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Lovely hotel divided into 2 blocks in a very nice street in the center of the city Nice pool on 4th floor Very nice room Complimentary coffee in the hall and very kind staff

Stayed in May 2024

Mini bar in room not function

Room nice and location good

Stayed in May 2024

Nice location and comfortable rooms

Stayed in April 2024

Staff didn't know the city. Parking was full and overflow was hard to get to. Two building for 1 hotel.

Great room, pool and breakfast

Stayed in April 2024

There are two lobbies and I had to walk around the whole area looking for the correct lobby. Not to mentioned the lobby is facing the Nordin Street not on the main street (Gurdwara Road). Dont rely on google map for that. Also Nordin street is a one way street and to get there you have to go through McNair st which is notorious for traffic congestion. If you need to get a Grab/InDrive, better to pick up/drop off at Sup Hamid across the road to avoid being stuck for at least 15 min to go through 50m on McNair.

The location: A stone throw away from Komtar, tucked on the least busy road in downtown (Nordin Street) Georgetown. Gama departmental store is just across the road, so does the Hin Bus Depo (hipster cafe). The lobby has a chic deco with snack stations with free coffee (and snacks). Check in was good (I opted for an early check-in, thus the room was ready when I was there at 2pm). Love the smell when you entered the room area (a passage to go to the room/elevator), reminded me of Citadines in Europe. Room is spacious and most importantly; double-pane windows. Bed is comfortable, tv is huge with good receptions Internet is okay (better if you are an ascott members). There are not water bottles, but there are water station and each room was provided with a pitcher for you to get the filtered water there. Hot water is almost instantaneous with good water pressure. I dint opt for the breakfast however there's plenty of restaurants/cafes around. The gym is well equipped and there also a good size swimming pool on the rooftop.

Stayed in May 2024

Cleanliness can be improved, we found a strand of hair on the dressing table when we just checked in. The room sleeps 4 but the living area was not comfortable for 4 of us. The sofa was tiny and could barely sit 2 of us comfortably. Would've been great if we had a smart TV to watch YouTube/Netflix on, that would've helped us make better use of the living area. There was some construction coming from the connected buildings (not the hotel) and it was quite bothersome in the mornings. Bathroom was really dim.

The rooms were spacious with designated areas for luggage. Pillows and comforter was really comfortable. The water pressure of the shower was good. Instead of plastic bottles, there is a water dispenser outside the room (save the earth!) The hotel was also located near a few street food areas that you can walk to (if you want to brave the Penang heat). We commuted via Grab most of the time and the hotel served as a good base. We appreciated that it was walking distance to a few speakeasy bars and cafes.

Stayed in April 2024

Breakfast - limited options at buffet only toast or cereal. No set breakfast options - no vegetarian or vegan substitutes possible. Any option we ordered we had to leave more than half of it because it contained meat and or eggs

Rooms and beds really comfortable. Amazing shower. Liked free filtered water. Swimming pool and gym really good. Good central location

Stayed in May 2024

It was all good. Mostly great. If I had to pick something I’d say the breakfast could be better. It wasn’t bad but wasn’t good either so it didn’t match the excellence of everything else.

Really like this stay. The room was comfortable, roof-top pool. Happy, helpful staff…..The water stations were a real bonus.

Stayed in May 2024

Curtious and friendly staff especially Ms Dhur at the reception counter. She advices us on places of interest and good food.

Stayed in April 2024

None

Clean and neat

Stayed in March 2024

Toilet wasn’t clean properly specifically the toilet bowl, visibility of yellowish stained and moldy spots.

Walking distance to attractions, nearby restaurants, street food market. Quite area and cozy. Employees accommodating.

Stayed in May 2024

soundproof can be better

walkable to alot of places and there is a live band bar opposite

Stayed in April 2024

Very friendly willing to assist

Stayed in April 2024

Small pool. Gym not open

Stayed in April 2024

Room service were sometimes late in cleaning the room sometimes around 4.00pm

Great location very close to the historic part of George Town

Stayed in March 2024

At check-in I was offered a cup of coffee but the cup came with lipstick stain, once I showed it to staff she was very apologetic and removed it immediately, replaced with a fresh cup. I also found 1 breakfast fork dirty. The breakfast was simple and set, the same 4 options everyday which became boring. Couple towels had stains and chiller wasn't cooling on day 1. I must say, the staff were very responsive, by the time I reported the towels and fridge they were replaced in less than 5mins.

Hotel was very flexible with my booking, I arrived a day late because of flight cancellation, the communication was great and they kept my room...I was so grateful. Location was ideal, tucked away from the main streets hustle/bustle, but still accessible to them. I walked from there to everywhere and back. Lots of food places nearby like every few steps, grocery, pharmacy, and hair salon. The room was small (caught me off guard at first, but I got used it) and it was sufficient for one person. It was pristine - well cleaned and arranged. Had all the amenities (except iron/board which are on request) and toiletries that you need. The shampoo and conditioner are 2in1 and not ideal for everyone. There is no drinking water in the room but there's a water machine along the corridor on each floor and water jug in the room. Round the clock complimentary coffee at reception. The staff were amazing, especially Dhur (hope I got her name right - lovely Indian lady) she greeted me by name everyday, gave me info for an affordable city tour, checked for other attractions and timings/cost, and suggested best time to go. At check-in I was assisted to carry my bags to Block B, and someone at the lobby doors to open and assist as needed. Fantastic team. This hotel is absolute value for money, I highly recommend it and would definitely stay again.

Stayed in April 2024

1. The access door into the rooms was very heavy, and we always had difficulty opening it (and only once someone came to help hold the door). 2. The door to our room had no door stopper, pushing through the door with the luggage was a challenge. 3. The mini fridge was not working. There's light but it's not cold at all. 4. The AC wasn't auto turned on after the room card was inserted into the card holder. I also saw on the AC screen the filter needs to be cleaned. :)

I like that the hotel was small and felt very exclusive. The lobby and dining hall were very cosy and we love the aroma of the coffee that constantly filled the air! The room for my mum and I were of a good size we have ample space to move around comfortably, though I didn't like to walk all the way deeep into the corridor to our room which faced a small road of a residential area. I also didn't like to go all the way to the end of the corridor to take the drinking water from the filter tap. Front desk staff were very friendly and even went out of the way to ensure my online purchase (that arrived a day late) was safely received by them. I managed to collect it after my check out, making a trip back to the hotel before heading to the airport. So appreciative, thank you so much!

Stayed in April 2024

Wifi was slow and aircon needed to be cleaned. It was dusty and we got sore throats from the air quality in the room.

Great location and service was excellent. The building and room is quite nice as well.

Stayed in April 2024

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Walking distance to famous food stalls

Stayed in April 2024

The hotel is divided into 2 buildings which are not exactly right next to each other. Each building has its own pool and rooms are similar. We were 4 people and had 1 room in each building which was not great. Also we found a cockroach in our bathroom one night, which I guess came out from the drain next to the toilet. This is not great but not a big deal. Finally, we don’t sleep with the AC on, but the AC will turn itself on in the middle of the night to provide some ventilation but being quite noisy. This was a hit unpleasant and the staff could not do anything to stop it. Thankfully it only lasted for 15-20 minutes.

The hotel is very modern, comfortable and well-equipped. Staff was helpful and attentive. The pool was great.

Stayed in April 2024

None.

Great place, fantastic location & nice staff. No complaints!

Stayed in April 2024

Did not have breakfast at hotel.

Stayed in April 2024

Nothing major but because the room we got was rather new, it we didn’t know that the bidet holder was the tap enables it to work.

Located close to great bars (Good Friends, No Bar Here and Backdoor Bodega), which are all 3mins walk away. Rooms were all newly renovated and clean. Pillows were really affordable and the staff were helpful. Would come back and stay here again.

Stayed in April 2024

Front desk staff not very welcoming Very limited and tasteless breakfast spread..

Rooms are clean and comfortable, Very strategically located in the heart of George Town, Complete amenities, Free flow all day coffee..

Stayed in April 2024