Reviews of Element Kuala Lumpur 4 stars
Ilham Tower, Jalan Binjai, 50450 Kuala Lumpur, Malaysia
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewBig comfortable rooms, lovely bathrooms, great city views. Pool was brilliant, with amazing views. Lovely buffet breakfast, lots of options. You can store luggage for the day and use the pool and shower, which was perfect for us with a late flight.
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe room was massive. The breakfast was amazing. The pool was warm and nice. The staff was so nice and welcoming. I really enjoyed my stay. It was walking distance from the petronas. Even if you don't want to walk because of the heat you can always book a Grab.
The mattress: they changed for us to be harder but it wasn't hard enough for us. We ended up buying a massage gun.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in July 2025
Verified reviewReviewed: 31 August 2025 · Stayed in June 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewExcellent breakfast. Comfortable room. Friendly and helpful staff. Little shop next door.
1. The water filter in the room did not provide cold water ad there were no bottles to put it into then put in fridge to cool it. 2. Having to go to Level 40 to make your own (decent) coffee
Thank you for your kind words about our breakfast, comfortable rooms, and friendly staff. We’re glad you appreciated the convenience of the nearby shop as well. We also appreciate your feedback regarding the water filter and coffee facilities. We understand that having chilled water and easier access to coffee in the room would enhance your stay, and we’ll certainly take this into consideration as we look to improve our guest experience. We hope to welcome you back soon for an even better stay.
Thank you for your kind words about our breakfast, comfortable rooms, and friendly staff. We’re glad you appreciated the convenience of the nearby shop as well. We also appreciate your feedback regarding the water filter and coffee facilit… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewBreakfast is great. The food, the service and the view when having breakfast are all good.
None
Thank you for your lovely comments! We're thrilled to hear you enjoyed the breakfast, the food, service, and the view all make for a special start to the day. We look forward to welcoming you back soon!
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewGood location, large room, very comfortable
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewroom and toilet was big, clean and well designed.
some channels on TV were not working. shows a different name but linked to Malaysian TV1
Thank you for taking the time to share your feedback. We’re delighted to hear that you found the room and bathroom spacious, clean, and well designed. Your comfort is our priority, and it’s great to know we met your expectations in that regard. We appreciate you highlighting the issue with the TV channels. We apologize for the inconvenience and have informed our technical team to investigate and resolve the mismatch as soon as possible. Your comments help us improve, and we hope to welcome you back for an even better experience in the future.
Thank you for taking the time to share your feedback. We’re delighted to hear that you found the room and bathroom spacious, clean, and well designed. Your comfort is our priority, and it’s great to know we met your expectations in that reg… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe location was great. Close to everything. The room was good sized with a comfy bed and great views.
The staff is cold and downright rude, especially the sour faced dude at the reception who seems mad that someone was checking in. And his answers to my request were so rude that I ended up asking for help from the other lady at the reception. There isn't any warmth. The only smiles I got from the staff was one guy at the lobby, the security guards at the front entrance and the lady at the reception. The service itself is bad as well. There's no welcome drink or such. It's self service, as I was rudely told and gestured at a table far away. Even the smallest b&b I've stayed in different countries has always had welcome drinks as most people come by long flights or drives.I also had to go without tissues in my room for 2 days until I left a note for room service asking for it.
Thank you for taking the time to share your experience with us. We're glad to hear you appreciated our central location, the comfortable room, and the beautiful views. It’s also great to know that some of our team members, including our security staff and one of our receptionists, left a positive impression. However, we’re truly sorry to hear that the service you received from other members of our team did not meet your expectations. Please accept our sincere apologies for the behavior you encountered at the front desk. This is certainly not the level of hospitality we aim to provide. Your comments have been shared with our management team for immediate review and follow-up to ensure improvements are made in our service standards and staff training. We also regret the inconvenience regarding the welcome drink and missing tissues in your room. Your feedback highlights areas we can and must do better, and we appreciate you bringing them to our attention. We hope to have the opportunity to welcome you again and offer a much-improved experience in the future.
Thank you for taking the time to share your experience with us. We're glad to hear you appreciated our central location, the comfortable room, and the beautiful views. It’s also great to know that some of our team members, including our… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewHousekeeping did not clean room
Thank you for your feedback, and we sincerely apologize that your room was not serviced as expected. It’s possible that the "Do Not Disturb" sign may have been activated accidentally, which would have prevented our housekeeping team from entering. We completely understand how frustrating this can be, and we’re truly sorry for the inconvenience. Please don’t hesitate to contact our front desk if this happens again during your stay—we’ll be happy to arrange a room refresh at your convenience. We appreciate your understanding and hope to have the opportunity to better serve you on your next visit.
Thank you for your feedback, and we sincerely apologize that your room was not serviced as expected. It’s possible that the "Do Not Disturb" sign may have been activated accidentally, which would have prevented our housekeeping t… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewWithin walking distance to twin towers.
Despite of our request for early check in, we were kept waited after promised check in time of 3 p.m. with fake excuse that since the unit is big therefore it is taking time by our housekeeping time. Later on upon my followup they revealed that their maintenance team is fixing a broken sliding door of bathroom. We had no option but to check in while their team was still busy in fixing the door. The team was there for more almost 45 minutes after we checked in. They fixed the door but no one bothered to clean the door. There were finger prints on the furniture , dust under the sofas, wiered smell in cupboards. I mentioned all these issues to reception staff while I was checking out. As mentioned in other reviews, beds are extra soft. It took me a night to get used to of it. Breakfast was almost same all the three days and the spread was also not generous. Overall, the place do not meet my expectation. It is not a good value for money.
Thank you for your feedback. We apologize for the delayed check-in and the condition of your room upon arrival. We regret the inconvenience caused by the ongoing maintenance and housekeeping issues, and we’ve shared your comments with our teams to improve. We also appreciate your notes on the bed comfort and breakfast variety. Your input is valuable, and we hope to have the chance to better serve you in the future.
Thank you for your feedback. We apologize for the delayed check-in and the condition of your room upon arrival. We regret the inconvenience caused by the ongoing maintenance and housekeeping issues, and we’ve shared your comments with our t… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewProximity to KLCC Suria mall, money exchange just next to Intercontinental hotel and convenience store on the ground floor.
This was our second stay in Element Hotel during our recent trip. The hotel lobby is located on 40th floor, however there should be a dedicated staff assigned all the time to take your luggage. Although there is a hotel desk on ground floor, but at both instances, we took our luggage by ourselves from ground floor to the lobby. We had multiple issues with assigned room during our first stay from 19th till 22nd July. We highlighted the same while checking out and requested not to assign us the same room which was 4607. This time, they assigned us 4708. The receptionist told me that it is a city view 2-bedroom suite. However, sadly there was almost no view in one of the rooms. There was just a small piece of triangular window. I requested extra blanket for my son which was provided to us after calling thrice and it took them almost 2 hours to entertain our request. Calling housekeeping or reception is also an uphill task as they take ages to pick up the call. One of the provided telephone sets have 3 dial pad keys missing. TV lounge is better lit this time as compared to room no. 4607 which was quite dark in the dining area. For our great surprise, one of the washrooms do not have lock on the door. One won’t expect such sort of service from a pricy hotel.
Thank you for choosing to stay with us again and for your detailed feedback. We apologize for the inconveniences you experienced, including the luggage assistance, room view, delayed requests, and maintenance issues such as the missing washroom lock. Your comments about service response times and the telephone set have been noted and shared with our team for immediate improvement. We appreciate your honesty and hope to provide you with a much better experience on your next visit.
Thank you for choosing to stay with us again and for your detailed feedback. We apologize for the inconveniences you experienced, including the luggage assistance, room view, delayed requests, and maintenance issues such as the missing wash… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewGood location for work
No hot water dispute having asked for this to be corrected
Thank you for your feedback. We’re glad you found our location convenient for work. We apologize for the issue with the hot water and regret that it wasn’t resolved during your stay. We appreciate you bringing this to our attention and will work to fix it promptly. We hope to welcome you back soon.
Thank you for your feedback. We’re glad you found our location convenient for work. We apologize for the issue with the hot water and regret that it wasn’t resolved during your stay. We appreciate you bringing this to our attention and will… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in June 2025
Verified reviewAll perfect
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewHouse keeping they are not full fill all bathroom and room requirement re fill
Dear Kamran Mansoor, Thank you for your feedback. We’re glad you chose to stay with us and appreciate you bringing the housekeeping issue to our attention. We apologize for the oversight in not fully replenishing the bathroom and room amenities during your stay. This is not up to our usual standards, and we will share your comments with our housekeeping team to ensure better attention to detail moving forward. We hope to have the opportunity to welcome you again and provide a more seamless experience.
Dear Kamran Mansoor, Thank you for your feedback. We’re glad you chose to stay with us and appreciate you bringing the housekeeping issue to our attention. We apologize for the oversight in not fully replenishing the bathroom and room ame… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewGood rooms and location.
We were a single family (10 people across 5 rooms) and had our rooms distributed across 4 different floors. We found this very difficult to navigate as we were travelling with a baby and our grandmother in a wheelchair even though we had informed details about our party in advance. One room had a bidet that was non functional
Dear Sana, Thank you for sharing your feedback. We’re pleased to hear you enjoyed our rooms and convenient location. However, we sincerely apologize for the inconvenience caused by the room allocations across multiple floors, especially given your family’s needs. We understand how challenging that must have been while traveling with a baby and a guest in a wheelchair, and we regret that we couldn’t accommodate your request despite being informed in advance. We also apologize for the non-functional bidet in one of the rooms. This has been reported to our maintenance team for immediate attention. Your comments are valuable to us, and we will work to ensure a better experience for you and all our guests in the future. We hope to have another opportunity to welcome you again under improved circumstances
Dear Sana, Thank you for sharing your feedback. We’re pleased to hear you enjoyed our rooms and convenient location. However, we sincerely apologize for the inconvenience caused by the room allocations across multiple floors, especially g… Show more
Reviewed: 16 July 2025 · Stayed in May 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewVery nice place to stay in KL
Wifi too slow and intermittent signal
Reviewed: 9 July 2025 · Stayed in June 2025
Verified review