Reviews of Tesoro Ixtapa All Inclusive This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Boulevard Ixtapa S/N Lote 5, 40884 Ixtapa, Mexico
#40 of 74 hotels in Ixtapa
Guests' ChoiceReview Score
Based on 18 hotel reviews
7.8Score breakdown
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Cleanliness
7.8
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Comfort
7.6
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Location
8.8
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Facilities
7.4
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Staff
7.9
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Value for money
7.5
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Free Wifi
7.5
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Showing 1 - 18
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Reviewed: January 8, 2025
Takeshi
Japan22 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Junior Suite
- • Stayed 4 nights
- • Submitted from a mobile device
They couldn't speak English, so I had communication issues sometimes. I requested the receipt, they gave me E-mail address. I sent receipt request by E-mail, however no any feedback.
Staff was friendly and kindly. The room was clean every day.
Stayed in January 2025
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Reviewed: February 12, 2023
Laurel
Canada21 Reviews2 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Deluxe King or Double Room with Partial Ocean View
- • Stayed 4 nights
- • Submitted from a mobile device
We were quoted thru booking.com a price of 952. Canadian but we were charged $1269. Can. I have inquired about this and was told it was the difference in exchange rate but I don’t believe this as the exchange rate does not differ by 30%. I have used booking.com for many years and feel they should have paid attention to my complaint and done something about it. I will reconsider before book8 g thru them in the future.
The food and service was great
Stayed in February 2023
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Reviewed: November 22, 2022
Lorena
United States42 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Garden View
- • Stayed 2 nights
need more variety on food for lunch and dinner
breakfast was good
Stayed in November 2022
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Reviewed: January 17, 2024
Anita
United States2 Reviews6.0“We enjoyed ourselves, no matter what the pool the beaches were very beautiful. How could you not!”- • Leisure trip
- • Group
- • Junior Suite
- • Stayed 7 nights
- • Submitted from a mobile device
The food was very average.
Mostly all the staff spoke Spanish being English-speaking it made it difficult. The front desk had one person that spoke English.
Stayed in January 2024
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Reviewed: January 14, 2024
Robert
United States2 Reviews5.0“We will not be returning.”- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 15 nights
David Bustos, the "entertainment director" was clearly biased against non-Spanish speaking guests. We were there for New Year, but David Bustos, who used to provide English translations, now refuses to do so. As such, we were effectively excluded from the festivities because we did not understand what was being presented. We also were excluded from the raffle because the winning numbers were presented only in spanish. Because we felt that we were intentionally excluded for apparently racist reasons, we left the New Year's celebration at about 9:30 pm. What we could not determine, but suspected, this exclusion was due to a policy set by top management. The majority of the staff was very accommodating and curteous. However, it was clear that our presence was not appreciated by David Bustos. We paid a great deal of money to be there for more than two weeks, but feel that we were cheated. We will not be returning and will be telling people to pursue other places to stay for their vacations in Ixtapa.
All meals were mediocre to good. Staff was generally very good to excellent, with the exception of the "entertainment director," who appeared to be anti-North Americans.
Stayed in January 2024
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Reviewed: March 2, 2023
Chorney
Canada1 review6.0Pleasant- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Garden View
- • Stayed 13 nights
- • Submitted from a mobile device
The food was subpar and very repetitive. Got to the point where I was only eating one or two things that were put out. Ate out of the hotel many times. The snack bar was terrable. The ala cart was also sub par..The bar service was very slow especially at the pool bar. It was quite frustrating waiting for a bunch of kids to get drinks in front of me. We bought some shrimp on the beach and we were told we could not eat them near the pool. There were many nationals bringing coolers and bags and eating and drinking by the pool. This was upsetting . The tv did not have enough English channels. Did not like that we arrived at 630 am and could not get out wrist band until noon. We understood why we could not get into our room but now after traveling all night we had to go out for breakfast ..
Great staff. Very nice and polite. Some language barriers but was ok.Hotel was clean most of the time. Could use some cleaning under the beds. Had a cockroach in our room. But we understood this happens sometimes in hotels.
Stayed in February 2023
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Reviewed: February 11, 2023
Danyon
Canada8 Reviews1 helpful vote5.0“The food metre sick I can find better value elsewhere in Mexico”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Garden View
- • Stayed 3 nights
- • Submitted from a mobile device
Food!
Food standard was below our Expectations.
Stayed in February 2023
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Reviewed: January 30, 2023
Wayne
United States10 Reviews1 helpful vote3.0Poor- • Leisure trip
- • Couple
- • Deluxe Double Room with Garden View
- • Stayed 6 nights
Hotel was not what we expected. Very crowded family oriented resort, very noisy for a retired couple. Pool extremely crowded, loud music and poolside lounges scarce.
Breakfast was OK. Better than lunch or dinner. Bonus was Bistro Soliado across the street from hotel.
Stayed in January 2023
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Reviewed: October 16, 2022
Isabel
United States11 Reviews5.0Fair- • Leisure trip
- • Couple
- • Deluxe King or Double Room with Partial Ocean View
- • Stayed 3 nights
- • Submitted from a mobile device
The buffet food was not that great should invest more money on food than drinks
Very clean loved entertainment!!!
Stayed in October 2022
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Reviewed: October 12, 2022
Vitali
Belarus17 Reviews2 helpful votes3.0Poor- • Leisure trip
- • Couple
- • Deluxe King or Double Room with Partial Ocean View
- • Stayed 2 nights
- • Submitted from a mobile device
Property is not clean, restaurant located underground, you have to eat and drink in a very uncomfortable and not beautiful basement, even without windows. you can't take food to the pool and you can't take food to the room. the restaurant looks like a basement, my wife felt sick from the lack of air, and until we asked to turn on the air conditioner at least - everyone was sitting in stuffy
Nice location
Stayed in October 2022
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Reviewed: August 19, 2023
Maricel
Canada4 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Garden View
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in July 2023
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Reviewed: April 9, 2023
Blas
Mexico3 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Garden View
- • Stayed 3 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in April 2023
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Reviewed: November 24, 2023
Oscar
United States6 Reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Double Room with Garden View
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in September 2023
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Reviewed: June 20, 2023
Mackhops
Canada32 Reviews6.0Pleasant- • Leisure trip
- • Solo traveler
- • Deluxe King or Double Room with Partial Ocean View
- • Stayed 6 nights
There are no comments available for this review
Stayed in March 2023
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Reviewed: February 5, 2023
Jimenez
United States1 review10Exceptional- • Leisure trip
- • Couple
- • Deluxe Double Room with Garden View
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in January 2023
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Reviewed: January 1, 2023
Edwina
United States13 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Garden View
- • Stayed 3 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in December 2022
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Reviewed: November 30, 2022
Yosimar
Mexico2 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Garden View
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in November 2022
Showing 1 - 18
