Reviu untuk Almas Suite Puteri Harbour-T- Legoland-JB新山- SG新加坡

1. Check in and check out procedure and rule & regulation already send to guest on time, only 1 car allow to parking at private car parking, but the guest having 2 vehicle coming in to park at private car park, as security saw them and ask the guest parking another vehicle at visitor car park avoid to blocking other car, but the guest not listening and call us host and complaint why can’t park 2 vehicles, this the reason guest and security guard having conflict for parking. We told guest one access card only allow for one vehicle. 2. The Guest no follow rule & regulation of my unit, our unit is studio type, only king size bed for 2 guest staying, but when check out, it is more than 5 guests staying the unit, the guest not inform us for more than 5 guests, if follow regulation, per guest need charges for min. Rm30 per guest. But we not charges the guest. 3. After check out, cleaner checking found the unit full of rubbish and messy, even take away 2 big bottom hair shampoo and body shampoo, as my cleaner just refill one day before and both bottom gone when guest check out. So if lost item, we will penalty for Rm50 for too dirty and messy and cost of lost item. But we only penalty guest RM40 for lost item. 5. Since we not fine penalty for guest bring more pax come in to staying, not fine additional cleaning fees, only fine for lost item, it is fair for guest. This is our clarification, as our review for other guest is very good, not like what this guest said.

1. Check in and check out procedure and rule & regulation already send to guest on time, only 1 car allow to parking at private car parking, but the guest having 2 vehicle coming in to park at private car park, as security saw them and ask … Paparkan lebih