Reviews of Radhoo Tulum 4 stars
Carretera Tulum - Boca Paila Km 8.7, 77780 Tulum, Mexico
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Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewPerfect location. Big pool.
They included 15% service charges (tip) in each bill. Tulum is already extremely overpriced and many restaurants include tipping fee of up to 20% in the bill. Radhoo placed a info on the menu, that service fee will be addes Under Mexican Federal Consumer Law (Article 10), any charge added without your explicit consent is a violation. Many restaurants—especially in tourist hotspots like Cancún, Tulum, Playa del Carmen—add 10–15% automatically, particularly for larger groups. But that doesn’t make it lawful, it's still illegal . According to Profeco (Mexico’s consumer protection agency), they’re required to remove any unauthorized tip from the total due—the tip is yours to decide . Also, room apparently comes with breakfast. But the breakfast is very poor as per picture and coffee tastes horrible.
Dear Len, Thank you for taking the time to share your feedback. We’re glad to know you enjoyed our location and the pool. We’re truly sorry that certain aspects of your experience didn’t meet your expectations. Regarding the service charge, we always aim to be fully transparent: this information is clearly displayed on our menus, and it can be removed or adjusted at any time upon request. Our team is always happy to accommodate any preferences our guests may have. As for breakfast, we appreciate your comments. Feedback like yours helps us identify areas where we can improve, and we’ve already shared your observations with our kitchen team to further enhance our offering. We do hope to have the chance to welcome you back in the future and provide a stay that feels more aligned with what you were hoping for. Warm regards, The Radhoo Tulum Team
Dear Len, Thank you for taking the time to share your feedback. We’re glad to know you enjoyed our location and the pool. We’re truly sorry that certain aspects of your experience didn’t meet your expectations. Regarding the service charge,… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 February 2025 · Stayed in February 2025
Verified reviewFabulous concierge team. Great location. Great sister hotels with beach access. We loved Nest, lovely staff there , beach beds. Large bedroom. Lovely jungle setting. Quiet.
For expensive property, room, particularly bathroom was tired/worn. Pool and pool area similarly worn. Breakfast service was poor at times.
Dear Andrew, We sincerely appreciate your detailed review. We are especially pleased with your recognition of our concierge team, our privileged location, and the experience at our sister properties, particularly NEST. Your appreciation of the tranquil jungle setting and spacious bedrooms reflects some of the distinctive elements we seek to offer. Your observations about bathroom and pool area maintenance are especially timely, as we are currently executing a renovation program in these specific areas. Similarly, your comments about breakfast service are valuable to our commitment to excellence. This thoughtful feedback allows us to continue refining every aspect of our experience to ensure it justifies our distinguished guests' investment. We hope to have the opportunity to welcome you back to show you the implemented improvements and demonstrate our ongoing commitment to service excellence. Warm regards, The Radhoo Tulum Team.
Dear Andrew, We sincerely appreciate your detailed review. We are especially pleased with your recognition of our concierge team, our privileged location, and the experience at our sister properties, particularly NEST. Your appreciation of … Show more
Reviewed: 16 February 2025 · Stayed in December 2024
Verified reviewIt felt secluded and peaceful, with lush surroundings and amazing staff. Despite a complication during our visit, the staff and management team went above and beyond to help us bee comfortable and enjoy our stay.
Dear Henry, Your generous review of Radhoo fills us with deep satisfaction. We are especially pleased that you found in our property that serene refuge surrounded by lush nature that we aspire to create for our distinguished guests. We sincerely appreciate your recognition of our team's dedication during the challenge that arose during your stay. Your appreciation of our efforts to ensure your comfort and enjoyment reflects precisely our unwavering commitment to guest satisfaction. We look forward to the privilege of welcoming you back to create more extraordinary moments in our tropical paradise. Warm regards, The Radhoo Team.
Dear Henry, Your generous review of Radhoo fills us with deep satisfaction. We are especially pleased that you found in our property that serene refuge surrounded by lush nature that we aspire to create for our distinguished guests. We si… Show more
Reviewed: 30 January 2025 · Stayed in January 2025
Verified reviewThe staff, the quiet, the bed.
Lack of lighting options in the bedroom. A better sealed bin for the bathroom.
Dear Adam, Your review of Radhoo provides us with valuable perspective. We are especially pleased that you appreciated the fundamental elements of our experience: our team's dedication, the serene atmosphere that characterizes our property, and the comfort of our beds. We sincerely appreciate your specific observations regarding lighting and bathroom accessories. This thoughtful feedback allows us to continue refining every detail to enhance our distinguished guests' experience. We look forward to the privilege of welcoming you back to demonstrate our ongoing commitment to excellence and continuous improvement. Warm regards, The Radhoo Team.
Dear Adam, Your review of Radhoo provides us with valuable perspective. We are especially pleased that you appreciated the fundamental elements of our experience: our team's dedication, the serene atmosphere that characterizes our property… Show more
Reviewed: 25 December 2024 · Stayed in December 2024
Verified reviewThe place is beautiful architecturally, nice setting and quite calm. I came to relax and the property is overall nice. Access to the beach is through Encantada, which is beautiful as well. Beach was great and the location was perfect for walking to other restaurants. Service was wonderful and they were very fast communicating.
I got the standard jungle room. It was very damp and had a distinct smell like mold. All my clothes smelled like the room in the end, which was extremely off-putting. The sound-proofing was not great as I could hear the bathroom fan of the adjacent room, and all of their bathroom activity. Had to request for a room change overall. For the price I paid, I definitely expected better, especially with all the incredible reviews here.
Dear Jane, Thank you for taking the time to share your detailed feedback about your stay at Radhoo. We truly appreciate both your kind words and constructive observations, as they help us maintain and enhance our standards. We're delighted that you enjoyed our architectural design, peaceful atmosphere, and beachfront access through our sister property, Encantada. Your appreciation of our location and the excellent beach experience aligns perfectly with our vision of creating a tranquil retreat. We're also pleased that our team's swift communication and wonderful service enhanced your stay. However, we sincerely regret the challenges you experienced with your initial jungle room. The humidity and sound issues you described do not reflect the high standards we set for ourselves. While the tropical environment can present unique challenges, we have specific protocols in place to ensure optimal room conditions. We appreciate you bringing this to our attention, and our maintenance team is already implementing additional measures to address these concerns. We're currently enhancing our room maintenance procedures and upgrading our sound insulation systems to ensure every room provides the exceptional experience our guests deserve. Your feedback is invaluable in helping us identify areas for improvement. We would love to have the opportunity to host you again and demonstrate the improvements we’re making based on your feedback. Warm regards, The Radhoo Tulum Team
Dear Jane, Thank you for taking the time to share your detailed feedback about your stay at Radhoo. We truly appreciate both your kind words and constructive observations, as they help us maintain and enhance our standards. We're delighte… Show more
Reviewed: 8 May 2024 · Stayed in May 2024
Verified reviewThe location is 10/10 even though they are providing guests with bicycles for free every day upon request (some other hotels are charging them). The cleanliness has exceeded our expectations - at moments you don't even remember that you're in the middle of the jungle! The breakfast is very nice (the granola is YUM) and it is served a la carte (I believe all breakfasts in Tulum are served a la carte to be honest). The staff members are super helpful and kind and we were chatting with them via Whatsapp during our whole stay for whatever we needed. The best thing is that we were allowed to use the beach area with sun beds and towels at the hotels across the road (Encantada, Nest etc) as they are all under the same umbrella!
Some additional lighting in the rooms would have been very helpful!
Dear Natalia, thank you very much for taking the time to provide us with your feedback following your last stay at Radhoo Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.
Dear Natalia, thank you very much for taking the time to provide us with your feedback following your last stay at Radhoo Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderf… Show more
Reviewed: 1 May 2024 · Stayed in April 2024
Verified reviewStyle, Location, Staff, Food, it’s super clean and relaxed
Dear Nassim, thank you very much for taking the time to provide us with your feedback following your last stay at Radhoo Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.
Dear Nassim, thank you very much for taking the time to provide us with your feedback following your last stay at Radhoo Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderfu… Show more
Reviewed: 27 April 2024 · Stayed in April 2024
Verified reviewThe staff were incredible. They helped us with anything and everything and were so quick to respond throughout. We’d like to especially mention Alejandra who went above and beyond in the service that she provided us. The location was excellent too and away from the noise but also close enough to all the restaurants and beach clubs. We also loved that we could access a bunch of other places owned by the same group (Nest, Encantada etc)
Nothing
Dear Dinuk, thank you for taking the time to share your experience at Radhoo Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and be carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.
Dear Dinuk, thank you for taking the time to share your experience at Radhoo Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's a… Show more
Reviewed: 1 April 2024 · Stayed in March 2024
Verified reviewSTUNNING hotel - a real oasis which marked the end of our honeymoon. The pool is beautiful and the perfect place to relax, the staff did everything they could to make our stay really special and the food and drinks were delicious. The rooms are also beautiful
Nothing!
Dear Annabelle, thank you very much for taking the time to provide us with your feedback following your last stay at Radhoo Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.
Dear Annabelle, thank you very much for taking the time to provide us with your feedback following your last stay at Radhoo Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonde… Show more
Reviewed: 29 March 2024 · Stayed in March 2024
Verified reviewStunning hotel set back in the jungle. Staff were super helpful and attentive the entire time we were there and the sister hotels give great access to the beach.
Nothing, would go back 100%
Dear Brodie, thank you very much for taking the time to provide us with your feedback following your last stay at Radhoo Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.
Dear Brodie, thank you very much for taking the time to provide us with your feedback following your last stay at Radhoo Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderfu… Show more
Reviewed: 29 March 2024 · Stayed in March 2024
Verified reviewReviewed: 23 March 2024 · Stayed in March 2024
Verified reviewReviewed: 8 March 2024 · Stayed in March 2024
Verified reviewEverything was amazing property is amazing very good location , service as well .
Reviewed: 24 February 2024 · Stayed in February 2024
Verified reviewAbsolutely exceptional. Beautiful property, stunning pool, spacious rooms, excellent breakfast, and OUTSTANDING service. I wouldn't want to stay at any other hotel in Tulum Beach area.
Dear Gilad, thank you for taking the time to share your experience at Radhoo Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and be carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.
Dear Gilad, thank you for taking the time to share your experience at Radhoo Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's a… Show more
Reviewed: 1 February 2024 · Stayed in January 2024
Verified reviewThe property is amazing, it’s just down the end of the main strip and offers excellent beach access as well. The room was clean and perfect, it looked out onto the pool. The staff are extremely friendly and go the extra mile to make your stay the best it can be.
Nothing, I think the only issue we had was that the bedroom floor boards above us are noisy when walking at time. However, it doesn’t ruin the rooms complexity.
Dear Daniel, thank you for taking the time to share your experience at Radhoo Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and be carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.
Dear Daniel, thank you for taking the time to share your experience at Radhoo Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's … Show more
Reviewed: 19 January 2024 · Stayed in January 2024
Verified reviewWe had a great stay at Radhoo! The property is beautiful, there is a strong jungle vibe which we got even without staying in the upper rooms. The boardwalk to the bungalows through palm, the abundance of greenery - I mean, Tulum is very green overall, but Radhoo even more so. It is also pretty quiet, even on the nights when there are parties. Perfect location on my opinion - equally removed from all party places (but all of them are easily walkable), but not too far down the road. The room was spacious, with double vanity in the bathroom and enough storage. Bed was comfortable. No insects or anything inside the bungalow. The breakfast included in the rate was good too in my opinion, very filling and with decent variety, and also some add-on options for a reasonable extra fee. As many reviewers mentioned, the access to the beach is provided through the Encantada hotel across the road, which is literally 5 steps. This is a sister property and they share some of the staff it seems. Now, about the staff - people really are the main treasure of this place. They are terrific. Attentive, quick, helpful, and just nice and welcoming. I understand that hospitality is their job, and the guys are good at that, and I really felt it.
Well, there's one minor thing - the lighting could be more efficient. I generally don't mind the dim lights, it is a conscious design choice and adds ambiance, but sometimes I wish I had an option, at least, to have more light in shower and in bathroom in general.
Dear Aelitha, thank you very much for taking the time to provide us with your feedback following your last stay at Radhoo Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.
Dear Aelitha, thank you very much for taking the time to provide us with your feedback following your last stay at Radhoo Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderf… Show more
Reviewed: 14 January 2024 · Stayed in January 2024
Verified reviewFaultless ! Amazing staff that go above and beyond to help. Menu throughout the day is fantastic. Access to beach provided by Nest their sister beach club, which is great given the fact it is near on impossible to access it without paying everywhere else! Great location at the southern end of the beach zone. Just far enough away not to have to listen to the 'bigger name' bars/restaurants playing (imo) very untulumesque music, but close enough to walk to all the action !
Nothing not to like
Dear Tom, thank you very much for taking the time to provide us with your feedback following your last stay at Radhoo Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.
Dear Tom, thank you very much for taking the time to provide us with your feedback following your last stay at Radhoo Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful s… Show more
Reviewed: 12 January 2024 · Stayed in January 2024
Verified reviewVery good attention from the staff, Clean rooms and more attention to details than other hotels in tulum zona hotelera. Good bfst options and food by pool was good as well.
Standard room is good size for one or two but needs more storage as i cdnt take out all my clothes from luggage.
Dear Hicham, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!
Dear Hicham, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated t… Show more
Reviewed: 10 January 2024 · Stayed in January 2024
Verified reviewStaff - Genuinely friendly, helpful, and attentive. Whatsapp messaging to the front desk if you need anything. We arrived very late on the first night an they had food left in our room as the kitchen had closed when we got there, very nice service! Valet parking etc too. Can't compliment the people there enough! Shared facilities with other Hotels - Radhoo is one of several hotels that appear to all be owned by the same company and as such share resources. For instance, Nu restaurant seems to do the food for Radhoo and several other hotels (which is a good thing!) and whilst Radhoo is not on the beach (it's across the road) you can use the beach club/loungers at 2 other hotels (when we were there). Radhoo is cheaper than its sister hotels because it's not on the beach, but it's genuinely the same standard of service, food etc, you're just missing the sea view from your room, that's it. The cost saving is huge here (less than half compared to hotel across the road) so I would recommend Radhoo as a cost conscious alternative with no sacrifice in service/experience. Quiet end of Tulum beach - if you stay further north you'll be in the nightclubs and loud bars. The Beach - this is why you're here! And this part of the beach is wider, nicer, and quieter than most of the Tulum beachfront. Big pool and lounge area - For when it's very windy at the beach and you want to lounge in the sun, this pool area is great to have!
First a note on Tulum itself: Tulum is expensive, bad value, and not luxurious. You're going there for the beach and partying if that's your thing. Supply and demand dictate the high prices everywhere so accept that when you book the trip, no matter where you stay; there's endless quiet beach towns elsewhere in the world that are a fraction of the price and better. But if you must go to Tulum... then Radhoo is a great option :) The hotels luxury does not match the price tag, again you're staying here to be close to the beach etc, and the price is driven by demand. So don't expect 5 star hotel room or faclities. I've staying in lots of high price hotels and 5 star places, and Tulum in general has the biggest gap between price and quality of physical hotel room/facilities I've seen. This doesn't mean it's bad, it just mean it's very overpriced for what you get, so just tailor your expectations going to Tulum (not just this hotel, any!) The hotel is in a quiet part of south Tulum beach, but to get there you have to drive through Tulum and the traffic is crazy - can take you 30mins to go 1km (no joke) so give yourself lots of time for getting places on the tiny coast road. Hotel room didn't have a desk or vanity mirror which is annoying if you're getting ready to go out. Rooms are big, but you have to leave your stuff all over the floor as there's no where to put anything. Again, not a bad hotel, just very overpriced like everything in Tulum
Dear Conor, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!
Dear Conor, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to… Show more
Reviewed: 8 January 2024 · Stayed in January 2024
Verified reviewThe staff is nice and the pool is cool and the Spa ok. That's all.
That being said, let's get down to business: How can a hotel claim to be of such a high category and ask for such prices?! The noise of the electricity generators, the worn faucets that don't work, no bedside lamps, no slippers, no mini bar... And then the transport... rent a car or an ATV/Quad because the Taxis are a real mafia and if you go out late you simply won't get one and you will be asked to walk to catch one further away! How can you have potential and waste everything like this? People who say it's great don't have any real experience of luxury. Unfortunately I worked in the hotel and restaurant industry...so my expectations are high.
Dear Agathe, Thank you for sharing your feedback regarding your recent experience at Radhoo Tulum. We appreciate your kind words about our friendly staff, great pool, and satisfactory spa. We deeply regret any inconvenience caused by the noise from the generator. Please be assured that we are taking immediate steps to address this issue and create a serene and relaxing atmosphere for all our guests. Regarding transportation concerns, we understand the importance of seamless travel experiences and apologize for any inconvenience caused. We are reviewing our transportation services to ensure our guests' convenience and will work towards providing clearer communication regarding alternative options. We appreciate your discerning taste shaped by your experience in the hospitality industry, and we are committed to exceeding your expectations on your next visit. We value your feedback as it helps us strive for continuous improvement. We genuinely hope to have the opportunity to welcome you back to La Valise Tulum in the future, providing you with an exceptional stay and a truly memorable experience. Best regards, The Radhoo team
Dear Agathe, Thank you for sharing your feedback regarding your recent experience at Radhoo Tulum. We appreciate your kind words about our friendly staff, great pool, and satisfactory spa. We deeply regret any inconvenience caused by the no… Show more
Reviewed: 15 December 2023 · Stayed in December 2023
Verified reviewThe staff were exceptional - kind, caring and so helpful! They truly made the stay as good as it was. Aesthetically, the hotel was fantastic also. We loved the pool.
If you are going in end of November it appears to be peak times for weddings so Fridays and Saturdays often had music playing - we did not mind in the slightest but something to be aware of!
Dear Olivia, thank you very much for taking the time to provide us with your feedback following your last stay at Radhoo Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.
Dear Olivia, thank you very much for taking the time to provide us with your feedback following your last stay at Radhoo Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderfu… Show more
Reviewed: 9 December 2023 · Stayed in November 2023
Verified reviewThe setting is beautiful. Lovely pool area with great cocktails. You can access the beach via the sister Hotel, Encatada, and check sunbeds etc via the fab concierge team.
The breakfast area was tucked off to one side. It would've been nice to have a better view. The views of the jungle shown in the images are only available to those who are in the higher rooms. There isn't communal space up there, unfortunately.
Dear Libby, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!
Dear Libby, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to… Show more
Reviewed: 28 November 2023 · Stayed in November 2023
Verified reviewThe jungle feel and quietness. The room is spacious and Radhoo products are one of the best I’ve ever used. I’ll miss the place scent
Nothing!
Dear Aya, thank you very much for taking the time to provide us with your feedback following your last stay at Radhoo Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.
Dear Aya, thank you very much for taking the time to provide us with your feedback following your last stay at Radhoo Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful s… Show more
Reviewed: 14 November 2023 · Stayed in November 2023
Verified review