I thought the breakfast was poor considering the hotel and the facilities. I expected better

Stayed in August 2025

A little dirty in some areas of the room. There’s also vibration and buzzing sounds from the compressor or some sort outside the room. Have talked to the receptionist and they did offer us a new room and RM200 for F&B credit which was really kind of them.

I love that everyone is very friendly and polite. I love the view from the room and bathroom.

Stayed in July 2025

Except that the sauna facilities can be used if we book a spa session.

Excellent reception on arrival, and check-out was very convenient. The room was great, and unexpected room decorations to celebrate our anniversary and my wife's birthday. A nice anniversary and birthday cake was presented to us. Breakfast at the hotel was excellent, and the service was great. Kudos to Myna!

Stayed in June 2025

Everything, from the time we reached until we checked out. Everything and everyone is super welcoming and helpful. Rooms are clean and spacious, roomservice people are always on time and available

Stayed in June 2025

Nothing

The property was very spacious and our shower room was amazing views, staff and amenities. The staff went above and beyond for us, especially Gagandeep. Highly recommend for anybody travelling alone or as a couple.

Stayed in May 2025

Nothing, it was all good!

We had a 2 month old newborn with us and the hotel staff made it so welcoming and accomodated for all of our needs. It was also im celebration for my birthday and belated anniversary. So the staff prepared 2 cakes, decked the room with birthday balloons as well as a beautiful serenade of a greeting durinh our breakfast with the KLCC and menara view in the bacground Not my first stay at the Banyan Tree Hotel but they went above and beyond my initial expectation with my second time rouns esp with my small family Although it was leading ASEAN summit week, and most places are blocked off, the location of the hotel was strateguc that u will not get stuck in the middle of bukit bintang traffic

Stayed in May 2025

your service is excelent

Stayed in May 2025

the essential oil

Stayed in April 2025

Nothing

Stunning hotel with big rooms. Great room service. The staff is super professional and friendly. The hotel is linked to a great mall so it’s very convenient. It’s close to main attractions too.

Stayed in April 2025

Repeated e-mail request from different service staff for the same personal infornation to speed up check in before arrival. Though same information was requested again before checkin. I had booked 3nights, then an additional night. Though the staff had taken note, and assured they are aware it's a 4nights stay instead of 3nights. I still kept receiving e- mails for 2 separate checkin. On 23rd April, though it was empty, the staff at breakfast area, took a very long time to come back to us to allocate a table..until we just decided to walk in, to the very empty breakfast lounge. Breakfast was ala carte menu, and was the same throughout our stay. Food quality was just okay. Expected more from Banyan Tree.

Service staff was always very prompt to reply to co-ordinate a celebration arrangement during my stay. That was very helpful.

Stayed in April 2025

The location of the hotel is excellent if you are visiting the city with the motivation of the best city view. We really enjoyed it from our room and the rooftop bar. Room is spotless clean and very comfortable. Evening turndown service planned with detail, including candles and incenses. The staff is kind and always welcoming you with a big smile.

Stayed in March 2025

Nothing

Location Staff Upkeep and maintenance Staff friendly

Stayed in March 2025

Helpful staff, comfortable and excellent location

Stayed in April 2025

Maintenance Issues: Some details fell short of luxury standards. For example, our bath tap was visibly mended with white Tec paste, which looked unrefined for a high-end hotel. Sewer Smell in Shower: For a brief period, our shower had an unpleasant sewer smell, which was surprising given we were on the 55th+ floor. While it resolved by itself, it did disrupt our experience. Buffet Could Be Improved: The breakfast buffet lacked variety, though the cooked-to-order dishes were excellent.

Breakfast & Dining: The breakfast at the restaurant was a highlight, with excellent à la carte dishes. The buffet selection wasn’t particularly exciting, but the quality of the served plates made up for it. The stunning view from the restaurant added to the experience. Pool & Views: The pool and massage tub were relaxing, offering breathtaking city views, though we did notice mildly dirty windows, which slightly detracted from the ambiance. Location & Convenience: The direct overpass to Pavilion Mall was a major plus, making shopping and dining very convenient.

Stayed in March 2025

All was perfect, I fully recommend this hotel.

Stayed in March 2025

Breakfast was a set menu rather than a buffet. Not in any fault of the hotel, just a personal preference.

Everything from hospitality, cleanliness, self initiative and care.

Stayed in March 2025

The room given were facing an abandoned building :(

Roof top breakfast is something worthwhile to try. Variety of food and they serve quite decent pastries there. You may enjoy night skyline view of Kuala Lumpur from the roof top. Jaw dropping !!!

Stayed in December 2024

Our luggage took forever to get to our room. We were only there for a short 10 hour layover, and we could not shower/go to dinner until we got our luggage/clothes and I had to call two times to see where it was. We had a few reservations planned and it made us feel rushed not having our luggage be taken immediately to the room. For a 5 star hotel, it should have not taken over 30 minutes and it made check in feel dragged out

Room was fantastic and they decorated for our anniversary, it was stunning and could tell effort was put into it!

Stayed in March 2025

I loved the room-superr comfortable and had many unique touches such as a 'daily' incent you could light with a different scent every day. The restaurants on site were very good and the breakfast buffet in the morning was excellent. The pool/view were excellent and worth the price of the hotel.

Stayed in February 2025

Honestly, it’s tough to criticise such a stellar experience. If we had to stretch: The bathroom floor could be tricky and slippery. The champagne at breakfast was such a treat—we wish it was a daily offering!

Our stay was nothing short of exceptional, thanks to the hotel’s unwavering commitment to hospitality and comfort. From the moment we arrived, the staff greeted us with genuine warmth and went above and beyond to ensure every detail of our stay was perfect. Whether it was arranging dinner reservations, offering local tips, or simply checking in with a smile, their friendliness and professionalism set the tone for a truly memorable experience. The room was a sanctuary of modern luxury. Sleek, contemporary design blended with cozy touches like plush bedding and soft lighting. But the real showstopper? The TOTO toilet—a high-tech marvel! Heated seats, bidet functions, and a self-cleaning feature made every visit to the bathroom feel like a spa indulgence. We’ve never been so excited about a toilet! The breakfast was an absolute delight. Beyond the usual buffet staples, the spread included gourmet cheeses, artisanal breads, made-to-order omelets, and fresh tropical fruits. The surprise bottle of champagne at breakfast (a lovely touch!) turned our morning meal into a celebration. Sipping bubbly while enjoying panoramic views? Yes, please! And oh, the views! Our room overlooked a glittering city skyline, and we spent hours soaking it in from the restaurant. Sunrise painted the sky in pastels, and sunset turned everything golden—pure magic.

Stayed in February 2025

Nothing

Everything

Stayed in February 2025

N.A

Everything.

Stayed in February 2025

The breakfast was tasteless as well as lunch, the food it doesn't suit the level of the hotel, but the staff of the restaurant were friendly and helpful especially Maria.

The room space was spacious, the view of the room and the shower was really great, the sound proofing was perfect.

Stayed in January 2025

I thought the cost of food and drinks was a little expensive in the Horizon grill that I tried...

Facilities were great room was very nice,breakfasts had a good selection.Staff were very good in all areas.Cleaners did a great job in rooms.

Stayed in January 2025