1. The water filter in the room did not provide cold water ad there were no bottles to put it into then put in fridge to cool it. 2. Having to go to Level 40 to make your own (decent) coffee

Excellent breakfast. Comfortable room. Friendly and helpful staff. Little shop next door.

Stayed in August 2025

None

Breakfast is great. The food, the service and the view when having breakfast are all good.

Stayed in August 2025

Good location, large room, very comfortable

Stayed in August 2025

some channels on TV were not working. shows a different name but linked to Malaysian TV1

room and toilet was big, clean and well designed.

Stayed in August 2025

All perfect

Stayed in June 2025

We were a single family (10 people across 5 rooms) and had our rooms distributed across 4 different floors. We found this very difficult to navigate as we were travelling with a baby and our grandmother in a wheelchair even though we had informed details about our party in advance. One room had a bidet that was non functional

Good rooms and location.

Stayed in July 2025

The facilities showed some signs of wear, with visible marks on the kitchen counter, and unfortunately, the hairdryer was not working properly during my stay.

Perfect location—conveniently nestled between the MRT and LRT lines, making it incredibly easy to get around. The room offered a lovely view of the city skyline, including the iconic Twin Towers, though partially obscured by the Four Seasons building. Highly appreciated the mini pantry, which was thoughtfully equipped with all the necessary utensils for light meals. The surrounding area was pleasantly quiet, providing a peaceful atmosphere that made the stay even more enjoyable. The staff was super helpful and the room was very spacious as well!

Stayed in July 2025

It’s pricey, but you are slap bang in the center of KL. It’s a short taxi ride to the more touristy areas like China Town, but Grabs are cheap to get you around.

The hotel is very smart. It’s in an upmarket area within walking distance of the Petronas Towers and Suria Mall. The rooms are immaculate and very comfortable. Ask for a city view and you will get a stunning view of the city. The small indoor pool also has a great view and there’s a small, but relatively well equipped gym to use. It is a bit expensive and perhaps more suited to business travellers than tourists like us, but we had a fabulous time at the Element. The breakfast was delicious and so varied too.

Stayed in June 2025

The shower's temperature fluctuates constantly, so be very careful when using hot water. It can suddenly become scalding and cause burns.

Great location, staff kindly and helpful, good breakfast, spacious rooms, and always very clean.

Stayed in June 2025

The pool could have been warmer for a heated pool.

Location was great! and Staff were very helpful, great room for a great price. Breakfast was also quite good!

Stayed in June 2025

The hotel was excellent in all categories. The location in city center was enhanced by the great views. All the guest rooms are on high floors above the lobby on the 40th floor. The staff was friendly, professional and quick to respond to all needs. When my laptop wouldn't connect to the hotel's wireless, a member of the IT staff arrived within minutes to work on my computer in person and fix the problem.

Stayed in June 2025

Nothing

Loc

Stayed in May 2025

nothing

all

Stayed in May 2025

Love everything

Beautiful modern hotel, good location, only 10 minutes walk to Suria shoping centre and Petronas Twins. Amazing view from the room windows. Cleaning team cleaned room every day, good quality towels and bed linen. Also, a big size swimming pool with nice and calm atmosphere. I'm definitely coming back soon.

Stayed in May 2025

I got a complimentary upgrade and its was amazing, thank you to the staff who checked me in

Stayed in May 2025

More variety in breakfast buffet.

Aesthetically pleasing, rooms were on he high floor, offers good views of the city. A few mins walk to 2 train stations.

Stayed in May 2025

Disabled rooms can be requested when booking, but it is never confirmed. They will always say its subject to availability during check in. I would prefer it if they can confirm it is available when booking.

We specifically needed a room with disability support (grab bar in bathroom, walk in showers) and wheel chair accessible rooms. And the studio room had it. Depending if the disabled person require the bidet to be on the left or the right side, would depend on the room layout. The room we got had the bidet on the left, which was just perfect, bcoz my family member disability was his right hand. You might need to request to change room with an opposite layout should you need the bidet to be on the other side of the toilet. Bathroom had ample space to wheel in wheelchair. Bathroom door was wide enough for wheelchair to go through. The only comment is that the small bump on the floor at bathroom doorway, was a little inconvenient. We would have preferred if it was ramped instead. The bathroom tiles can be slippery when wet. For a normal person this may not be much of an issue, but it should be looked into if it was to be suitable for handicap /those with disability (eg. using cane). Overall we would definitely stay here again for the disabled friendly facilities.

Stayed in April 2025

Nothing

The views and the reception on floor 40. Staff very polite.

Stayed in April 2025

Location - central to mrt/lrt but still not walkable distance to places like Pavillion

Clean, spacious, friendly staff, great facility

Stayed in April 2025

The lobby and breakfast being on the 40th floor! The room and bathroom very clean. KLCC was only a 10 minute walk. During brunch hours there are lots of food stalls parked on the street in front of the hotel, plenty of food and drinks available.

Stayed in April 2025

Maybe a mirror in the living area would be great to have. And pity it didn't have a spa (jaccuzi)to use. One negative comment is the pans that they make eggs in, are burnt as they sit empty on fire and you will find some burnt pieces in your egg when you order sometimes.

Spacious room, nice view from our room. Clean hotel/room. Breakfast had enough variety and was good. Staff were friendly 10 mins walk to twin towers roughly. Room had 2 double bed and it was only 2 of us , so plenty of space for us to roll around😁

Stayed in April 2025

Nothing

Everything Best hotel I’ve stayed at in a long time staff fantastic Breakfast is a must

Stayed in April 2025

Nothing . Everything was amazing. It would have been really nice if the room had a balcony. This is preferred but not required. This will not prevent me from booking another stay in Element KL.

Check-in and Check out : very quick and smooth. Staff very friendly and professional. Room : spacious , clean , well designed. Location : absolutely the best , close to everything without being in the congestion if the touristic areas Wi-fi : works perfectly fine everywhere you go Housekeeping : on time , quick and efficient. Couldn't have asked for a better service Restaurant : We used it only for breakfast . It offers an outstanding view , highly professional services with a good variety of food from various cuisines ( Asian , Indian , western options) The elevators ( 4 elevators) were always available and didn't have to queue or wait for long time.

Stayed in April 2025

Excellent breakfast provided from a huge selection. Staff extremely courteous and helpful. Located conveniently to transport services.

Stayed in April 2025