Reviews of Capital O Rail Hotel 3 stars
20 & 21, Jalan Tasik 1, Pusat Perniagaan Tasik, Kluang, Johor, Malaysia, Kluang, 86000 Kluang, Malaysia
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in June 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewGood location and easy access to eateries places.
Limited facilities.
Dear Guest, Thank you for your feedback! We're glad to hear that you enjoyed the hotel's location and the easy access to nearby eateries. We appreciate your comments about our facilities, and we'll certainly look into ways we can improve and enhance the guest experience. We hope to have the pleasure of welcoming you again soon! Best regards, The Capital O Rail Hotel Team
Dear Guest, Thank you for your feedback! We're glad to hear that you enjoyed the hotel's location and the easy access to nearby eateries. We appreciate your comments about our facilities, and we'll certainly look into ways we c… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewNoisy.room fasility
Reviewed: 1 June 2025 · Stayed in April 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewNo much choice that evening. Last minute booking
Dear, Derrick! Thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your stay an amazing experience next time. Regards, Kartika!
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 5 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 April 2025 · Stayed in January 2025
Verified reviewReviewed: 26 March 2025 · Stayed in February 2025
Verified reviewNear city affordable
Dear, Muhammad! Thank you so much for your words of praise. Looking forward to giving an amazing experience on your stay. Regards, Kim!
Reviewed: 6 March 2025 · Stayed in January 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewThe hotel is situated at the right location with plenty of restaurants and near the bus terminal.
Dear, Sam! Heartfelt gratitude for sharing this. This is something which always encourages us to serve you even better. Looking forward to hosting you soon. Regards, Marie.
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewFriendly and dedicated staff. Both female staff during our stay are very attentive with our needs and wellbeing. And are present there at the reception every time we need something. At first I felt upset because we got a room on the 2nd floor not 1st because I booked late. But the view of our 2nd floor room was superb. 100% satisfied.
Nothing, I like the antique wooden interior of the hotel room. Perfect for Kluang trip, I can feel the heritage.
Dear, Mohamad! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Kefli.
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewFriendly staff. Restaurant below the hotel room
Too many stairs and not wheel chair friendly. No parking available as booking.com stated. Waste money to book room includes parking because parking can't be reserved as it belongs to MBKluang
Dear, Cik! Thanks for sharing your valuable feedback with us. Your feedback is really important for us so that we can put in our best efforts and work upon the areas of improvement. Regards, Melati!
Reviewed: 9 February 2025 · Stayed in February 2025
Verified reviewReviewed: 9 February 2025 · Stayed in November 2024
Verified reviewReviewed: 9 February 2025 · Stayed in November 2024
Verified reviewReviewed: 9 February 2025 · Stayed in November 2024
Verified reviewReviewed: 31 January 2025 · Stayed in January 2025
Verified reviewThey cancel my booking last min. Informed me it was fully booked. Not sure did I paid in advance too.
Dear, Kelvin! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Marie!
Reviewed: 27 January 2025 · Stayed in January 2025
Verified reviewI stayed a night at Capital O Rail Hotel. The hotel is sufficient for a quick layover and offers plenty of car parking space, which is convenient for those driving. Its location above a café is also a plus, making it easy to grab a bite without venturing far.
While I had expected the hotel to be closer to the railway station, it is about a kilometre away, which was a slight disappointment given the town’s railway history. The room itself was decent and functional, but the wash basin cabinet was in poor condition, with visible timber rot due to wetness. Proper maintenance in this area is needed to ensure a better guest experience.
Apologies for the problems you had faced, Farihin! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim