No wiggle room on services, hard to get compromise on some basic services

Beautiful and spacious

Stayed in April 2024

The only issue, is the mold smell and moisture in the room, I guess building 1 on the pool side does not get much sun and this is a big complaint from other guests as well.

Great place, awesome restaurants and staff was amazing. Maria our concierge was so attentive the whole time. we Love Gaucho the steak house and Bernardo, is the best! La Boheme is an awesome restaurant as well. We had the “Swin up Pool” room, on building One. Beautiful room.

Stayed in February 2024

Very clean

The property was very nice. The butler I was assigned not as attentive as I expected.

Stayed in November 2023

No complaints

The staff the hotel the food was great the restaurants was great the entertainment in the daytime was great no complaints

Stayed in December 2023

Nothing, it was all perfect!

Such an incredible place, we stayed for our honeymoon and everything was catered for. We loved every minute of our stay! Everything was perfect!

Stayed in October 2023

The entire facility was luxury through and through. Experience offered by our butlers, Hector and Miguel was hands down the epitome of 5 Star. The two constantly went above and beyond to surprise us at every turn. The little things to big things made us feel extremely special and will be returning year over year to have them as part of our vacation experience! There is no other experience like what they provided. The two truly show the care they have for each one of our group and anyone at the resort should pay attention to the level of pride each showed in making the trip memorable. True assets to the resort! Chef Manuel was outstanding and provided a dining experience that delighted each and every night. We enjoyed his passion expressed in his dishes and conversation was a pleasure. He made the dining experience 5 Star and something worth coming back for. Manuel our poolside server was perfect. He was always on the ball with refreshing our drinks and even anticipating our orders for lunch to the point it was delivered without asking. We enjoyed the ability to stay in our pools and receive quality service through each day! We are truly grateful for the service and friendships the resort provided us the privilege to experience. We will be returning again next year for the third year in a row to not only enjoy the resort, but most importantly see our premier friends, Hector, Miguel, Chef Manuel, and Manuel at the poolside! Please make sure they each know our gratitude for the level of service provided. Take care of each one of them as your staff as they deserve every ounce of recognition for delighted your guests to a standard above 5 Star!

Stayed in October 2023

Damp feeling beds-

Beautiful property Exceeded my expectations My only complaints were the beds always felt a lil damp I’m not sure how humid locations can remedy that!

Stayed in October 2023

Nothing. Everything was incredible

Everything! Absolutely amazing! Couldn't fault them for anything. Will definitely be back soon!

Stayed in October 2023

Great infrastructure, excellent food and service from the staff.

Stayed in October 2023

Extremely helpful & friendly staff. Would totally visit again. Restaurant on site had great food .

Stayed in September 2023

The pillows weren't comfortable.

Very beautiful property, the room was amazing (Jacuzzi loft suite) and the food was amazing.

Stayed in October 2023

No complaints

It was amazing

Stayed in August 2023

Few of the restaurants could be better

Stayed in August 2023

The walls and floors don’t have much sound proofing, so we could hear the people above us at all hours of the day and night.

Extremely clean grounds and rooms. The people are friendly and always willing to help.

Stayed in September 2023

Beautiful, accessible, and well designed! The staff always went above and beyond!

Stayed in September 2023

The pillows in our room were too rigid and uncomfortable

The food and drinks were great, facilities are beautiful and accesible, crew members were very welcoming and friendly

Stayed in August 2023

The property was gorgeous , super clean the staff was amazing

The golf cart made getting around so easy

Stayed in August 2023

I had to ask for washcloths everyday , because the housekeeper never left any.

The swim up pool was awesome, along with the butler service.. all the staff was wonderful.

Stayed in August 2023

This resort is amazing its all inclusive. The staff was excellent very attentive to each of us. Everyone was very friendly. No complaints here except for other visitors and it was handled immediately.

Stayed in August 2023

Nothing!

This is the best hotel I have ever stayed at. Our butler Michael was amazing and booked all of our reservations at the a la carte restaurants. The staff are so friendly in every location, the food at particularly the Indian restaurant and both steak houses is amazing. All facilities are very clean and the pool is lovely with great entertainment. The entertainment at night is also amazing with a variety of different bands and activities.

Stayed in August 2023

breakfast good

Stayed in July 2023

The only terrible experience we had isn't from the TRS Hotel, but from Booking.com. Booking.com disappointed us with our promised Taxi on arrival. We were stranded at the Cancun airport for about 3hrs in over 100°F sun. I called the customer service like 3 or 4 times, and no one could help. We had to eventually settle for a very expensive taxi ride from the airport to the hotel. As a loyal customer of many years, I'm expecting Booking.com to make it up to us as promised.

We loved everything! The staff, the food, drinks, massage, hydrotherapy, amenities, clean environment, chicaboret, and lots of activities. It's indeed memorable. We are definitely going back!

Stayed in August 2023

The food at the Chic C restaurant can’t remember the full name, however it was a 3hour show and the food was horrible.

The food and the staff were excellent… room service, cleaning the top knotch

Stayed in August 2023

The exquisite landscaping and decor

Stayed in August 2023