Nicolas doing a great job, being available, responsive and making sure all details were correct (or corrected ASAP)

Stayed in May 2024

Would have been nice to have a mini fridge in the room and more lighting. The rooms were very dark especially on the cloudy rainy day we were there. Also, please put hypoallergenic/waterproof mattress protectors on the mattresses - it was kinda gross knowing that I was sleeping on a mattress that had soaked in others sweat or whatever could have been spilled on the bed.

I loved the location. It was set back from the beach but came with beach access. I liked the layout of the rooms and the surrounding gardens.

Stayed in February 2024

Nothing

This was our second time staying at Sunset House and we really enjoyed the location and facilities, especially the rooftop kitchen.

Stayed in December 2023

nothing, but prices get quite steep towards mid-end December, just like anywhere in Tulum.

Lovely accommodation in the jungle side of Tulum! the bed is very comfortable (firm) and the beach is just across the road. Dante was very helpful and responsive.

Stayed in December 2022

safe in the room not usable

Great location right across the road from Dos Ceibas Beach club, clean and comfortable rooms and a communal rooftop with a kitchen and plunge pool. Dante was super helpful and quicl to respond whenever we had questions.

Stayed in December 2022

Outdated, needs deep cleaning. Staff is defensive and not open to negative feedback.

The location was quiet and relaxing

Stayed in July 2025

The pool looked a little murky but not bad overall

The property was beautiful and well maintained. Nico was very helpful and provided some excellent recommendations for us and was very efficient with his response time. It’s the perfect oasis across from beach I really enjoyed my stay and will definitely return in the future .

Stayed in March 2025

The property was beautiful! I don’t have anything bad to say.

Beautiful room surrounded by nature. The location was amazing, very close to everything. We got free access to the beach and that was a plus! Nico was very helpful and responsive. He recommended a taxi driver to take us to the Tulum ruins and he was super nice. I recommend this property 100%.

Stayed in March 2025

Housekeeping only came once our whole stay, but it wasn't a big deal!

Location was so close to the main strip and beach! The property itself was beautiful and so well kept. We LOVED the rooftop area especially!

Stayed in March 2025

The bed sheets had small stains and holes. Towels were extensively stained. The bathroom smelled badly of stagnant water and mold. The wall-mounted shower head had poor flow due to limescale buildup. There was constant noise from an electricity generator (during the day and night) which was loud even through closed windows. Intermittent loud noise also from a water pump. Cutlery provided in the shared kitchen were rusty. The pool area was poorly maintained.

Stayed in March 2025

There truly is not much I could complain about so these are very small things lol. The AC wasn't on when we first got there so when we got there it was bit humid in the rooms but once we got it fixed our rooms were cool and comfortable. We could have used more towels in the rooms as well! Most girls didn't have housekeeping come but having them still bring towels would have been a nice touch!

Sunset House was the PERFECT stay! We had 12 girls stay here for a Bachelorette trip and it could not have been better. It was super cute and we had majority of the rooms so it was like our own hotel :). They had 24 hour security and it was tucked away so we all felt very very safe! Someone was on call 24/7 so if we needed anything they were instantly on it! The AC wasn't working when we first got there and one of toilets had broken and Nico went in to fix it within 5 minutes. They also recommended a concierge, Faride, to reach out to help plan activities and transportation for our time there and it was a GAME CHANGER. I can confidently say our weekend would not have been as stress free and fun if it were not for her! She recommended things to do and took care of booking everything for us! Our weekend went so smoothly having shuttles already booked for everything we planned on doing so we didn't have to wait or find taxi's for large group. Faride was the best!!! It was the perfect mix of comfort and also authentic Tulum vibes! Best weekend ever :))

Stayed in February 2025