Reviews of Banyan Tree Kuala Lumpur 5 stars
02 Jalan Conlay, 50450 Kuala Lumpur, Malaysia
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Reviewed: 2 September 2025 · Stayed in June 2025
Verified reviewClean and friendly staff
Nothing to note
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewI thought the breakfast was poor considering the hotel and the facilities. I expected better
Dear Mehdi, We truly appreciate you taking the time to let us know about your experience, at Banyan Tree Kuala Lumpur. We are sorry to hear that our breakfast did not meet your expectations. Your comments are important to us, and we will review them with our Culinary team, to identify areas for improvement. We truly value your insights Mehdi, and hope to have the opportunity to welcome you back, so we can provide a breakfast experience that better reflects the quality of our urban resort and facilities. Best regards, Rudy Oretti General Manager
Dear Mehdi, We truly appreciate you taking the time to let us know about your experience, at Banyan Tree Kuala Lumpur. We are sorry to hear that our breakfast did not meet your expectations. Your comments are important to us, and we will… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewI love that everyone is very friendly and polite. I love the view from the room and bathroom.
A little dirty in some areas of the room. There’s also vibration and buzzing sounds from the compressor or some sort outside the room. Have talked to the receptionist and they did offer us a new room and RM200 for F&B credit which was really kind of them.
Dear Elizabeth, Thank you so much for taking the time to share your experience following your recent stay at Banyan Tree Kuala Lumpur. We are delighted to know you enjoyed the warm hospitality of our team, and the beautiful views from your room and bathroom. Meanwhile, we sincerely apologise for the areas where we fell short, particularly regarding the cleanliness and the noise disturbance you encountered. We appreciate your patience and understanding, and we are glad our Reception team could assist by offering an alternative room and a dining credit, as a gesture of goodwill. Thank you once again for sharing, Elizabeth. Your feedback is invaluable in helping us improve, and we truly hope to welcome you back for an even more seamless and delightful stay, in the near future. Best regards, Rudy Oretti General Manager
Dear Elizabeth, Thank you so much for taking the time to share your experience following your recent stay at Banyan Tree Kuala Lumpur. We are delighted to know you enjoyed the warm hospitality of our team, and the beautiful views from you… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in June 2025
Verified reviewReviewed: 16 July 2025 · Stayed in June 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in May 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewExcellent reception on arrival, and check-out was very convenient. The room was great, and unexpected room decorations to celebrate our anniversary and my wife's birthday. A nice anniversary and birthday cake was presented to us. Breakfast at the hotel was excellent, and the service was great. Kudos to Myna!
Except that the sauna facilities can be used if we book a spa session.
Dear Choong, Thank you very much for sharing your experience with us at Banyan Tree Kuala Lumpur. We are delighted to know that your anniversary and birthday celebration with us was a memorable one. It’s wonderful to hear that you enjoyed the thoughtful room decorations, the celebratory cake, and the warm service provided, especially from Myna, who will be so pleased to receive your kind mention. We are also glad that your check-in and check-out experience was seamless, and that you enjoyed our breakfast offerings. Thank you once again for choosing to celebrate such special moments with us, Choong. We look forward to welcoming you and your wife back in the future. Best regards, Rudy Oretti General Manager
Dear Choong, Thank you very much for sharing your experience with us at Banyan Tree Kuala Lumpur. We are delighted to know that your anniversary and birthday celebration with us was a memorable one. It’s wonderful to hear that you enjoyed… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewEverything, from the time we reached until we checked out. Everything and everyone is super welcoming and helpful. Rooms are clean and spacious, roomservice people are always on time and available
Dear Amin, Thank you for leaving us a perfect 10-star review on Booking.com. We are delighted that you enjoyed your stay with Banyan Tree Kuala Lumpur recently, and we look forward to welcoming you back to our urban resort in the near future. Best regards, Rudy Oretti General Manager
Dear Amin, Thank you for leaving us a perfect 10-star review on Booking.com. We are delighted that you enjoyed your stay with Banyan Tree Kuala Lumpur recently, and we look forward to welcoming you back to our urban resort in the near futu… Show more
Reviewed: 6 June 2025 · Stayed in May 2025
Verified reviewThe property was very spacious and our shower room was amazing views, staff and amenities. The staff went above and beyond for us, especially Gagandeep. Highly recommend for anybody travelling alone or as a couple.
Nothing
Dear Gopal, Thank you for your wonderful review, following your recent stay at Banyan Tree Kuala Lumpur. We are delighted to hear you enjoyed the spacious room, stunning views, and amenities. Your kind words about our team, especially Gagandeep, mean a lot to us. We truly appreciate your recommendation and hope to welcome you back soon. Best regards, Rudy Oretti General Manager
Dear Gopal, Thank you for your wonderful review, following your recent stay at Banyan Tree Kuala Lumpur. We are delighted to hear you enjoyed the spacious room, stunning views, and amenities. Your kind words about our team, especially Gaga… Show more
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewWe had a 2 month old newborn with us and the hotel staff made it so welcoming and accomodated for all of our needs. It was also im celebration for my birthday and belated anniversary. So the staff prepared 2 cakes, decked the room with birthday balloons as well as a beautiful serenade of a greeting durinh our breakfast with the KLCC and menara view in the bacground Not my first stay at the Banyan Tree Hotel but they went above and beyond my initial expectation with my second time rouns esp with my small family Although it was leading ASEAN summit week, and most places are blocked off, the location of the hotel was strateguc that u will not get stuck in the middle of bukit bintang traffic
Nothing, it was all good!
Dear Nafeesah, Thank you for your positive feedback following your recent stay at Banyan Tree Kuala Lumpur. We are truly delighted to know that your special celebrations, both your birthday and belated anniversary, were made memorable during your stay, and that our team was able to help create a welcoming experience for your lovely family, especially with your newborn. It brings us great joy to hear that the little touches, from the cakes and birthday balloons to the serenade at breakfast with the city’s iconic skyline in the background, added to the occasion. We are also glad that our strategic location helped make your stay smooth and convenient despite the busy ASEAN Summit week. It was an honour to have you back with us Nafeesah. Thank you again for staying with us and we sincerely look forward to welcoming you and your family again for more special moments in the future. Best regards, Rudy Oretti General Manager
Dear Nafeesah, Thank you for your positive feedback following your recent stay at Banyan Tree Kuala Lumpur. We are truly delighted to know that your special celebrations, both your birthday and belated anniversary, were made memorable d… Show more
Reviewed: 20 May 2025 · Stayed in February 2025
Verified reviewReviewed: 14 May 2025 · Stayed in March 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 May 2025 · Stayed in March 2025
Verified reviewReviewed: 10 May 2025 · Stayed in April 2025
Verified reviewReviewed: 6 May 2025 · Stayed in April 2025
Verified reviewReviewed: 6 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewyour service is excelent
Dear Fauziah, We are delighted to learn that you had a pleasant stay at Banyan Tree Kuala Lumpur. Thank you again for leaving your review on Booking.com, and we certainly hope to welcome you again, in the near future. Best regards, Emile Otte Hotel Manager
Dear Fauziah, We are delighted to learn that you had a pleasant stay at Banyan Tree Kuala Lumpur. Thank you again for leaving your review on Booking.com, and we certainly hope to welcome you again, in the near future. Best regards, Emile … Show more