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  5. Reviews of VILLAS EL ENCANTO

Reviews of VILLAS EL ENCANTO This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

COLONIA ARBOLEDAS, AV. ARBOLEDAS S/N cp, 76340 Jalpan de Serra, Mexico

#1 of 13 hotels in Jalpan de Serra

Guests' Choice

Review Score

Based on 41 hotel reviews

9.5

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.7

  • Location

    9.0

  • Facilities

    9.3

  • Staff

    9.7

  • Value for money

    9.4

  • Free Wifi

    8.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 23, 2025

    10
    Couldn’t of been any happier
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not applicable , if they didn’t have it they would provide what you need ie: order out ,transport etc.

    Reception very helpful, interior private parking, size of pool and lounging areas. Rooms complete with air conditioning, coffee machine and fridge. Can’t say anything was missing overall just WONDERFUL 👌

    Stayed in June 2025

  • Reviewed: June 12, 2025

    10
    Great place to stay, amenities and services were perfect
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Check in was easy, people always helped

    Stayed in June 2025

  • Reviewed: June 6, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The facility is beautiful, clean and the receptionist was great.

    Stayed in May 2025

  • Reviewed: February 9, 2025

    10
    Very comnfortable stay in lovely spot
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    The roads in to the place was a bit difficult, but typical for small towns in Mexico.

    Great facility, great staff...We stayed Monday and Tuesday...came back again on Thursday. Nice garden pool, 15 mnute walk to Mission Jalpan and town sqaure,,,great views of mountains. VERY QUIET and great staff...Thanks, Marta!

    Stayed in February 2025

  • Reviewed: January 7, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double Room with Fan
    • Stayed 1 night
    • Submitted from a mobile device

    We were happy to walk up the hill out of town and enjoyed the quiet. The room, and bed was big and very comfortable. We were sorry not to have had more time to enjoy the facilities, such as the swimming pool.

    Stayed in January 2025

  • Reviewed: January 6, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hot shower, fast WiFi, super comfortable bed and pillows, nice to have coffee and bottled water in the room

    Stayed in January 2025

  • Reviewed: December 30, 2024

    10
    Relaxing stay in little oasis
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Google maps thinks stairs are a road and has limited knowledge of which roads exist, are one way, etc.

    The staff was very friendly (but without feeling unnatural) The room and bed very comfortable, good size The A/C well maintained (no rattling noise, no moldy smell) Peaceful place a little outside the town center Well maintained garden with pool in it Windows were of good quality and keep sound out Parking easy accessible

    Stayed in December 2024

  • Reviewed: November 27, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double Room with Fan
    • Stayed 2 nights
    • Submitted from a mobile device

    About 20min walk to historical centre and restaurants on steep roads. No breakfast available.

    Very friendly staff. Bid and ver nice rooms. Beautiful pool area and garden.

    Stayed in November 2024

  • Reviewed: July 29, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    A small fridge would have been nice

    We stayed 3 nights and enjoyed the central location to visit Sierra Gorda. Amazing staff, very clean, comfortable, well equipped. Nice pool. Highly recommended.

    Stayed in July 2024

  • Reviewed: July 22, 2024

    10
    Clean and comfortable
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There wasn't enough shampoo for two people

    It was perfectly clean, the bed was very comfortable and the staff was very friendly

    Stayed in July 2024

  • Reviewed: July 20, 2024

    10
    Beautiful place to stay one or two nights in Jalpan
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    Beautiful garden, very clean, the larger rooms have a fridge.

    Stayed in July 2024

  • Reviewed: July 12, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Its a bit outside of the town (10-15min walk). There was a power cut but this is not in the responsability of the hotel.

    Beautiful little hotel with a nice pool, common area and big rooms.

    Stayed in June 2024

  • Reviewed: March 22, 2024

    10
    Oasis like comfort
    • Leisure trip
    • Group
    • Standard Double Room with Fan
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Everything is super clean and the staff is so nice and kind.

    Stayed in March 2024

  • Reviewed: March 10, 2024

    9.0
    Super clean, good value, best option in Jalpan de Serra
    • Leisure trip
    • Group
    • Standard Double Room with Fan
    • Stayed 1 night

    It would be nice if breakfast was offered, or if there was a restaurant at the hotel.

    I liked the room. It was (and the entire hotel) super clean. I liked the way the room was decorated...simple and stylish.The bed, pillows, and linen were very comfortable. It was a 15 minute walk to Centro and Mission Jalpan.

    Stayed in March 2024

  • Reviewed: January 26, 2024

    9.0
    A very pleasant stopover, with the pool needing some more summery weather
    • Leisure trip
    • Couple
    • Standard Double Room with Fan
    • Stayed 1 night
    • Submitted from a mobile device

    Well equipped room, very pleasant garden

    Stayed in January 2024

  • Reviewed: January 26, 2024

    9.0
    Wonderful
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There is annoying dog in the yard besides. It barks agressively on every move you make. Door has a toy lock. Does not look serious.

    Lovely place. Nice design. Beautiful garden. It takes some time till you get to the center of town. Puzuru

    Stayed in January 2024

  • Reviewed: January 13, 2024

    9.0
    Was a very pleasant experience
    • Leisure trip
    • Travelers with friends
    • Standard Double Room with Fan
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Extremely clean, comfortable, quiet and very well maintained hotel located in a very beautiful location. Didn’t have time to enjoy the pool. Restaurant was closed so couldn’t try out the food. Staff were very polite and helpful.

    Stayed in December 2023

  • Reviewed: January 12, 2024

    10
    We very much enjoyed our short stay here, staff were very friendly and patient with our limited Spanish language skills.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very modern and clean, lovely pool and we loved that there was a proper duvet on the bed.

    Stayed in January 2024

  • Reviewed: January 3, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room with Fan
    • Stayed 2 nights
    • Submitted from a mobile device

    No bedside lamps

    Stayed in December 2023

  • Reviewed: August 20, 2023

    9.0
    Our stay wa a peaceful and beautiful! The shower and bed were heavenly and we loved having the pool at our disposal.
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Due to the trees surrounding the pool there were a lot of little flowers and twigs in the water. We took it upon ourselves to clean the surface of the pool since there was no staff nearby. When the staff realized we had been cleaning the pool they apologized and took over the cleaning. Lastly - there are some very angry neighbor dogs that were very upset to hear us enjoying the pool. They barked very loud but thankfully did not bark during the night.

    We came during the slow season and the property felt like our peaceful oasis to relax!

    Stayed in July 2023

  • Reviewed: June 30, 2025

    7.0
    A bit pricey for what it is
    • Leisure trip
    • Family with young children
    • Standard Double Room with Fan
    • Stayed 1 night
    • Submitted from a mobile device

    Construction work inside the hotel at breakfast hours directly adjacent to breakfast areas. Toilet and shower disfunctioning (somewhat fixed by staff) Food was only through the hotel restaurant which was very expensive. Noone spoke a word of English so you'd better speak some good Spanish.

    Beautiful setting (view of the mountains). Friendly and helpful staff. Confortable and clean rooms

    Stayed in June 2025

  • Reviewed: December 3, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing special but good condition and cleaning.

    Stayed in November 2024

  • Reviewed: March 15, 2024

    7.0
    • With a pet
    • Leisure trip
    • Group
    • Standard Double Room with Fan
    • Stayed 3 nights

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: August 25, 2023

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights

    There was no wifi

    Stayed in August 2023

Showing 1 - 25

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