Reviews of Four Points by Sheraton Kuala Lumpur, Chinatown 4 stars
No 2, Jalan Balai Polis, 50000 Kuala Lumpur, Malaysia

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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation and good facilities
Traffic around hotel. It’s a v busy city
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewExcellent position in Chinatown, spacious and clean room
nothing
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified review- Location near to Chinatown and Masjid Jamek surroundings. - Hotel and room is new and decent for the price
Bed is too soft. The lifts are pretty busy
Reviewed: 24 August 2025 · Stayed in June 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThank you for fulfilling my request for the view Merdeka 118. My birthday dream is now complete 😊
The toilet is a bit less clean. But its okay
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewGood location to the nearest attractions and LRT/MRT station.
No dinner served at the Quan Kitchen on weekdays.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewBreakfast was great and the staff were very friendly
The pool is 4ft throughout. They need more lifts as sometimes waiting 5 mins for one to arrive
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewMore 5 stars than 4 stars by Australian standards at least. Very comfortable. Great facilities. Amazing views from room and bar / pool.
Drinks are a bit pricey at bar
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewFantastic views, dual aspect room have great view of city/Petaling street and Medeka & Petronas Towers. Very helpful and courteous staff.
Shower not working properly in men’s pool room.
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewLocation
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLocation in Chinatown and close to train was good. Good view from room
No breakfast before i had to leave hotel (6.30 am). Nothing in room minibar re drinks or food
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewGreat suite on the top floor, comfy and cool. Superb shower and great views. Breakfast was excellent and the pool was a welcome place to cool off after the gym
Could use a nespresso machine or similar in the room at the price charged
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewExcellent location
The F&B standard has deteriorated. Breakfast was disappointing
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewWe wanted to be in China town. Perfect!
The location!