Reviews of RusticSecretGarden田园民宿NearJONKERAFAMOSA鸡场街红屋 by Myplace

We’re truly sorry that you were unable to proceed with the stay. However, we would like to clarify the situation to help future guests understand more clearly: ✅ Contactability – Our team was in touch via multiple channels: phone call, WhatsApp, and official Booking.com message, and responded within a reasonable time. We never ignored the guest’s attempt to contact us. 💳 Security Deposit – As stated clearly in our house policy on Booking.com, a refundable property damage deposit is required before check-in. This is a standard practice in many accommodations and is fully refundable after checkout, provided there is no damage. ❌ Cancellation Request – The guest refused to pay the deposit and demanded cancellation, which unfortunately could not be processed for a refund due to platform policies and timing. Our team did try to assist, but the guest chose not to proceed. We always aim to be transparent, responsible, and responsive in all communications. While we understand the guest’s disappointment, we hope future travelers will read our listing details thoroughly and reach out with any questions before booking. Thank you and we wish the guest well. 🙏

We’re truly sorry that you were unable to proceed with the stay. However, we would like to clarify the situation to help future guests understand more clearly: ✅ Contactability – Our team was in touch via multiple channels: phone call, Wha… Show more

We’re sorry to hear that your experience didn’t meet your expectations. However, we would like to clarify a few points to help future guests better understand our listing: 🚗 Parking – This is a landed townhouse unit with 1 dedicated private car park, and the guest’s own photos confirm that they successfully parked their Toyota Estima (a large MPV) in the designated space. We also informed the guest that additional cars can park along the nearby public roadside parking, which is commonly used by our other guests without issue. 🏡 House Size & Suitability – The unit is designed to host small to medium-size groups and is accurately described on our listing with real photos, dimensions, and layout. 📍 Location & Self Check-In – We provided clear, timely instructions before arrival, including parking access and check-in procedures. Our team remained responsive and supportive throughout the check-in process. We truly welcome feedback and always strive to improve. However, we hope this clarifies that the issue raised was not due to a facility deficiency but perhaps expectations mismatched with the actual booking details. Future guests are welcome to reach out with any questions before booking to ensure a comfortable stay.

We’re sorry to hear that your experience didn’t meet your expectations. However, we would like to clarify a few points to help future guests better understand our listing: 🚗 Parking – This is a landed townhouse unit with 1 dedicated privat… Show more

thank you very much for staying with us and for taking the time to leave such a detailed review 🙏 We sincerely apologize for the inconveniences you experienced, especially regarding the TV streaming and the stained bedding. We’ve since reinforced our laundry procedures to ensure cleaner linens, and we've also addressed the parking issue by reaching out to the neighbors to avoid future blockages 🚗 As for the TV issue, it was unfortunately due to a temporary server disruption on the provider’s end — it has since been resolved, and the TV box is working well again 📺✅ We’re also looking into retouching the walls to refresh the unit further. Thank you again for your honest feedback — it helps us improve, and we hope to have the chance to welcome you again for a smoother and more enjoyable stay 🌟

thank you very much for staying with us and for taking the time to leave such a detailed review 🙏 We sincerely apologize for the inconveniences you experienced, especially regarding the TV streaming and the stained bedding. We’ve since rei… Show more

Thank you for your stay and your detailed feedback. We’re truly sorry to hear that your experience did not meet your expectations. We’d like to clarify a few points for future guests: 📝 House Rules The house rules we shared are standard and meant to ensure cleanliness, safety, and comfort for all guests — such as no parties, no durian, quiet hours after 11pm, and checking out on time. These are also aligned with common homestay policies. 📸 Self Check-In Identity Verification Due to past incidents involving misuse of property, we require a selfie with an ID (IC or driving license) for check-in. This is for safety purposes only and we assure you your information is never misused. 🛏 Cleanliness & Maintenance We did not receive any complaint during your stay regarding furniture, facilities or water pressure. Had we been informed, we would have sent our team immediately. We remain committed to resolving issues promptly when raised during the stay. 💰 Fees & Payment Transparency All booking charges, including VAT and cleaning fees, are clearly itemised on Booking.com during the booking process. These are managed entirely by the platform. We had also encouraged contacting Booking.com Customer Service for billing clarification, which we do not have control over. We’re continuously working to improve, and we hope this clarifies our position. We welcome constructive feedback, and appreciate your understanding. 🙏

Thank you for your stay and your detailed feedback. We’re truly sorry to hear that your experience did not meet your expectations. We’d like to clarify a few points for future guests: 📝 House Rules The house rules we shared are standard a… Show more

Hi Benjamin, thank you so much for your wonderful review and perfect rating! 🌟 We're absolutely thrilled to hear that you had a great stay and found our place convenient for exploring Jonker Street and other nearby attractions. Your kind words about our check-in instructions and pre-arrival communication truly mean a lot to our team 💬✨ We’re always here to ensure a smooth and comfortable experience for every guest, and your feedback really encourages us to keep doing our best 💪 Hope to welcome you back to Melaka again soon! 🇲🇾😊

Hi Benjamin, thank you so much for your wonderful review and perfect rating! 🌟 We're absolutely thrilled to hear that you had a great stay and found our place convenient for exploring Jonker Street and other nearby attractions. Your ki… Show more

Thank you so much for your wonderful review! 😊 We're thrilled to hear that you enjoyed the spacious and clean environment, as well as the convenient location close to many attractions yet in a cozy street. It’s fantastic to know you had a great time here! We hope to welcome you back for another lovely stay in the future. Safe travels and best wishes! 🌟

Thank you so much for your wonderful review! 😊 We're thrilled to hear that you enjoyed the spacious and clean environment, as well as the convenient location close to many attractions yet in a cozy street. It’s fantastic to know you had… Show more

Hi Miss Kim Yan Good day. Thank you for your review. Regarding to the low water pressure and side table got dust, we informed you that there is water outage which cause that is a big paip is broken and government is repairing it within 4 hour and this happen at your 3rd day which the water supply is normal at other day. Meanwhile , we found out some dust on side table and did deep cleaning on whole house to make sure whole homestay is in good condition. Even you broken some glass cup ,but we not request penantly on it.Appriece your feedback and hope we empathy and rational to each other. Thanks :)

Hi Miss Kim Yan Good day. Thank you for your review. Regarding to the low water pressure and side table got dust, we informed you that there is water outage which cause that is a big paip is broken and government is repairing it within 4 ho… Show more