Reviews of The Reef Playacar Beach Resort & Spa-Optional All Inclusive 4 stars
Paseo Xaman - Ha s/n, Playacar, 77710 Playa del Carmen, Mexico
Loading
Guests also reviewed these properties:
Odorheiu Secuiesc, Romania
Bangkok, Thailand
Mid Illovo, South Africa
Summerland, Canada
Tsuwano, Japan
Vafés, Greece
Arusha, Tanzania
Waupun, United States
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewComfortable 3 storey apartment rooms with a balcony and view into to the tropical trees. Located on the beach with good facilities and very friendly staff. Choice of a Mexican or Italian specialty restaurant in addition to the standard restaurant with the “all inclusive” formula.
We arrived after midnight so did not get much explanation about the facilities and there was no help with the suitcases up 2 flights of stairs to the room.
Dear guest, Thank you for taking the time to share your detailed feedback about your recent stay at The Reef Playacar. We are delighted to know that you enjoyed the comfort of our villas, the tropical surroundings, our beachside location, and the warm service provided by our team. It is also wonderful to hear that you appreciated the variety of dining options available within our all-inclusive package. At the same time, we regret that your late-night arrival did not allow for a complete introduction to our facilities. We truly value your comments as they help us identify opportunities for improvement, and we hope to have the pleasure of welcoming you again, ensuring your next experience is even more enjoyable. Warm regards, Lizeth Arratia Hospitality Manager
Dear guest, Thank you for taking the time to share your detailed feedback about your recent stay at The Reef Playacar. We are delighted to know that you enjoyed the comfort of our villas, the tropical surroundings, our beachside location… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe place was simply amazing. Beautiful nature, jungle and view. Very natural, supporting nature and natural environment. The staff was very nice and supportive, but we had to be also patient.
Food was not amazing, it was ok, but nothing special taking into account it was all incl. we could not have breakfast to go on a trip day, only some coffee after 6 am up to 7. Also it was not much different, you could expect to have at least 50% of the same food as a day before. Even though it was ok.
Dear guest, Thank you for taking the time to share your experience with us. We are glad that you enjoyed the natural beauty of our surroundings and appreciated the jungle setting and peaceful environment we strive to preserve. It is also wonderful to know our staff left a positive impression on you with their kindness and support. Your comments are valuable and will be shared with our Executive Chef as we continuously work to improve the dining experience for all our guests. We hope to have the pleasure of welcoming you again for another enjoyable stay. Kind regards, Lizeth Arratia Hospitality Manager
Dear guest, Thank you for taking the time to share your experience with us. We are glad that you enjoyed the natural beauty of our surroundings and appreciated the jungle setting and peaceful environment we strive to preserve. It is also … Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewThe location, service, food
It is annoying that immediately after the check-in, one of the hosts wants to talk about the club and invite us to go to a presentation to know more about it. After the flight, the only thing you want is to wear the swiming suit and start enjoying the holidays.
Dear guest, Thank you for sharing your feedback about your stay at The Reef Playacar. We are pleased to know you enjoyed the location, service, and food during your stay. At the same time, we regret that the invitation for the vacation club felt intrusive, especially after a long journey. We understand that our guests wish to unwind and begin their holiday without delay, and we will share your comments with the vacation club management to improve the arrival experience. We hope to have the opportunity to welcome you again and make your next visit even more enjoyable from the very start. Warm regards, Lizeth Arratia Hospitality Manager
Dear guest, Thank you for sharing your feedback about your stay at The Reef Playacar. We are pleased to know you enjoyed the location, service, and food during your stay. At the same time, we regret that the invitation for the vacation c… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewWe loved everything! The property is gorgeous. The sit down restaurants were fabulous. The concierge was helpful in setting up some day trips. Spectacular stay.
It's sad that the sargasa has taken over the beaches, but that's climate change.
Dear guest, Thank you for choosing The Reef Playacar to spend your recent vacations and for sharing your review. We are truly delighted to know that you had such a wonderful and romantic vacation with us. It is great to know you enjoyed the beauty of the property, the quality of our restaurants, and the helpful service from our concierge team in organizing your excursions. We hope to welcome you back soon for another memorable and relaxing getaway. Kind regards, Lizeth Arratia Hospitality Manager
Dear guest, Thank you for choosing The Reef Playacar to spend your recent vacations and for sharing your review. We are truly delighted to know that you had such a wonderful and romantic vacation with us. It is great to know you enjoyed… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewLOCATION
FOOD AND DRINK LEVEL WAS VERY LOW LEVEL EQUAL TO OR BELOW FAST FOOD
Dear guest, Thank you for sharing your feedback regarding your visit to The Reef Playacar. We are glad that you appreciated our location. However, we regret that our food and beverage offerings did not meet your expectations. Your comments are very important to us, and we will take them into consideration as we continuously work to elevate the quality of our services. We hope to have the opportunity to welcome you back in the future and offer you a more satisfying experience. Kind regards, Lizeth Arratia Hospitality Manager
Dear guest, Thank you for sharing your feedback regarding your visit to The Reef Playacar. We are glad that you appreciated our location. However, we regret that our food and beverage offerings did not meet your expectations. Your commen… Show more
Reviewed: 1 August 2025 · Stayed in August 2025
Verified reviewThe location, was good, walk ways were clean. Loved the snack bar some fast food items that was nice.
They didn't had waiters walking around the pool area asking if we wanted something to drink. The buffet was simple. The reserve restaurants are understaffed it took them 3 hours to get our food and we still left without getting out supper. Didn't reserved again preferred to go the buffet to eat.
Dear guest, Thank you for taking the time to share your comments about your recent stay at The Reef Playacar. We are pleased to know you enjoyed our privileged location, the cleanliness of our walkways, and the convenience of the snack bar. At the same time, we appreciate your feedback regarding areas that did not meet your expectations. Your observations will be shared with the relevant departments for improvement. We hope to have the opportunity to welcome you back and provide a more seamless experience. Warm regards, Lizeth Arratia Hospitality Manager
Dear guest, Thank you for taking the time to share your comments about your recent stay at The Reef Playacar. We are pleased to know you enjoyed our privileged location, the cleanliness of our walkways, and the convenience of the snack b… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewBreakfast was alright.
Mediocre service. Aside from breakfast, both lunch and dinner were below average. The premium room was unbelievably small. I paid extra for a ‘premium’ experience, but it was basura. They serve the cheapest alcohol you can find in Mexico.
Dear guest, Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations, particularly regarding the service, dining experience, and overall value. We would like to take this opportunity to clarify that the Premium upgrade refers to a package of enhanced services and amenities—such as access to exclusive areas, premium drinks, and additional dining options—but does not involve a change in room size. That said, we regret if this was not made sufficiently clear during the booking process and apologize for any confusion caused. We also take note of your comments regarding food quality and beverage selection and will share them with the corresponding departments to evaluate potential improvements. We value your opinion and thank you again for your comments, which help us refine the experience we offer to all our guests. Sincerely, Lizeth Arratia Hospitality Manager
Dear guest, Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations, particularly regarding the service, dining experience, and overall value. We would like to take t… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewLove the jungely feeling and cosy small hotel atmosphere
Sargasso. But that’s not the hotels fault.
Dear guest, Thank you for your taking the time to share a review about your stay at The Reef Playacar. We are delighted to know that you enjoyed the unique, jungle-like ambiance and the intimate atmosphere of our property. It’s always rewarding to hear that these aspects contribute positively to our guests' experience. We understand your concern regarding the presence of sargassum, and while it is a natural phenomenon beyond our control, please know that our team works diligently each day to minimize its impact and maintain the cleanliness of our beachfront. We hope to welcome you back soon for another relaxing stay. Warm regards, Lizeth Arratia Hospitality Manager
Dear guest, Thank you for your taking the time to share a review about your stay at The Reef Playacar. We are delighted to know that you enjoyed the unique, jungle-like ambiance and the intimate atmosphere of our property. It’s always rewar… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThe pool, my kid love it
Dear guest, Thank you for choosing The Reef Playacar to spend your vacations and for sharing your review. We are delighted to know that your kid loved the pool. We hope to welcome you back in the future. Kindest regards, Lizeth Arratia Hospitality Manager
Dear guest, Thank you for choosing The Reef Playacar to spend your vacations and for sharing your review. We are delighted to know that your kid loved the pool. We hope to welcome you back in the future. Kindest regards, Lizeth Arratia… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 July 2025 · Stayed in June 2025
Verified reviewFantastic beach, good size pools, has its own harbor for tour pick ups or scuba diving excursions.
While the food has good flavors the presentation in the buffet is not good. Restaurant inside has no air conditioning. Extremely disappointed that you can’t use the themed restaurants everyday instead only 1 each 4 nights. There is no mezcal in the offer.
Dear guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are glad to know you enjoyed the fantastic beach, the spacious pools, and the convenience of having our own harbor for tours and diving excursions. We also appreciate your honest comments on the areas where we can improve. We regret to hear that the buffet presentation did not meet your expectations, and that the lack of air conditioning in one of our restaurants affected your comfort. Please rest assured that we are continually reviewing our offerings and guest feedback plays a crucial role in that process. We hope to have the opportunity to welcome you back in the future and offer a more complete and satisfying experience. Warm regards, Lizeth Arratia Hospitality Manager
Dear guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are glad to know you enjoyed the fantastic beach, the spacious pools, and the convenience of having our own harbor for tours and diving… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe breakfast was ok.
Unresponsive, lethargic staff. Dinner buffet was mediocre. Safe not working and apparently, unfixable.
Dear guest, Thank you for taking the time to share your feedback. While we are pleased to know you found the breakfast satisfactory, we sincerely regret that other aspects of your stay did not meet your expectations. Please accept our apologies for the issues you experienced with the room safe and the level of service received. Your comments have been shared with the relevant teams for immediate review and corrective action. We understand your hesitation to return, but we do hope you might reconsider and give us the opportunity to offer you the quality experience we strive to deliver to all our guests. Sincerely, Lizeth Arratia Hospitality Manager
Dear guest, Thank you for taking the time to share your feedback. While we are pleased to know you found the breakfast satisfactory, we sincerely regret that other aspects of your stay did not meet your expectations. Please accept our apolo… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewThe proximity to the beach
More different food options, especially for breakfast
Dear guest, Thank you for taking the time to share your feedback. We are pleased to know you appreciated our convenient location near the beach. We also value your comments regarding the breakfast variety. Your suggestions have been shared with our culinary team, as we are always looking for ways to enhance our offerings and better meet the preferences of our guests. We hope to have the pleasure of welcoming you back in the near future. Warm regards, Lizeth Arratia Hospitality Manager
Dear guest, Thank you for taking the time to share your feedback. We are pleased to know you appreciated our convenient location near the beach. We also value your comments regarding the breakfast variety. Your suggestions have been shared… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewIs not a good place at all
Nothing people very mean not nice
Dear guest, Thank you for taking the time to share your impressions. We are truly sorry to learn that your experience did not meet your expectations, particularly about the service received. We regret this was not reflected during your stay, and we will be reviewing your comments carefully with our team to ensure improvements are made. We genuinely appreciate your feedback, as it helps us identify areas where we can do better. Sincerely, Lizeth Arratia Hospitality Manager
Dear guest, Thank you for taking the time to share your impressions. We are truly sorry to learn that your experience did not meet your expectations, particularly about the service received. We regret this was not reflected during your st… Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewAmazing suite with pool and sea views
The food is very low quality
Dear guest, Thank you for sharing your feedback. We are delighted to know that you enjoyed the suite and its beautiful views of the pool and sea, your comfort is very important to us. We regret, however, that the quality of the food did not meet your expectations. Your comments have been shared with our culinary team for careful review, as we are continually working to improve every aspect of our guests’ experience. We hope to have the opportunity to welcome you again and provide an even more enjoyable stay. Kind regards, Lizeth Arratia Hospitality Manager
Dear guest, Thank you for sharing your feedback. We are delighted to know that you enjoyed the suite and its beautiful views of the pool and sea, your comfort is very important to us. We regret, however, that the quality of the food did not… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewThe decor style of the hotel was very fitting for its location. The staff work very hard and are very friendly.
We were either very unlucky with who we had staying either side of us or the walls are very thin! The layout of the pool areas meant you could hear music from both pools and the restaurant. It didn’t make for a relaxing environment and at times felt like you were at an all day party. The gym is very small - it was very difficult for two people to be in there at the same time. Upon check out, there are no showering facilities - leading to either having to pay the extra money have your room longer or cooling down in the lobby and changing in the toilets - not great if you have a night flight. It was also quite concerning to see the staff using 100’s of black plastic bags daily to remove the seaweed from the beachfront - not very environmentally friendly and where is it all dumped afterwards?
Dear guest, Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you appreciated the decor and ambiance of our hotel, as well as the dedication and friendliness of our staff. It is always encouraging to hear that our team’s efforts are recognized. At the same time, we regret that certain aspects of your stay impacted your overall experience. We understand how important it is to have a relaxing and comfortable environment, and we apologize for the noise disturbances and the limitations you encountered with our gym and post check-out facilities. Your observations are valuable and will be considered as we explore ways to enhance guest comfort and convenience. We truly appreciate your insights and hope to have the opportunity to welcome you back for a more seamless and restful stay. Kind regards, Lizeth Arratia Hospitality Manager
Dear guest, Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you appreciated the decor and ambiance of our hotel, as well as the dedication and friendliness of our staff. It is always enco… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified review