Nothing

Hyatt Ziva is hands down our favorite hotel in the Cancun Hotel Zone, and the Turquoize Tower is where we always return. From the moment you arrive, you’re greeted with warmth, luxury, and the kind of hospitality that keeps us coming back year after year. The resort offers a great selection of restaurants that truly cater to every craving, and the variety of activities for both kids and adults makes it perfect for families and couples alike. One of the best new additions to the hotel is The Den—the staff there are some of the kindest and friendliest people we’ve met. It quickly became one of our favorite places to relax and connect with other guests. That said, Tres Cervezas holds a special place in my heart. The food is fantastic and there’s always something fun going on at night—karaoke, live bands, and even the Manny Pacquiao fight while we were there! But what truly sets Hyatt Ziva apart is the staff. Our Turquoize Tower butlers this time, Alejandro and Jazer, were absolutely amazing. They went above and beyond helping us schedule dinners, reserve a cabana, and make the most of our stay. Diego and Ivan—two other incredible butlers we’ve had in the past—always remember us and take the time to catch up, which just adds to that “home away from home” feeling. Staying in the Turquoize Tower is a dream—it’s adults-only and gives you access to the rooftop infinity pool with breathtaking views of the turquoise ocean. It’s quiet, peaceful, and just the kind of reset you need. Thank you, Hyatt Ziva, for always making it so hard to leave and giving us something to look forward to. We can’t wait to return again soon!

Stayed in July 2025

I have been to this location multiple times and still haven’t had a bad experience! Staff is super friendly and helpful! Food is good, all types of different restaurants, drinks are great! Overall 10/10

Stayed in April 2025

Despite the many positives, a few aspects of our stay fell short of expectations. The hotel’s family-friendly policy, while understandable, occasionally detracted from our experience. Even with designated adults-only areas, the overall atmosphere often felt too family-oriented for our preferences. El Mercado restaurant presented an interesting contrast. While breakfast service consistently met our high expectations with good food and attentive service, the evening experience was noticeably different and failed to maintain the same standards. The Italian restaurant was somewhat disappointing, falling below the quality we experienced at other dining venues within the property. The selection of desserts across the restaurants was not a highlight of our culinary experience, lacking the creativity and quality evident in the savory offerings. Regarding beverages, we initially found the cocktails throughout the resort to be excessively sweet, perhaps catered to American preferences rather than offering balanced flavor profiles. However, after discussing our preferences with the bartenders and waiters, they were accommodating and adjusted the drinks to better suit our taste - a responsive touch that partially addressed this concern. Similarly, the wines by the glass included in the all-inclusive package were somewhat disappointing and limited in variety and quality, falling short of the standard set by other aspects of the resort. These aspects, present opportunities for the property to elevate their already strong offering to truly exceptional status.​​​​​​​​​​​​​​​​

The hotel's prime location offered the best of both worlds - tranquil waters on one side and a vibrant atmosphere at the main beach. This perfect balance made every day delightful. The service was truly outstanding. Butlers Natasha and Miguel provided excellent attention throughout our stay. A special mention goes to Sofia, whose genuine hospitality and exceptional service made us feel truly valued. While we expected our butlers to remember us, we were genuinely impressed that several members of the restaurant hosting teams also remembered our names and room numbers - an exceptional touch considering the hotel's substantial size. Dining experiences were consistently impressive: - Habaneros Restaurant featured incredible food and an amazing team, with Carlos and Justino deserving particular recognition for their attentive service - The beach and pool waiting staff worked efficiently, ensuring drinks and food were always readily available - La Bastille offered exquisite cuisine with impeccable service - The wine tasting at "The Den" was memorable thanks to the knowledgeable and engaging sommelier - La Casa del Café baristas delivered excellent coffee with friendly service, even at 6am The bartenders throughout the property were friendly, efficient and knowledgeable about their craft. They were attentive enough to remember our favorite drinks, which added a nice personal element to our experience. The accommodations exceeded expectations, with rooms cleaned to exceptionally high standards. The views from the room were breathtaking! The meticulous maintenance of the grounds demonstrated the staff's dedication to excellence. The well-equipped, clean gym never felt overcrowded, making fitness routines convenient.

Stayed in March 2025

I couldn't stay longer at the hotel and on vacation

Staff was excellent, the restaurants were clean and excellent on variety of dishes served, this hotel was excellent and i will recommend to others.

Stayed in August 2024

My recent stay at Turquoize at Hyatt Ziva Cancun with my wife was truly exceptional from the moment we arrived until our departure. The level of service we received was unparalleled. Special thanks to Oscar, Rubelsi, Francisco at the front desk, and Leonell for their remarkable assistance throughout our stay. The entire team, including Nina from the dolphin area and the entertainment team, were not only great but also very respectful. This was my third visit to this hotel, and without a doubt, we will be returning again. The food was impeccable, and the overall experience exceeded our expectations. I highly recommend this hotel to anyone looking for a memorable and enjoyable stay.

Stayed in August 2024

The only thing that I think can be improved is the Steak House. The food was good, but it was too dark during dinner time, and we couldn’t even take good pictures. I remember it was brighter 2 years ago during dinner time.

It was our 2nd Time staying at Ziva. The Staffs are all very friendly. We are very grateful to our Butler “Emmanuel “. He is sincere and absolutely professional! We like Ziva a lot, because it is elegant, and you can take good pictures almost everywhere . All restaurants including the Ice cream place are excellent.

Stayed in May 2024

THEY HAD A WEDDING AT THE HOTEL AND IT WAS VERY NOISY TILL 11 PM

Stayed in April 2024

No refund after bei G asked to leave

I paid for several more nights and was asked to leave early with no refund

Stayed in April 2024

No comment

Everything was fantastic. Exceeded expectations. Thank you to everyone.

Stayed in February 2024

Too hard to find my restaurant

I like the ocean swimming

Stayed in January 2024

You have to walk carefully because it is slippery. Me and my girlfriend slipped and fell in the room.

Excellent! Absolutely beautiful!

Stayed in December 2023

if you really want adult only experience, you may be disappointed as the two Hyatt's are fully connected with shared restaurants, activities and entertainment. We didn't mind since our quarters were very quiet so evenings were not a problem.

Loved the location, the view from the room, amenities . Anna and Rubelsi were great butlers. They decorated the room and brought in Cake and Champagne as one of us celebrated birthday. They drew a bath upon request and were there for all questions and arrangements like dinner or SPA reservations. Loved the in room breakfast as a great way to start the day. we enjoyed the Italian and the Asian restaurants the most. Great quiet room and great service. We are sure to return.

Stayed in December 2023

Nothing

Clean and beautiful

Stayed in December 2023

Need to have Chips with salsa and queso

Everything was just a good as I had hope for!

Stayed in October 2023

It would be better if hotel can provide free airport transportation.

Best beaches, location, staffs, and dolphins!🥰

Stayed in September 2023

Our stay was too short.

Beautiful location, spectacular beaches, clean, well maintained. Infiniti pools —3 —are gorgeous. Rented cabana for three days and it was heavenly. Our butlers -David and Marissa-were the icing on the cake. We were celebrating our anniversary and came back to room to find rose petal heart, cake, anniversary banner and balloons!

Stayed in September 2023

Great choices for breakfast and lunch and dinner. Friendly stuff clean pools

Stayed in August 2023

Location was amazing. The clearest water in Cancun is at Turquoize at Hyatt Ziva

Stayed in August 2023

Very difficult to respond to this question — Trip was simply amazing !!

It was our second time in this hotel. Staff is simply amazing, very close to you to make sure you’ll never forget your stay. Special dedication to Fernanda, Maria and Edgar from Turquoise area .. and of course the rest of the team !

Stayed in July 2023

Everything

Stayed in June 2023

Drinks weren’t that great. Chevy’s restaurant and the buffet weren’t a hit.

Hyatt Ziva pleasantly surprised us, with an entire village of restaurants, shops, candy/dessert shop, cafe, swimming pools and dolphins! Our butlers Alessandra and Eladio were beyond amazing and took care of all of our needs. It was a splurge but I would do it again. The food at the Moongate (asian) and the Tradewinds (steak) was of excellent quality. the rooftop pool at Punta Vista was also amazing.

Stayed in May 2023

Everything is fine ...

Very good facilitate. Nice people, nice food, nice environment ...

Stayed in March 2023

Water was going out of our shower door, the shower seals could use some work but it wasn't like bad that it ruined my stay.

Loved everything about it from the moment I arrived till the day I left. I had my own butler communicating to me through text, checking in on me, making sure I was okay everyday and they were not overwhelming communicating to us. They were actually really helpful when I had questions about anything and they were very attentive to respond. Every staff that helped us were super excellent! Bell boy- Erick, Desk - Francisco, Discova transportation- Fernando C. , Butler- Nayely, Activitie- Daniel. Even our taxi driver going back to the airport. Loved the whole all inclusive packet we got!

Stayed in October 2022

the cabana is an extra charge

Stayed in September 2022