Reviews of The Royal Cancun All Villas Resort 5 stars

Clean, spacious, comfortable rooms. Nice complex in general. Attentive staff. Safe. Breakfast wasn’t off the charts, but not bad either. Nice (warm) pools, towels on demand. Complex is not new, but aging well

Mosquitoes are everywhere and bite like crazy. Property is on the north side, so further from Playa del Carmen and from many of the excursions. Dining options around the hotel are somewhat limited but good. Crossing avda Kukulcan is a suicide mission. Pedestrian crossings are ignored and cars drive really fast.

Great seaside resort near Cancun but in the beginning of hotel zone. We had oceanview room. The apartment was spacious, quiet, beds were good, tv sets large. Kitchen has everything. Great beach for snorkeling, very warm water. Excellent clean pools. Facilities are excellent - tennis, basketball, pingpong and many others. Breakfast that we had included was great with excellent selection, fresh and tasty. Special mention to the staff, who are exceptional - the best we met in Mexico - always friendly, smiling and happy to help. I think the management are doing great job in this resort. Would sincerely recommend this resort for a family vacation.

We had a car which was very handy to travel to Cancun, Tulum and Chichen Itza. It is nothing bad, just to plan - Cancun is much larger, than we expected.

Third time we stay here. Rooms are excellent, very clean and comfortable. Hotel has excellent facilities and all staff is very kind. Location is not as hectic as in other parts of Cancun

That we could not stay longer 😄 small thing: no free bottle of water in the rooms.

The room was very nicely decorated and very clean. Also the reception (Daniela) and staff were very kind. The hotel facilities are great and well maintained.

nothing, all great.

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Comfortable and well equiped room Clean

When checking, out they charged me $4.5 per night for "derecho de saneamiento". The amount is not significant, but I understood all taxes were previously paid when booking with Booking. This is the first time I was charged an additional amount at checkout.

It was on the northern end of the hotel zone which didn’t get any Sargassum and had a beautiful view as well. Older resort but surprised how well maintained and clean everything was. Will recommend to friends and family.

I needed a place for one night that had at least three beds and two bedrooms for one night in our way back from Isla Mujeres and this fit the bill. The apartment was very clean and spacious, and had everything we needed. The resort itself is pretty basic, but I think a decent value for the price. The beach wasn’t particularly great. The pools were fine. We only ate at the buffet restaurant (the other one needed a reservation apparently) and it was pretty decent. Not amazing, but solid. The thing that annoyed me about this resort is that it’s a massive building with not enough staircases/elevators. It’s seriously impossible to find the staircase and there are no signs telling you where to go. So frustrating. If not for the fact that we spent 15 mins looking for the staircase every time, I honestly would’ve enjoyed this place a lot more. Putting up signs telling people where to go would be such a simple fix!

Horribly designed building with no signage to let you know where to go. Didn’t see much for little kids to do other than one little slide and one swing.

pillows were not comfortable.

bigger bathroom, quieter AC and more comfortable pillows

Everything was amazing. It’s very clean,staff were very attentive and helpful. Has a great ocean view.

I can’t think of anything that I didn’t like.

Amazing staff and amenities, literally some of the best hospitality Ive had in recent memory and Im in that biz in Aspen. Breakfast buffet is perfect start to day and clean, well taken care of property. Safe as well

The room was spacious and comfortable.

There is only one bathroom in the suites. If one goes with family this is Ok but with a group of friends or colleagues it is a problem.

The location

The water had a bad smell

We really enjoyed our stay! The staff was super friendly, breakfast was big and tasty.

Resort was immaculate service was outstanding, and the staff was very polite

This review is mainly for European travellers. This hotel is a great choice for families with children. The hotel is one of the many in the ca. 50 miles long chain of seaside hotels in Cancun. With its five stocks and double U shape one would say it is big if you didn't consider the Cancun tourism industry with its enormous and extravagant resorts where it seems nothing stops the builders and architects to build anything Mother Earth might may hold on its surface. Even the close neighbours of the hotel are much bigger. On the shore and in main road at the entrance side one can walk but honestly where would you walk to. After 15 min walk in the heat one could reach the next after the next huge complex, which is uniteresting unless you stay there. And the resors do everything for decades long experience and "wisdom" to keep the people inside providing everthing you immagine you you might need and even those you would not even immagine. Our hotel apart from the great seacost, the warm sea, nice sunbeds stc. and our balcony overlooking directly onto it had two outdoor pools, one for children of different age and one for adults with in-water bar. The hotel included two restaurants (one of them "Italian", which out Central Europe means an expensive place) and a foodshop. There were different sport facilities and activities for children and old people as well. Everthing everywehere was spotless clean it seemed the cleaning staff worked nonstop. What was really champion that tehre were staff member everywhere, literally somebody in every 10 meters, everybody very helpful, smiling and seemingly content. It felt really safe. It does help if you speak Spanish but you can along in English too. The weather was fantastic, it was warm even when it was windy; we always had to remind ourseleves that there was winter at home; here, it really felt like summer.

The good bits far outnumber this section but I need to mention a few things. Our main frustration was the so-called "propina" system, that is tipping. This is something cultural and the Mexican tourism industry is majorly influenced by North-American tourist and habit where tipping is unfortunately commonplace, too. However, it is not our culture at all. We can understand some rational behind it because it pushes some workers to provide customized extra service but one would wonder without tipping they would not do their job properly and friendly? Why should we give extra money at every occasion, why are people explicitely or silently begging for extra bits all the time. In restarurants the sitter sits you to the presumes best table if you seem a good tipper as, I immagine, a major proportion of the tip goes directly to the very waiter who serves you. I am pretty sure that in two days the whole Hotel knows if you are a good tipper or a bad one. You supposed to give money to the cleaning lady, to the shopkeeper, to the entrnce boy, the taxi driver, etc etc everywhere where you meet a service person. The worst of it was our organized trip from the Hotel to the Pyramid done by an agency called Thomas Moore. I especifially asked the gentleman who made the booking in the lobby in plain Spanish if above the set price should we give some tip to anyone else and how much. He said yes, circa 20 pesos to the driver and it will be collect in the bus around the end of the trip. Yet, the trip ended up with at least a dozen occasions where they wanted to squeeze out a few more and more pesos from you. E.g. the bus went first to some Maya Patomkin ranch, freshly painted, souvenir shop, selfies with Maya warriors dressed in near naked in bird feathers. Than we had only 45 min. at the gorgous Cenote where one could have spent hours.