Reviews of Hotel Valle Místico 4 stars
Camino al Otlahyo, 10, 62520 Tepoztlán, Mexico
Loading
Guests also reviewed these properties:
Kraków, Poland
Monticello, United States
Bar, Montenegro
San Benedetto del Tronto, Italy
Aachen, Germany
Zandvoort, Netherlands
Gyeongju, South Korea
Zafferana Etnea, Italy
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewAmazing we are coming back. The staff the location perfect. Great food and service and yes yes yes. Masaje y temazcal were great.
That it’s not mine.
Reviewed: 10 March 2025 · Stayed in January 2025
Verified reviewReviewed: 26 December 2024 · Stayed in November 2024
Verified reviewReviewed: 25 December 2024 · Stayed in December 2024
Verified reviewReviewed: 17 September 2024 · Stayed in September 2024
Verified reviewBeautiful and quiet gardens, our room had a nice covered terrace with view to the mountains and a nice chimney that we fired up every night, the restaurant on site has good quality food, all employees were very friendly and helpful at all times.
Reviewed: 9 September 2024 · Stayed in September 2024
Verified reviewThe food was really nice and the concept
The pool and jacuzzi need maintenance, the roof in one of the rooms was really low and the property said that guests should be over 16 years and there were kids around, also we feel that the pet friendly concept is not good value.
Reviewed: 11 June 2024 · Stayed in June 2024
Verified reviewThe location and garden The service of the staff The massage was perfectly good
Just be more pendant about the pool
Reviewed: 3 March 2024 · Stayed in February 2024
Verified reviewAmazing views, relaxing pool area, great on-site restaurant, and very attentive staff!
N/A
Reviewed: 27 December 2023 · Stayed in December 2023
Verified reviewBeautiful gardens, lovely casitas, very responsive and pleasant staff.
Would have liked a little more information about room service, restaurant services. When I asked, everyone was very helpful .
Reviewed: 16 December 2023 · Stayed in December 2023
Verified reviewReviewed: 9 December 2023 · Stayed in November 2023
Verified reviewThe food served was very good. Well prepared Mexican dishes with local traditional ingredients. The drinks from the bar were also very nice. The setting is beautiful with a view of the mountains right up close which acquires a warm glow at sunset and sunrise. The gardens a very intersting and nicely laid out with many curious species of cacti, succulents and native trees and bushes. Very peaceful. The rooms in bungalow style are warm and inviting with rustic finishings and good views.
The shower / tub sunk in the floor of the room we stayed in was a little tricky to climb in and out of. Some sound of far off partying managed at late hours to make it´s way to the property but not so distrurbing for us.
Reviewed: 6 November 2023 · Stayed in November 2023
Verified reviewReviewed: 5 November 2023 · Stayed in November 2023
Verified reviewReviewed: 12 October 2023 · Stayed in October 2023
Verified reviewShowers
Reviewed: 29 September 2023 · Stayed in August 2023
Verified reviewVery friendly and attentive staff, good location and view, beautiful gardens. Jacuzzi with really hot water and nice pool. Nice with dogs. Definitely I would come back.
-
Esperamos que hayan disfrutado su estancia!
Reviewed: 28 March 2023 · Stayed in March 2023
Verified reviewReviewed: 26 January 2023 · Stayed in January 2023
Verified reviewThe breakfast was wonderful. The guy who served us, Rodrigo was so lovely! He made our stay even more magical. The Temazcal ceremony and massages were lovely. There's a magic in Tepoztlan and the energy there was amazing. We met really lovely people while we stayed at Hotel Mistico.
The family room had 3 double beds in the picture, but in fact had 4, which actually was very awkward as the beds at the end weren't very comfortable! And the two middle beds were pushed together, so one of us couldn't have a bedside table, even when we moved them apart enough to get in and out! The room was great though, and lovely to have so much space! I think they need new mattresses on the beds in the family room. Also the dinner menu wasn't accurate and the food was sub-standard.
Hello. We do not understand what you mean by the fact that the dinner menu was not accurate. I am also telling you that you are the first person to comment on the mattresses, we have checked them and there is no problem with them, we have asked several guests and all they have been satisfied with the beds in this room.
Hello. We do not understand what you mean by the fact that the dinner menu was not accurate. I am also telling you that you are the first person to comment on the mattresses, we have checked them and there is no problem with them, we have … Show more
Reviewed: 9 January 2023 · Stayed in October 2022
Verified reviewReviewed: 18 December 2022 · Stayed in October 2022
Verified reviewReviewed: 17 October 2022 · Stayed in October 2022
Verified reviewGreat service. Beautiful place. Good food.
Hot water doesn't last very long.
Reviewed: 14 September 2022 · Stayed in September 2022
Verified review