The size of the place was hard to navigate.’Food very expensive at their on site market

Great location. Good food at pool restaurants

Stayed in August 2025

Lovely location. apartments fully equipment and spacious. Enjoyed our stay and will return for sure.

Stayed in August 2025

Could have more food choices

The location is very convenient and the staff very nice and willing to help, room is clean

Stayed in August 2025

no restaurant open daytime for lunch

nice rooms, good location

Stayed in August 2025

Staff were incredible. Great location and great facilities on site.

Stayed in August 2025

The bathtub had a hair that wasn't ours. And the washing machine was a little weird. The water level didn't ever seem to fill up past the clothes and we didn't even have a lot of clothes in the machine. Regardless, the place was fabulous!

We stayed in a 1 bdrm suite with pool view. Property was well maintained and beautiful. Our room was nice and spacious and fully stocked with all soaps and detergents -even free laundry detergent. The kitchen was a great way to save a little money on food. Pretty good size unit for a family of 4. Location was amazing too -across the street from Isla shopping center. King bed was extremely comfortable and soundproofing was perfect. We slept really well.

Stayed in July 2025

Friendly staff, very clean, lots of accommodations

Stayed in July 2025

Sea weed on the beach and the one thing they should make better is Pina colada’s (not good)

Huge; clean; friendly; entertaining ; barbecue areas everywhere and everything you need you can always find at the grocery store on the property and shopping mall across the street

Stayed in June 2025

Navigating elevators to get to room.

Pools and beach.

Stayed in June 2025

Food options in the evening were not great! One or two options, some requiring pre booking in advance. Also, beware when booking rooms with “breakfast included”. Need to read the fine print to see that it only includes breakfast for 2 people, for a 4 person room. Slightly disappointing, especially when room was advertised as breakfast included!

Such a great apartment, fit 4 adults very comfortably! Perfect little kitchen facility in room too! Great facilities with beach and pools. Pool bar and Happy hour also great. Breakfast was delicious! All staff were very helpful.

Stayed in May 2025

Beach issues but out of their control so not really a dislike

The amenities are top notch and location is amazing

Stayed in June 2025

N/A

Everything !

Stayed in May 2025

They used to do 2 for 1 Happy Hour. Now is 30% off cocktails.

Everything! The view from the rooms is unmatched. The turquoise ocean water is incredible, right in front of the infinity pool.

Stayed in May 2025

Needed more than 2 nights!

Everything was perfect!

Stayed in May 2025

Perfect location, in front of The Isla Mall, which has a large variety of great restaurants and entertainment (aquarium, sunset view, sky wheel..) Wonderful breakfast! Good team of concierge to book tours. Perfect accommodation for families (Villa)

Stayed in May 2025

I didn't like the ungrateful guest/foreigners. Im a Mexican American and some of the guest were so rude to the waiters and making comments about the Mexican waiters.

Everyone was great!!. Our room was not ready but they gave the key to the spa so we can change and begin our vacation

Stayed in May 2025

You should have an adult pool to many children not Being controlled by parents.

Stayed in May 2025

Nothing

Everything! The property was beautiful ❤️

Stayed in March 2025

Stayed 4 nights and enjoyed the experience. Attentive and friendly staff. Excellent maid room service. Ate at Oceans restaurant buffet breakfast and Italian dinner night and food was ok, not great. Dune sports bar food and drinks were good. But we didn’t go there for the food, we went there for the awesome beach location and pools. Surprisingly, the bed linens were not our Favorite - sheets were stiff and noisy and the blanket on the pull out couch bed was thin and scratchy.

Stayed in April 2025

Nothing

Absolutely beautiful resort and location! The views of ocean are stunning, and the infinity pool is amazing. It’s heated to a comfortable temperature if needed. Hammocks available for napping. The beach is just steps away, and the water and beach are fantastic. We liked that it was not all inclusive so that we could dine at many of the amaxing and eclectic restaurants that Cancùn offers, all within walking or a short bus or taxi ride from the resort. However, resort and pool side dining is available. Our room was clean and modern. Excellent staff and service!! This resort is also directly across the street from an outdoor mall that includes luxury shopping and dining, and a small supermarket is about 3 blocks walking. Very convenient for picking up items for your room. We went through about 2 dozen mangos in 6 days!

Stayed in March 2025

Nothing!

This property exceeded all expectations. It was immaculate; rooms and grounds. Staff were friendly, restaurants fabulous, beach stunning and great location! This hotel actually renewed my faith in Mexico!!!

Stayed in February 2025

quality of food in the hotel - more selection and better quality would be great

almost everything

Stayed in December 2024

The room was joined to another room and we could hear a kid having temper tantrums. They left a letter at our room to come down to get our welcome package and welcome drinks which were either a pina colada or coffee of the day. The welcome drink ended up being a lame americano coffee and I was not even able to pay the difference to get a nicer drink like a latte or cappuccino. This welcome drink was a disappointment. Really…how much does a drink cost in comparison to your stay at this hotel. They could do better.

I liked the ocean view and the amenities. I enjoyed the beach, the pools, the morning yoga and the aqua aerobics at noon. The beaches were beautiful and the hotel was in close walking distance to both the Soriana for groceries and La Isla for restaurants and shopping. All the staff were really friendly. Enjoyed having a kitchenette and a washer and dryer. The room was spacious.

Stayed in December 2024

The only issue is I was approached multiple times about the Timeshare presentation, which gets annoying.

I have stayed here many times, and the facilities and location are really top notch. I was traveling alone, so I wanted something near the Isla mall and restaurants, which I right across the street. The pool area and beach front are probably the nicest in Cancun. I would highly recommend.

Stayed in November 2024