Comfortable Beds & Amazing Room View

Stayed in June 2025

There was mold in the ceiling in my sister in laws room

The kids pool

Stayed in July 2025

Location ans friendly staff

Stayed in July 2025

The pool was really packed

Clean and organized

Stayed in July 2025

Too many people at pool all the time. Hotel needs a bigger pool and should not sell access to people not staying there specially when hotel is full.

Location is excellent! Great place to swim in ocean!

Stayed in June 2025

At check in, the front desk young lady was not welcoming at all, was very serious and didn't even smile. No refrigerator.

The resort was nice, location was good, the rooms were spacious, the food was good, the elevators were spacious.

Stayed in May 2025

Very nice

Stayed in May 2025

One issue was during breakfast there wasn’t such a pleasant experience with one gentleman waiter as requested items and he didn’t happen

Great views, good food and people where genuinely interested in helping

Stayed in May 2025

Bottom bathrooms were not very clean. Also that we could not hear music in our room with a speaker

The view and the rooms were really nice.

Stayed in April 2025

It was very crowded. The staff wasn’t very friendly at times.

The rooms were very spacious.

Stayed in April 2025

We stayed at beginning of April and Mazatlan was very quiet. Nothing going on around the hotel; bars were quiet or empty at night; plenty of food places but all were quiet. Would probably have taken the all-inclusive option at the hotel if I thought it was going to be as quiet as it was. Housekeeping dont speak English, which is fine, so go through reception if you need anything. We got our extra towel after asking at reception first and then housekeeping, then reception again.

Room only. Hotel on the beach, large and clean room. Added extra person to the room for £18 a night which was excellent. Hotel on the beachfront. Lots of free parking. Hotel had entertainment each evening and during the day.

Stayed in April 2025

Everything was awesome I loved the room the pool location

Stayed in April 2025

This hotel had the most comfortable bed, that we have ever found in the many places we stay, in Mexico! The beds are usually as hard, and unyielding as a rock, ( no matter how expensive the resort) and I buy a mattress pad, to use, while there. This hotel was the only exception! Comfortable, good beds, and a truly good sleep, plus waking up, not being sore/in pain!

Stayed in April 2025

The concierge could have been more knowledgeable about the activities, restaurants, and options available, especially for expats.

the location was fantastic, right on the beach the value was tremendous, like Hawaii but at bargain pricing. I was very pleased with the facility, food, amenities, and service.

Stayed in April 2025

The pools were heated, rooms cool, felt free to taste from each outlet. Staff were incredibly helpful, mindful, attentive and genuinely had good chemistry with their coworkers. Always refreshing to see staff who feel genuine.

Stayed in April 2025

Nothing is bad.

It was clean , it’s a new hotel, staff is really friendly, the location is good, food was amazing too! I will come back again!!!!

Stayed in March 2025

Nothing to complain about

Everything was easily accessible.

Stayed in March 2025

Nothing negative about this place

Close to beach and close to places to visit

Stayed in March 2025

It was pretty loud late into the evening, but did eventually get quiet and we slept well.

The location was great! The facilities were beautiful and the staff was very kind and helpful

Stayed in March 2025

I didn't like how loud the music was at the pool and the bands that played even louder on the beach. At one point, there were 2 bands on the beach playing and the music at the pool at the same time. IT WAS HELL!!! I understand there is no control on the beach, but turning down the music or off at the pool would have helped

EVERYTHING 😎

Stayed in February 2025

We would have liked a mini fridge in the room and a jacuzzi would be amazing at this property

Very clean and well maintained. Staff was always cleaning something and the effort really showed. Newer updated hotel so it was very comfortable. Proximity to the beach was amazing. All of the staff super pleasant. The activity coordinators were super fun and especially nice to our small child. Shout out to Paola who did really cool arts and crafts and activities with the kids. The wait staff was really curtious and always made sure you had everything you needed. Not all speak English but you can find someone who does. Beach right in front of hotel very convenient however there was always a mariachi band playing outside so it was loud not very relaxing.

Stayed in February 2025

We requested a room cleaning service in the receptionist area while we were out for 4 hrs (10am- 2 pm) but when we got back it still hasn’t been done. I’m not sure where the communication fail or the time frame for them to clean it. Bottom line it didn’t get clean. Later we saw the cleaning lady & just requested to fill our coffee stuff & new towels.

The property is close to everything, it has an ocean view from our room, it has 3 pool you can choose to go, & ocean view restaurant while you are eating:)

Stayed in February 2025

No English television channels. Only 1 very noisy restaurant. Mariachi band played every day on the beach from 1:00pm to 7:00pm. There are many stairs to get up into the hotel. Anyone with mobility issues should look elsewhere.

New property and very clean

Stayed in November 2024

It was definitely a little busier and noisier than we thought it would be. As a family-friendly resort, there was a lot going on in the pool area and on the beach. Also, the Banda music was pretty loud and often from noon until after dark, with multiple bands competing for attention in front of the hotel. The music is great and definitely grew on us, but could be a bit much at times.

The hotel was new and clean. There was a cute coffee shop on site, and the service overall was friendly and helpful throughout the hotel. The location was perfect- right on the beach and within walking distance to multiple great restaurants and bars with an Oxxo (convenice store) just across the street and down a bit. There was an adults only infinity pool with a beautiful view of the ocean.

Stayed in November 2024