Reviews of The Royal Islander – An All Suites Resort 4 stars
Kukulcan Boulevard Km 17.5 L-51 Zona Hotelera, 77500 Cancún, Mexico
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Reviewed: 5 September 2023 · Stayed in June 2023
Verified reviewThe rooms are big and the views were beautiful. The property is a bit on the older side but it was very comfortable and the staff was delightful.
Please note that this is a time share so you may have to change rooms when the week is over. I did not realize that and had to move during my two night stay. I was at first upset about having to move but the staff took care of everything while I was out.
Reviewed: 25 August 2023 · Stayed in June 2023
Verified reviewBreakfast was great....
The food options were limited (lunch and dinner)
Reviewed: 26 July 2023 · Stayed in June 2023
Verified reviewcombination: hotel facilities and the beach access
Reviewed: 20 July 2023 · Stayed in July 2023
Verified reviewGood location.
Room was filthy and incomplete. No water provided. Fridge leaked and flooded the room. AC was terrible. Hair dryer didn't work. Despite relaying this to the staff, no compensation offered.
Reviewed: 18 July 2023 · Stayed in June 2023
Verified reviewImpressive property with excellent security measures. The rooms were immaculate and well-maintained. Although our stay was only for one night and we had to leave early, we were unable to experience the breakfast, but based on our overall experience, I would definitely choose to stay here again.
Reviewed: 18 July 2023 · Stayed in July 2023
Verified reviewResort had a store, 2 restaurant, clean pool friendly staff tour guide booking, cleaned our rooms daily
Once you put your credit card for $500 deposit whatever you drink eat your card is used so if you want to pay in cash you cant if if different couples you got to keep a tab
Reviewed: 14 July 2023 · Stayed in July 2023
Verified reviewGreat for families! First time visiting it and we had a great time since the villas are very spacious.
That is being sold to another group to be an all inclusive, I am curious to know more about it.
Reviewed: 7 July 2023 · Stayed in June 2023
Verified reviewambience
Delay in refunding my 100$ security deposit
Reviewed: 6 July 2023 · Stayed in June 2023
Verified reviewThe room was spacious and the beds very comfortable. Didn’t get the chance to use the pool, but it seemed lovely as well. The staff really looked after the facilities, with daily cleaning and maintenance. The breakfast was good.
The restaurant food was average, I’d go somewhere else for dinner.
Reviewed: 4 July 2023 · Stayed in July 2023
Verified reviewThe view, room, breakfast
I don't like that I can't take the Uber car in front of the hotel.
Reviewed: 3 July 2023 · Stayed in June 2023
Verified reviewReviewed: 3 July 2023 · Stayed in June 2023
Verified reviewReviewed: 2 July 2023 · Stayed in July 2023
Verified reviewLocation was perfect room was spacious amenities were upto the mark
The ac in the room made loud sound which kinda disturbs the sleep it would be great if they get it fixed
Reviewed: 1 July 2023 · Stayed in June 2023
Verified reviewReviewed: 29 June 2023 · Stayed in June 2023
Verified reviewThe phone number in the booking confirmation wasn't correct so I wasn't able to call the hotel.
Reviewed: 27 June 2023 · Stayed in June 2023
Verified reviewFull resort like, clean even if oldish looking furnitures. Pool and garden super well kept.
Lousy food quality at the pool bar, and too high priced. Too much merchandising for tourist excursions and discounts bound to chats. Felt bothered by this. Staff in average overly helpful.
Reviewed: 25 June 2023 · Stayed in June 2023
Verified reviewYou have to show money to receive a good service. They bring you a cup of coffee, but you have to ask for the teaspoon and the sugar.
Cancun in general they don't know about service.
Reviewed: 24 June 2023 · Stayed in June 2023
Verified reviewReviewed: 6 June 2023 · Stayed in June 2023
Verified reviewReviewed: 3 June 2023 · Stayed in May 2023
Verified reviewReviewed: 28 May 2023 · Stayed in May 2023
Verified reviewReviewed: 28 May 2023 · Stayed in May 2023
Verified reviewReviewed: 26 May 2023 · Stayed in May 2023
Verified reviewThe place was really big with lots of space. It had pools, Tennis courts, Access to the beach, Spa, A general store inside the resort. The location was nice too close to the Aqua World ( Water Activities ) and the nightlife.
The room numbers are a bit confusing so you can get lost. It wasn’t all inclusive so you had pay for meals and drinks other than breakfast.
Reviewed: 24 May 2023 · Stayed in May 2023
Verified reviewThe staff was very nice, breakfast was great and the turtle pond was so cute
I didn’t like that the swim up bar was out of service I was looking forward to the experience of it
Reviewed: 10 May 2023 · Stayed in May 2023
Verified review