Reviews of Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive 5 stars
Blvd. Kukulcan, Mz 51 Hotel Zone, 77500 Cancún, Mexico
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Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewHyatt Ziva is hands down our favorite hotel in the Cancun Hotel Zone, and the Turquoize Tower is where we always return. From the moment you arrive, you’re greeted with warmth, luxury, and the kind of hospitality that keeps us coming back year after year. The resort offers a great selection of restaurants that truly cater to every craving, and the variety of activities for both kids and adults makes it perfect for families and couples alike. One of the best new additions to the hotel is The Den—the staff there are some of the kindest and friendliest people we’ve met. It quickly became one of our favorite places to relax and connect with other guests. That said, Tres Cervezas holds a special place in my heart. The food is fantastic and there’s always something fun going on at night—karaoke, live bands, and even the Manny Pacquiao fight while we were there! But what truly sets Hyatt Ziva apart is the staff. Our Turquoize Tower butlers this time, Alejandro and Jazer, were absolutely amazing. They went above and beyond helping us schedule dinners, reserve a cabana, and make the most of our stay. Diego and Ivan—two other incredible butlers we’ve had in the past—always remember us and take the time to catch up, which just adds to that “home away from home” feeling. Staying in the Turquoize Tower is a dream—it’s adults-only and gives you access to the rooftop infinity pool with breathtaking views of the turquoise ocean. It’s quiet, peaceful, and just the kind of reset you need. Thank you, Hyatt Ziva, for always making it so hard to leave and giving us something to look forward to. We can’t wait to return again soon!
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Dear Mr. Robert, On behalf of the staff and Management of Turquoise at Hyatt Ziva Cancún, we would like to thank you for taking the time to share a review of your experience with us. It was an absolute pleasure being your host during your recent getaway. We're absolutely delighted to hear that your stay at Hyatt Ziva Cancún exceeded expectations and that you had such a memorable experience. Thank you so much for your wonderful and heartfelt review! We are truly honored to be your favorite hotel in the Cancun Hotel Zone and to hear that the Turquoize Tower has become your home away from home. It’s fantastic to know that from the moment you arrive, our team’s warmth, hospitality, and attention to detail make your stays so memorable. We’re thrilled you enjoy the variety of our restaurants, the activities for all ages, and especially The Den—our team there will be delighted by your kind words! We also appreciate your special mention of Tres Cervezas and the lively events there—it’s wonderful to hear it holds such a special place in your heart. And we couldn’t be prouder of butlers like Alejandro, Jazer, Diego, and Ivan, who go above and beyond to make your experience seamless and personal. The Turquoize Tower and its rooftop infinity pool truly offer a unique and peaceful escape, and we’re so happy it provides the perfect reset for you. Thank you again for your loyalty and for choosing Hyatt Ziva Cancún as your getaway destination. We can’t wait to welcome you back for another unforgettable stay! Until Next Time...
Dear Mr. Robert, On behalf of the staff and Management of Turquoise at Hyatt Ziva Cancún, we would like to thank you for taking the time to share a review of your experience with us. It was an absolute pleasure being your host during your r… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewI have been to this location multiple times and still haven’t had a bad experience! Staff is super friendly and helpful! Food is good, all types of different restaurants, drinks are great! Overall 10/10
Dear Mr. Fernando, On behalf of the staff and Management of Turquoize at Hyatt Ziva Cancun, we would like to thank you for taking the time to share a review of your experience with us. It was an absolute pleasure being your host during your recent getaway.We’re truly honored to be your go-to destination and thrilled to hear that every visit has been a great experience. Your kind words about our friendly staff, diverse dining options, and great drinks mean a lot to us. Until Next Time. We can’t wait to welcome you back for another 10/10 stay!
Dear Mr. Fernando, On behalf of the staff and Management of Turquoize at Hyatt Ziva Cancun, we would like to thank you for taking the time to share a review of your experience with us. It was an absolute pleasure being your host during your… Show more
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewThe hotel's prime location offered the best of both worlds - tranquil waters on one side and a vibrant atmosphere at the main beach. This perfect balance made every day delightful. The service was truly outstanding. Butlers Natasha and Miguel provided excellent attention throughout our stay. A special mention goes to Sofia, whose genuine hospitality and exceptional service made us feel truly valued. While we expected our butlers to remember us, we were genuinely impressed that several members of the restaurant hosting teams also remembered our names and room numbers - an exceptional touch considering the hotel's substantial size. Dining experiences were consistently impressive: - Habaneros Restaurant featured incredible food and an amazing team, with Carlos and Justino deserving particular recognition for their attentive service - The beach and pool waiting staff worked efficiently, ensuring drinks and food were always readily available - La Bastille offered exquisite cuisine with impeccable service - The wine tasting at "The Den" was memorable thanks to the knowledgeable and engaging sommelier - La Casa del Café baristas delivered excellent coffee with friendly service, even at 6am The bartenders throughout the property were friendly, efficient and knowledgeable about their craft. They were attentive enough to remember our favorite drinks, which added a nice personal element to our experience. The accommodations exceeded expectations, with rooms cleaned to exceptionally high standards. The views from the room were breathtaking! The meticulous maintenance of the grounds demonstrated the staff's dedication to excellence. The well-equipped, clean gym never felt overcrowded, making fitness routines convenient.
Despite the many positives, a few aspects of our stay fell short of expectations. The hotel’s family-friendly policy, while understandable, occasionally detracted from our experience. Even with designated adults-only areas, the overall atmosphere often felt too family-oriented for our preferences. El Mercado restaurant presented an interesting contrast. While breakfast service consistently met our high expectations with good food and attentive service, the evening experience was noticeably different and failed to maintain the same standards. The Italian restaurant was somewhat disappointing, falling below the quality we experienced at other dining venues within the property. The selection of desserts across the restaurants was not a highlight of our culinary experience, lacking the creativity and quality evident in the savory offerings. Regarding beverages, we initially found the cocktails throughout the resort to be excessively sweet, perhaps catered to American preferences rather than offering balanced flavor profiles. However, after discussing our preferences with the bartenders and waiters, they were accommodating and adjusted the drinks to better suit our taste - a responsive touch that partially addressed this concern. Similarly, the wines by the glass included in the all-inclusive package were somewhat disappointing and limited in variety and quality, falling short of the standard set by other aspects of the resort. These aspects, present opportunities for the property to elevate their already strong offering to truly exceptional status.
Dear Mr./Mrs. Luca, Thank you for taking the time to share such a comprehensive and insighful review of your recent stay with us. We are thrilled to hear that you enjoyed so many aspects of your experience. At the same time, we value your constructive feedback. We will shared your comments with the team leader and all of the involved departments, in order to take preventive measures to improve. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience. Until next time.
Dear Mr./Mrs. Luca, Thank you for taking the time to share such a comprehensive and insighful review of your recent stay with us. We are thrilled to hear that you enjoyed so many aspects of your experience. At the same time, we value y… Show more
Reviewed: 6 March 2025 · Stayed in February 2025
Verified reviewWas lots of hiccups
Dear Mr./Mrs. Kalaniluv, Thank you for taking the time for your feedback, as it helps us identify areas for improvement and ensures we can offer a better experience in the future. We hope to have the opportunity to welcome you back and regain your trust.
Dear Mr./Mrs. Kalaniluv, Thank you for taking the time for your feedback, as it helps us identify areas for improvement and ensures we can offer a better experience in the future. We hope to have the opportunity to welcome you back an… Show more
Reviewed: 7 February 2025 · Stayed in February 2025
Verified reviewReviewed: 6 January 2025 · Stayed in January 2025
Verified reviewNothing.
Food, service, cleanliness.
Dear Mr./Rovan, We’re very sorry to hear that your experience did not meet your expectations. Your feedback is extremely valuable to us, and we would appreciate the opportunity to learn more about what went wrong. Please feel free to contact the hotel directly so we can better understand the situation and work to improve. We hope to have the chance to welcome you again in the future and provide a much better experience.
Dear Mr./Rovan, We’re very sorry to hear that your experience did not meet your expectations. Your feedback is extremely valuable to us, and we would appreciate the opportunity to learn more about what went wrong. Please feel free to co… Show more
Reviewed: 21 December 2024 · Stayed in December 2024
Verified reviewReviewed: 10 December 2024 · Stayed in December 2024
Verified reviewReviewed: 20 November 2024 · Stayed in November 2024
Verified reviewStaff
Dear Motoyasu, } Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity. It will be a pleasure to host you again in the near future. Sincerely, with the Service from the Heart.
Dear Motoyasu, } Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere a… Show more
Reviewed: 9 November 2024 · Stayed in October 2024
Verified reviewReviewed: 22 October 2024 · Stayed in October 2024
Verified reviewReviewed: 28 September 2024 · Stayed in September 2024
Verified reviewReviewed: 26 September 2024 · Stayed in September 2024
Verified reviewReviewed: 10 September 2024 · Stayed in August 2024
Verified reviewReviewed: 7 September 2024 · Stayed in September 2024
Verified reviewReviewed: 20 August 2024 · Stayed in August 2024
Verified reviewStaff was excellent, the restaurants were clean and excellent on variety of dishes served, this hotel was excellent and i will recommend to others.
I couldn't stay longer at the hotel and on vacation
Dear Troy, Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future. Sincerely, with the Service from the Heart.
Dear Troy, Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It wil… Show more
Reviewed: 17 August 2024 · Stayed in August 2024
Verified reviewReviewed: 8 August 2024 · Stayed in August 2024
Verified reviewMy recent stay at Turquoize at Hyatt Ziva Cancun with my wife was truly exceptional from the moment we arrived until our departure. The level of service we received was unparalleled. Special thanks to Oscar, Rubelsi, Francisco at the front desk, and Leonell for their remarkable assistance throughout our stay. The entire team, including Nina from the dolphin area and the entertainment team, were not only great but also very respectful. This was my third visit to this hotel, and without a doubt, we will be returning again. The food was impeccable, and the overall experience exceeded our expectations. I highly recommend this hotel to anyone looking for a memorable and enjoyable stay.
Dear Zohar, Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future. Sincerely, with the Service from the Heart.
Dear Zohar, Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It wi… Show more
Reviewed: 19 July 2024 · Stayed in July 2024
Verified reviewReviewed: 16 May 2024 · Stayed in May 2024
Verified reviewIt was our 2nd Time staying at Ziva. The Staffs are all very friendly. We are very grateful to our Butler “Emmanuel “. He is sincere and absolutely professional! We like Ziva a lot, because it is elegant, and you can take good pictures almost everywhere . All restaurants including the Ice cream place are excellent.
The only thing that I think can be improved is the Steak House. The food was good, but it was too dark during dinner time, and we couldn’t even take good pictures. I remember it was brighter 2 years ago during dinner time.
Dear Silvana, Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future. Sincerely, with the Service from the Heart.
Dear Silvana, Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It … Show more
Reviewed: 8 May 2024 · Stayed in April 2024
Verified reviewTHEY HAD A WEDDING AT THE HOTEL AND IT WAS VERY NOISY TILL 11 PM
Dear Lior, Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future. Sincerely, with the Service from the Heart.
Dear Lior, Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It wil… Show more
Reviewed: 2 May 2024 · Stayed in April 2024
Verified reviewI paid for several more nights and was asked to leave early with no refund
No refund after bei G asked to leave
Dear Adam, Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future. Sincerely, with the Service from the Heart.
Dear Adam, Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It wil… Show more
Reviewed: 25 April 2024 · Stayed in April 2024
Verified review