Reviews of Golden Palm Tree Sepang 5 stars
Sepang Goldcoast, No. 67 Jalan Pantai Bagan Lalang, Kg. Bagan Lalang,, 43950 Sepang, Malaysia
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Reviewed: 6 September 2025 · Stayed in September 2025
Verified reviewReviewed: 6 September 2025 · Stayed in September 2025
Verified reviewReviewed: 6 September 2025 · Stayed in September 2025
Verified reviewIt’s relaxing and an easy getaway from KL city. We like that the superior room is quite private and it’s breezy 24/7.
We were not aware of the refurbishments happening at the main lobby. So this felt a bit disruptive. And the parking fee is quite high (RM25). Room service also took a long time. We ordered a bucket of ice but took more than hour that we had to cancel.
Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewI love the view and staff are friendly
Breakfast for kids make it free.Most 5 star hotel provided free breakfast for kids
Dear Asri, Thank you for your kind feedback! We’re delighted to hear that you enjoyed the view and found our staff friendly — it means a lot to us. We also appreciate your suggestion regarding breakfast for children. Your input is valuable, and we will certainly take it into consideration as we review our offerings. We strive to align with guest expectations and continuously improve our services. We hope to have the pleasure of welcoming you and your family again soon. Warm regards, Nazarul Hisham Jani Night Manager
Dear Asri, Thank you for your kind feedback! We’re delighted to hear that you enjoyed the view and found our staff friendly — it means a lot to us. We also appreciate your suggestion regarding breakfast for children. Your input is valuabl… Show more
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewThe perfect and beautiful location
Not much to do outside the hotel
Dear Marco, Thank you for your feedback and kind words about our location — we're delighted to hear you enjoyed it! We understand your comment about there not being much to do outside the hotel. While the surrounding area may be quieter, we’re always happy to recommend nearby attractions or activities to enhance our guests’ experience. Please don’t hesitate to reach out to our team during your next visit — we’d love to help you explore more of what the area has to offer. We hope to welcome you back again soon! Warm regards, Nazarul Hisham Jani Night Manager
Dear Marco, Thank you for your feedback and kind words about our location — we're delighted to hear you enjoyed it! We understand your comment about there not being much to do outside the hotel. While the surrounding area may be quiet… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLots of potential. Nice pool and big room
The lobby was under construction and the temporary lobby gives a terrible impression upon arrival. No hot water in the shower and many phone calls and an hour later after waiting for the maintenance team we had to change our room. What a shame
Dear Nastaran, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the pool and the spacious room, and we truly appreciate your recognition of the property's potential. That said, we sincerely apologize for the inconvenience you faced during your stay — particularly with the temporary lobby setup and the issue with the hot water. We understand how frustrating it must have been to wait for a resolution, only to have to change rooms. This is certainly not the experience we aim to provide, and we regret the negative first impression it caused. Your comments have been shared with our team for immediate review, and we are actively working to improve communication, responsiveness, and guest comfort during the ongoing upgrades. Thank you once again for your honest feedback. We hope you’ll consider giving us another chance in the future to provide you with a much smoother and more enjoyable stay. Warm regards, Nazarul Hisham Jani Night Manager
Dear Nastaran, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the pool and the spacious room, and we truly appreciate your recognition of the property's potential. That said, we sincerely apologi… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe standard room offers serenity and privacy. Big and clean room, comfortable extra large King bed with its private patio with outdoor furniture to catch the sunset. A nice touch to have a day bed in the room for lounging. As we have the upstairs room we got super high ceiling with fan in addition to air conditioner. The breakfast spread was an extensive mix of East and West. Staff is friendly and efficient. A bonus there were no insects in the room.
The main reception area where the function rooms are extremely noisy. Thankfully the rooms are far away.
Dear Alisa, Thank you for sharing such a detailed review of your stay with us. We’re delighted to hear that you enjoyed the serenity of your room, the comfort of the king bed, and the thoughtful touches like the private patio and day bed. It’s also wonderful to know that you appreciated the high ceilings, our extensive breakfast spread, and the friendliness of our team. We truly value your feedback regarding the noise at the main reception area. Please rest assured that we will look into ways to improve the ambience there while still ensuring a lively atmosphere for our events. We’re so pleased you had a relaxing and memorable experience, and we look forward to welcoming you back for another serene getaway. Warm regards, Nazarul Hisham Jani Night Manager
Dear Alisa, Thank you for sharing such a detailed review of your stay with us. We’re delighted to hear that you enjoyed the serenity of your room, the comfort of the king bed, and the thoughtful touches like the private patio and day bed. … Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewall i like
Dear Nur Farah Safiyah, Thank you for your kind words! We’re so glad to know that you enjoyed your stay and liked everything about it. Your satisfaction means a lot to us, and we look forward to welcoming you again for another wonderful experience. Warm regards, Nazarul HIsham Jani Night Manager
Dear Nur Farah Safiyah, Thank you for your kind words! We’re so glad to know that you enjoyed your stay and liked everything about it. Your satisfaction means a lot to us, and we look forward to welcoming you again for another wonderful ex… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewFabulous location if you’re wanting to relax and enjoy resort atmosphere
A little out of the way as no places to walk to close by for reliable food.
Dear Susan, Thank you for choosing to stay with us based on your friend’s recommendation. We’re delighted to know that you thoroughly enjoyed your stay and found our location fabulous for relaxation and resort-style comfort. We do acknowledge your comment regarding nearby food options, and we’ll continue working to improve convenience for our guests. We truly appreciate your feedback and look forward to welcoming you again for another relaxing getaway. Warm regards, Nazarul HIsham Jani Night Manager
Dear Susan, Thank you for choosing to stay with us based on your friend’s recommendation. We’re delighted to know that you thoroughly enjoyed your stay and found our location fabulous for relaxation and resort-style comfort. We do acknowle… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe room. Very convenient and comfortable. I can enjoy watching sunset. My room number 047.
Everything.
Dear Farah Wahida Abdullah, Thank you so much for your wonderful review. We are delighted to hear that you had a pleasant and comfortable stay with us. It’s great to know you enjoyed the convenience of your room and especially the beautiful sunset views from Room 047. We truly appreciate your kind words and look forward to welcoming you back for another memorable stay. Warm regards, Nazarul Hisham Jani Night Manager
Dear Farah Wahida Abdullah, Thank you so much for your wonderful review. We are delighted to hear that you had a pleasant and comfortable stay with us. It’s great to know you enjoyed the convenience of your room and especially the beautifu… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe place was nice
Air cond not cold enough
Dear Thena, Thank you for sharing your feedback with us. We’re glad to know you found our place nice, but we’re sorry to hear about the air conditioning not being cool enough during your stay. Your comment has been shared with our maintenance team for immediate attention, as we want all our guests to enjoy a comfortable experience. We appreciate your input and hope to welcome you back for an even better stay next time. Warm regards, Nazarul Hisham Jani Night Manager
Dear Thena, Thank you for sharing your feedback with us. We’re glad to know you found our place nice, but we’re sorry to hear about the air conditioning not being cool enough during your stay. Your comment has been shared with our maintena… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe ambience.. so relax.
It's hard to find food in that area during the daytime
Dear Dasyarini Saridah, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the relaxing ambience of our resort – it’s wonderful to know that it provided you with a peaceful escape. We appreciate your comment regarding food availability in the surrounding area during the daytime. Your feedback is valuable, and we will continue working on enhancing our in-house dining options and guest convenience. We truly look forward to welcoming you back for another restful and enjoyable stay. Warm regards, Nazarul Hisham Jani Night Manager
Dear Dasyarini Saridah, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the relaxing ambience of our resort – it’s wonderful to know that it provided you with a peaceful escape. We appreciate… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewClose to KLIA, large breakfast, comfortable bed.
Property under some renovation. The check in procedure not so smooth. The place is large and not as romantic as portrayed. Room was not as clean as one would hope. Big TV in front of the window. Aircon blowing directly over the bed and no way to control it. Cracked tiles in shower. Room design was not special. The buggy system is not convenient or comfortable. Walking is not so pleasant either. Lots of tour groups. Grey ocean water. Free parking is not close.
Dear B, We’re glad to hear that our location near KLIA, hearty breakfast, and comfortable bed suited your stay. We regret, however, that several aspects did not meet your expectations, including the check-in process, room condition, and transportation system. Please accept our apologies for these shortcomings. Renovations are underway to enhance our rooms and guest facilities, and your feedback highlights exactly where we need to focus. We thank you for sharing your experience, and we hope to welcome you back to a refreshed and improved stay in the future. Warm regards, Winda Supail Sodomon Front Office Manager Golden Palm Tree Malaysia
Dear B, We’re glad to hear that our location near KLIA, hearty breakfast, and comfortable bed suited your stay. We regret, however, that several aspects did not meet your expectations, including the check-in process, room condition, and tr… Show more