Nothing

Beautiful property. The staff were all very friendly and helpful. The breakfast was extensive and delicious.

Stayed in August 2025

Refer above.

These I did not like. The corner suite was great but it needs proper maintenance. Safety issue in bathroom with full height glass not having a distinguishable band to stop people walking into it. Cupboard doors and other closures need maintenance to make it easier to open/shut these doors/partitions.

Stayed in August 2025

Building work going on in the room next door one day, not ideal when trying to have sleep in the afternoon.

Had a great time, food good, pool and hotel absolutely beautiful. Love all the history in the place.

Stayed in August 2025

The aircon was working a little too strong in the restaurant on the 6th floor, so a sweater is always required to carry along.

The hotel is a beauty on the island of Penang. The location is perfect, a few steps away from the cozy city center of George Town. The restaurant offered amazing breakfast and also dinner options. The room received faced beach view, how amazing that was. The pool on the 6th floor is very beautiful and peacefull !

Stayed in August 2025

Only one sitting chair in the room We booked well in advance for a twin room (2 beds). On check in we were informed that there were no twin rooms available and they had put another bed in a king room. This other bed was a rollaway that was not an appropriate substitute for a full bed. Entrance to Victory building is not very accessible, and we used the delivery driveway because it was more convenient. Not a lot of casual seating around the hotel

Sea view Large bathroom Balcony overlooking the sea Comfortable bed

Stayed in August 2025

bar atmosphere

breakfast pool room

Stayed in August 2025

I jus found the pillows a little firm and thick for me, but they weren't terrible.

Wonderful hotel. Old world charm with great facilities. Loved everything about it. The room photos were accurate. The staff were wonderful, always happy to help and with a smile. Enjoyed the food. Close to town. Wonderful view. Nil complaints.

Stayed in August 2025

Not much, but one frustration was that the pool and sun lounger area was entirely in the shade from early afternoon onwards. There is another pool with better exposure at the heritage part of the hotel but guests in the victory annex cannot use this - so there was a slight air of being a second class citizen (albeit still very luxurious!)

The breakfast was amazing - so much choice across all possible cuisines. Truly never seen anything like it Studio in Victory Annex was very large - great as three of us sharing Fitness suite good standard with sea views Great seafront location and easy 10-15 min walk to heart of Georgetown, food scene and sites. More touristy restaurants within 2-3 mins too

Stayed in August 2025

Restaurants could be better.

Beautiful place full of heritage.

Stayed in August 2025

The fire alarm went off four times around 5 a.m. on August 23 for no apparent reason, disrupting our sleep and leaving us feeling tired throughout the day.

Facing the beach. Spacious and nice ambience

Stayed in August 2025

-

One of the nicest hotels I have ever stayed at. Great location for exploring Georgetown: in easy walking distance to many sights and restaurants in Georgetown. We did everything by foot. The view to the water was amazing and the promenade in front of the hotel was very well taken care of and welcoming. Possibly the best hotel breakfast I've ever tried (and there have been many good ones). We only tried the buffet. It was amazing! We stayed in the new part of the hotel and everything was modern, clean and luxurious. There was a daily turn down service, including the staff restocking the drinking water. Photogenic pool with a fantastic view. We ordered some cocktails while the kids were swimming. :) The spa looked great too, although we ran out of time. I would highly recommend staying here, as a base for exploring Georgetown!

Stayed in July 2025

Nothing.

Location, comfort, cleanliness, facilities, staff. Basically everything.

Stayed in August 2025

We stayed in a delightful Victory Annex Suite with balcony overlooking the ocean. We loved everything about the Eastern & Oriental, it’s definitely one hotel worth staying at. Its location is within a short walk to all that the incredible Georgetown has to offer.

Stayed in August 2025

We had a truly wonderful stay at the Eastern & Oriental Hotel. The room was very comfortable, the service was excellent, and the staff were always friendly and helpful. Breakfast was especially enjoyable – there were different delicious options to choose from, and everything was well prepared. We felt very relaxed and well taken care of throughout our stay. I will definitely recommend this hotel to friends and family, and will always remember the beautiful experience we had here.

Stayed in August 2025

Perfect luxury. Excellent dining experiences, comfortable bed and efficient staff…! Great spot to enjoy the wonders of Penang.

Stayed in June 2025

Not much really! Air con didn't seem as effective on the last night of our 5 night stay but otherwise stay went without a hitch!

Booked in a suite in the heritage wing and absolutely loved our stay. Generous and spacious room, mini bar topped up daily, excellent breakfast buffet, good gym, pool and canapes happy hour before dinner was great. Walking distance to a lot of great food, otherwise a very short grab ride. Would absolutely stay again.

Stayed in August 2025

If only we could have stayed longer

Breakfast was available in several locations. We tried two and both were excellent The view over one of the pools and out to the Straits of Malacca was divine

Stayed in August 2025

excellent style and historical hotel. The breakfast is great. love the little balcony towards the sea side.

Stayed in August 2025

The room was very noisy and was given near the road

Everything was very good and large room

Stayed in August 2025

Beautiful Rooms

Stayed in July 2025

It would have been good to have some kind of entertainment in the evenings as that would have been the icing on the cake. Also, the six o'clock drinks and snacks session, not widely known to all guests, could become a more sociable event for guests to mix and mingle and get to know each other. Instead, each group seem to huddle in their individual corner, showing little attempt to get to know other guests. I also had only one evening meal, and it wasn't great in that the menu was rather limited and my main course came partially microwave-hot. To me, that experience did not match the excellence of the rest of the hotel. That said, breakfast was good, and the service was excellent.

The hotel provided the ultimate in luxury as far as I'm concerned. My room was huge like an apartment. It was tastefully decorated, clean, and with a balcony overlooking the ocean. The hotel is located on the edge and within walking distance to explore Penang Old Town, part of the UNESCO World Heritage centre. I loved that I stayed in the older Heritage Wing, smothered in history. I could go on, but it's sufficient to say that the Eastern and Oriental Hotel Penang is one of the best hotels I've ever stayed in. With friendly and helpful staff, its warm welcome, and hospitality in providing a welcome bottle of wine on arrival, daily bottles of water, free daily self-replenishing mini bar and daily newspaper in English, who could ask for anything more!

Stayed in August 2025

Nothing!

A beautiful and very special hotel, very attentive staff and great food.

Stayed in August 2025

Lot of hot breakfast dishes were quite cold A la carte menu was a little limited, restricted range of Malaysian food and European food not always great A bit of a walk. Crossing main road to get into Georgetown.

Attentive and friendly staff Clean and stylish old colonial vibe Sea front location Very large room with spacious bathroom and sea view balcony Huge choice of food at breakfast Complimentary tea and coffee in lounge

Stayed in August 2025

I usually choose this hotel whenever I visit Penang, but this time I was disappointed. The bedsheets and quilt had an unpleasant odor, as if they had not been changed. As it was already late at night, I informed the staff the next morning, but they did not seem concerned. I hope the hotel can pay closer attention to cleanliness and guest comfort.

Stayed in August 2025