You cant get coffee 24 hours. As an American I had to do some work (USA east coast is 12 hours ahead of local time) and at 4am I couldnt find a coffee shop nearby, nor did the hotel offer coffee, nor allow me to work in the bar area that time of the morning - so I hunched over a table in the lobby.

This hotel is downtown, within walking distance of some GREAT, upscale shopping plazas. There are excellent food facilities and nice restaurants, bars (we love live music and saw a good performance at an open mic night) and getting a Grab (taxi) was really convenient. We ate at both a chinese 'street food market' (aka night market - open during the day too), as well as a malaysian food market. What I liked the most was the concierge was SUPER helpful, and spoke English well. They also offered guests umbrellas to check out when it rains in the late afternoon. The checkin and check out staff was very efficient, and actually remembered my name once I returned to their desk (40th floor). My wife used the gym facilities, and the pool looked nice too.

Stayed in August 2025

The rooms was nice but was not cleaned thoroughly as I first entered the shower had stains, in addition they did not have a smart tv.

Loved the location of this hotel, very close to a major shopping mall, which conveniently had a grocery store, also this hotel was walking distance to some major attractions, markets, Petronas towers etc.TV. I also enjoyed the breakfast setup.

Stayed in August 2025

Nothing

Everything

Stayed in August 2025

nothing

Loved the buzzy location. The property looked modern and the facilities were top notch. Nice spacious room, filtered water tap was a plus. Excellent buffet breakfast every day, staff was helpful and efficient

Stayed in August 2025

It had all the facilities including sink, iron, neat and clean washrooms.

Stayed in August 2025

The room was very big, with fridge and microwave. Great location close to Bukit Bintang and 5’ far from Exchange TRX mall. The pool was very nice and not crowded. The room has laundry inside. Breakfast was very good.

Stayed in August 2025

1 staff on reception desk was not very friendly. We travelled for hours and were very tired but the property did not accomodate request for early check in. Location is a bit far from city centre.

Room was spacious and clean. All required amenities were available. Was there for my honeymoon and they welcomed us with balloons and cake in our room. Cleaning staff was very polite. Breakfast was amazing.

Stayed in July 2025

The roadworks outside the hotel is still under construction, a full year since I stayed at the same hotel. Not hotel fault. Still accessible to walk but have to be extra careful of traffic.

Staff friendly, polite and helpful. Location is great. You just need to walk 5-10 mins to either TRX mall or Bukit Bintang shopping belt. Hotel security is top. Lobby is at 40th floor. Access to room level or pool require room card key. Using GRAB app for car or for ordering food is a must and cheap.

Stayed in July 2025

All good.

Location is great. Staff very helpful. Entire experience met my expectations.

Stayed in July 2025

Good breakfast but No French bread ;-).

The hotel is at the right location in Bukit Bintang. Walking distance from TRX and Pavillon.

Stayed in July 2025

The shower holder is not working well and the shower head dropped and almost hit my head. There should be a lower shower stand for shorter clients. Quality of bath towels are not so good which I am surprised. Face towels are not provided which I am surprised. Should provide some standard teabags like earl grey, camomile instead of those with all the flavours.

Good location, new and clean, good toiletries, courteous and helpful staff,

Stayed in July 2025

Housekeeping for room cleanup is short staffed. You leave out the sign in the morning as you go out and room still not made up when you return in mid-morninf.

Odd at first with check-reception on 40th floor but made sense to keep the process unclustered. Both reception and concierge are well trained in their jobs.

Stayed in June 2025

NIL

Delicious breakfast buffet. Friendly and helpful staff. Clean room and great facilities. Recommended 👍🏻👍🏻👍🏻👍🏻👍🏻

Stayed in June 2025

The hotel is good but the footpaths nearby are very narrow due to construction work.

Location was good and close to public transport and shopping malls. Pool was refreshing although not many lounge chairs as only a small outdoor area. Staff extremely friendly and helpful. Breakfast variety was amazing. Liked having a kitchenette even though we didn’t use it. Filtered water on tap was very handy.

Stayed in June 2025

Fraser never fail me. Trustable hotel.

Stayed in April 2025

Small note - didn't realise KL has a 10 or 20 ringgit per night city tax you pay at the hotel but we will be back to KL

We really enjoyed the roof top pool area and bar / eatery area after a long day of walking the very humid city of KL. Food at the hotel was very good and make sure you get happy hour cocktails as alcohol from hotels are generally dear. Room was spacious and comfortable. Short walk to the golden triangle of Bintang. Some very upmarket shopping with the surrounding areas full of better priced shopping. Lots of food options and real coffee. I enjoyed walking the streets. Staff were very attentive. Also good washing facilities for 36 ringgit. Shopping is great - Book extra luggage for the way home. I enjoyed the Batu Caves.

Stayed in May 2025

nothing

This is a fantastic hotel. Location is excellent but beyond that, staff was professional and friendly, the room was big and was exceptionally clean. check in, check out was all ver smooth. Breakfast was also exceptional. For this much money, one expects top notch service and this hotel delivered!

Stayed in May 2025

Staff at the entrance were very friendly and welcoming. Strategic location. Very near to TRX & walking distance to Bukit Bintang.

Stayed in April 2025

all is good 10/10

the room is amazingly spacious,well designed and super clean! the pool at the rooftop is amazing with nice view. close to the trendiest mall in KL and most importantly easy access to Metro and public transportation. huge gym and great laundry amenities

Stayed in April 2025

Size is small Bathroom is sliding door without a handle No bath tub. Not very comfortable bed but it is ok

New clean and location

Stayed in May 2025

Incredibly friendly and helpful staff, comfortable rooms, excellent breakfast.

Stayed in May 2025

Great location, very comfortable and clean - very friendly and helpful staff

Stayed in May 2025

Nothing to dislike

The staff was fantastic as well, very thoughtful and took their time to explain the check in process

Stayed in May 2025

Breakfast room was pretty crowded

Excellent value for money and good location

Stayed in February 2025