Reviews of Ames Hotel 5 stars
Jalan Pkak 2 Pusat Komerisal Ayer Keroh, 75450 Melaka, Malaysia
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe overall hotel stay, the plush bedding and great breakfast spread. Overall, I loved my stay here.
There were ants at the desk and wall beside it although the hotel came to do basic cleaning after I made the complaint. I think it needs deep cleaning. Hope the hotel can take this into consideration and do the necessary.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewEasy check-in and check-out. The room is cleand & spacious with a nice modern touch and comes with complete facilities. Loved the huge variety at the breakfast buffet
For a modern hotel, I expected Ames to use refillable shower gel and shampoo instead of individual bottles. It would be more sustainable and help reduce plastic waste.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewConvinience. Location.
Hotel service standards on staff guest engagements needs improvement; face to face and/ or over the phone. My family have been guest to this establishment for the last 5 years, with a monthly frequency. Recently an odd incident occured where theres a misunderstanding on cash placed as deposit (RM100) and the receipt provided (RM50). Seems the incident is the customers fault since we didnt check the receipt. This is a point of contention since the Hotel consistant practice is to take RM100 deposit. While the amount itself is not the issue, the manner in which the situation was handled was disappointing. We felt that our concerns were dismissed, and the episode was even treated as a point of casual amusement among staff. As long-standing, frequent guests, this left us feeling undervalued and disrespected. We hope you will take this feedback seriously and address the matter internally. Our expectation is that guest interactions, whether face-to-face or over the phone, are conducted with professionalism and courtesy, particularly when long-term loyalty is involved. We provide this feedback not with ill will, but with the hope that service levels can be improved for the benefit of all guests.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewsecluded location, not many facilities around e.g shops etc.
From parking to entrance to the hotel little bit funny, have to go through restaurant before arriving to front desk.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewVery good service
Reviewed: 26 August 2025 · Stayed in June 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewFamily room was spacious and clean. Comfortable large beds. Breakfast good spread.
Need hair conditioner in the toilet. Suggest to have water dispenser at common area.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewProvide free EV charger
Should put a limit on the usage of EV charger per session. Only two charger available but yet the car will be park for the whole night. Booking system might also help the visitor to que
Dear Mr. Muhammad Firdaus, Greetings from Ames Hotel Melaka. Thank you for highlighting your experience with us. Your feedback for improvement is indeed valuable to us and it will be shared with our team members as this will impel us to further excel towards the highest level of guest satisfaction. We sincerely regret of your shortcomings during your stay with us and we hope you will give us an opportunity to serve you better on your next visit to Ames Hotel It was a pleasure to have you here with us and we look forward to welcoming you back to our hotel. Regards, The Management
Dear Mr. Muhammad Firdaus, Greetings from Ames Hotel Melaka. Thank you for highlighting your experience with us. Your feedback for improvement is indeed valuable to us and it will be shared with our team members as this will impel us to … Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewGood service from hotel staff clean and tidy room quite and relaxing environment
No
Dear Mr. Muhammad Yussoff, Greetings from Ames Hotel Melaka. Thank you for posting your positive review and I shall indeed share your good feedback with my team members. We are delighted that our services and facilities have met to your expectations, and we shall continue to attain the highest level of guest satisfaction. We are truly grateful and appreciate your kind comments that your stay with us has been a pleasant and memorable one. It was a pleasure to have you here with us and we look forward to many more of your visits to Ames Hotel. We certainly enjoyed having you as our valued guests. Regards, The Management
Dear Mr. Muhammad Yussoff, Greetings from Ames Hotel Melaka. Thank you for posting your positive review and I shall indeed share your good feedback with my team members. We are delighted that our services and facilities have met to your … Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified review1. Friendly and professional staff, quick action to fulfill the customer need 2. The room is BIG, bed is comfortable and nice view
Dear Valued Guest, Greetings from Ames Hotel Melaka. Thank you for posting your positive review and I shall indeed share your good feedback with my team members. We are delighted that our services and facilities have met to your expectations, and we shall continue to attain the highest level of guest satisfaction. We are truly grateful and appreciate your kind comments that your stay with us has been a pleasant and memorable one. It was a pleasure to have you here with us and we look forward to many more of your visits to Ames Hotel. We certainly enjoyed having you as our valued guests. Regards, The Management
Dear Valued Guest, Greetings from Ames Hotel Melaka. Thank you for posting your positive review and I shall indeed share your good feedback with my team members. We are delighted that our services and facilities have met to your expectat… Show more
Reviewed: 19 August 2025 · Stayed in June 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewSUPERB!!!
Dear Mr. Abdullah Sabri, Greetings from Ames Hotel Melaka. We appreciate for you taking your time to rate us. Thank you for staying with us. Your patronage is indeed valuable to us. We look forward to welcoming you back to our hotel. Regards, The Management
Dear Mr. Abdullah Sabri, Greetings from Ames Hotel Melaka. We appreciate for you taking your time to rate us. Thank you for staying with us. Your patronage is indeed valuable to us. We look forward to welcoming you back to our hotel. R… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewVery comfortable stay. Friendly staff, clean room, and great location. Highly recommended!
NIL
Dear Ms. Natasha, Greetings from Ames Hotel Melaka. Thank you for posting your positive review and I shall indeed share your good feedback with my team members. We are delighted that our services and facilities have met to your expectations, and we shall continue to attain the highest level of guest satisfaction. We are truly grateful and appreciate your kind comments that your stay with us has been a pleasant and memorable one. It was a pleasure to have you here with us and we look forward to many more of your visits to Ames Hotel. We certainly enjoyed having you as our valued guests. Regards, The Management
Dear Ms. Natasha, Greetings from Ames Hotel Melaka. Thank you for posting your positive review and I shall indeed share your good feedback with my team members. We are delighted that our services and facilities have met to your expectati… Show more
Reviewed: 17 August 2025 · Stayed in June 2025
Verified reviewStaff are very kind and polite.
Dear Mr. Mizan, Greetings from Ames Hotel Melaka. Thank you for posting your positive review and I shall indeed share your good feedback with my team members. We are delighted that our services and facilities have met to your expectations, and we shall continue to attain the highest level of guest satisfaction. We are truly grateful and appreciate your kind comments that your stay with us has been a pleasant and memorable one. It was a pleasure to have you here with us and we look forward to many more of your visits to Ames Hotel. We certainly enjoyed having you as our valued guests. Regards, The Management
Dear Mr. Mizan, Greetings from Ames Hotel Melaka. Thank you for posting your positive review and I shall indeed share your good feedback with my team members. We are delighted that our services and facilities have met to your expectation… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified review