When we arrived for our 2-night stay, we were told by the only receptionist on-site that our booking was not under their management because it was a “private villa.” This was never stated anywhere on the Booking.com listing at the time of booking. The receptionist could not assist us directly and asked us to wait while he tried to contact a colleague. I had to call the listed number myself to speak with the supposed owner, who said he would return my call — but never did. Only after I insisted again at reception were we given a room number on a piece of paper, with no explanation or welcome. Despite our check-in time being 3 PM, we were given the room earlier, which we appreciated. However, on the second day, we returned to the room at 9:30 PM and found it had not been cleaned. Trash bins were full, towels unchanged, and bottled water not replenished. When we contacted reception, a staff member (with limited English) insisted we weren’t entitled to more water due to having a water filter in the room — which was not true. Only after he came to inspect and confirmed there was no filter, did he reluctantly give us water, while stressing that we were not supposed to receive it because we were in the “private villa.” When I asked why the room was not cleaned, no one could give a proper explanation. The supervisor refused to come, and we were again told to contact the owner. The owner finally told us that room cleaning is not automatic and must be requested, as some families “don’t want to be disturbed.” This is completely unacceptable. Room cleaning is a standard service, and guests who do not want it can use a “Do Not Disturb” sign. At no point before or during booking were we informed that this was a self-managed private villa requiring us to call the owner for basic services. The experience felt more like a poorly organized B&B, with no accountability or transparency.

The location is nice. The place is very beautiful and relaxing. The rooms are very spacious.

Stayed in July 2025

the buggy service it quite hard to get esp during morning. hope can improve that

The view of the hotel very beautiful. It's a good place to relax with your family.

Stayed in June 2025

1) The common area a bit too dark. 2) TV reception not s9 good. 3) Requested forc2 pillows but got only 1 4) One of the toilet basin water flowing out is slow. 5) No telephone to the resort facilities 6) Breakfast price is too high 7) Waiting time buggy to our room 8) The pool table balls needs cleaning and black ball is not the same size with the rest.

1) Cleanliness of the unit 2) Mark was hel0ful with our request for extra pillows, hangars, praying mat and Internet data

Stayed in May 2025

Waiting time of buggee , was a bad experience

Quiet

Stayed in May 2025

Clean and comfortable Fine if you wantbto completely relax

Stayed in April 2025

the place is so so dusty since my mom got dust alleggy, sinus and asthma and had to wipe and sweep everything to make dust free

The view, customer service and overall facilities

Stayed in March 2025

The cleanliness could be better - corners had dust, dirt and mold (in some spaces).

Loved the room - size and comfort. The rate I got was value-for-money!

Stayed in January 2025

I didn't think it would be a long drive even though it's so close to the airport. Some of the staff weren't able to assist straight away and calls had to be escalated (for example trying to book a transfer in the morning). When escalated though, the service was fantastic. No phones in the rooms, which meant we had to figure out how to contact the reception.

Really cool concept, and the rooms were fantastic. Would strongly recommend the spa as well. The restaurants are also fantastic and well priced.

Stayed in September 2024

Nil.

Friendly staff

Stayed in August 2025

No

Worth for money

Stayed in May 2025

All I loved

Avani Sepang Goldcoast Resort offers a unique overwater experience, reminiscent of the Maldives, but conveniently located just a short drive from Kuala Lumpur. The resort’s distinctive palm-shaped layout extends over the sea, providing guests with stunning ocean views and a serene atmosphere. Each of the 315 Polynesian-inspired rooms and villas boasts a private balcony or terrace, allowing guests to enjoy the sea breeze and picturesque sunsets . Avani Sepang Goldcoast Resort caters to guests of all ages with a range of activities:  • Infinity Pool: A stunning pool overlooking the sea, perfect for relaxation.  • AVANISPA: Offers a variety of treatments aimed at total wellbeing.  • AVANI Kids’ Club: Provides daily programs, including beach and garden activities, arts and crafts, and more .  • Beach Activities: Guests can enjoy banana boat rides, kayaking, and evening fire shows on Smiley Beach.

Stayed in May 2025

nil

ok

Stayed in April 2025

The pool is crowded a d I think it's small.

The room is spacious, clean and we are really satisfied.

Stayed in March 2025

Linen thread + walking way a bit dirty with lizards/birds shits

I have to say, everything was perfect. From the room condition to a supporting staff/host. I gardly left my foods If i do stay at any beach, as u know a lot of bugs n insects. But at this unit, So far that i Can remember there is no insects at all. (must be u do a regular pest-control)👏🏼👏🏼. Whatever it is, I do love this place thought the whole places is a bit run down, but the unit is been taken Care very well. I would definately looking for My next visit at this place. Thumbs-up

Stayed in March 2025

Nothing

Best host best property ever

Stayed in February 2025

during our staying no housekeeping, they told us the room not include breakfast so we have to pay if we need breakfast, i tried to explain for them the location is very remote area so how i paid more than 600 rm per night but not encloud breakfast, the way that they talking with us it was too rood

only the view, the place not matched at all with price

Stayed in January 2025

Parking fees is ridiculous high! One time charges at RM50 and each time going out we are charged RM10!!!

Nothing much

Stayed in January 2025

Beautiful house, swimming pool, friendly staff

Stayed in January 2025

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in June 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in August 2025