Reviews of Grand Swiss-Belhotel Melaka 4 stars
146 Jalan Hang Tuah, 75300 Melaka, Malaysia
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe location and the room size quite big
The breakfast and the carpet is quite dirty.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewNothing
All... The toilet was clogged TV had nothing good to watch No place to eat outside. Need to drive out Breakfast was average Bedsheet had stains Totally not worth the money I paid for the stay. It feels like staying in a 3 star rather than 5
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewThe room is very comfortable and nice
Bellboy didnt help at all doesnt feel that we are welcome . First impression is important for hotel
Reviewed: 20 August 2025 · Stayed in June 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewI recently had the pleasure of staying at this hotel, and I must say, it exceeded my expectations in several ways. The room was nice and comfortable, providing a perfect retreat after a long day. The bed was incredibly cozy, ensuring a good night's sleep. I love the bathroom as well. The food was another highlight. There was a fantastic variety of options available and everything I tried was delicious. Whether it was breakfast or lunch, the culinary offerings truly impressed me. Additionally, I appreciated the free parking..which made it easy to come and go without worrying about extra costs or finding a spot nearby. The location of the hotel was excellent. It was conveniently situated near popular attractions, making it easy to explore the area. Overall, I highly recommend this hotel to anyone looking for a wonderful stay. The combination of comfortable accommodations, great food, free parking and a prime location makes it a top choice!
Dear Asilah, Thank you so much for your wonderful review! We are thrilled to hear that your stay exceeded your expectations and that you found comfort in our rooms, enjoyed our culinary offerings, and appreciated the convenience of our free parking and prime location. It's especially rewarding to know that the little details from a cozy bed to a well-designed bathroom helped make your stay memorable. Your kind recommendation means a lot to us and motivates our team to keep delivering great experiences. We truly hope to welcome you back again soon for another fantastic stay. Warm regards, Grand Swiss-Belhotel Melaka
Dear Asilah, Thank you so much for your wonderful review! We are thrilled to hear that your stay exceeded your expectations and that you found comfort in our rooms, enjoyed our culinary offerings, and appreciated the convenience of our fre… Show more
Reviewed: 8 August 2025 · Stayed in June 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewSpacious room,,accomodating front desk personel,the design of the hotel quiet nice
Far from attractions, if u go to city center must take grab , if you are driving better, or must have shuttle to bring to the center
Dear Abdul Muhet, Thank you for taking the time to share your feedback. We're glad to hear you appreciated the spacious room, our accommodating front desk team, and the design of the hotel. We understand your concerns regarding the distance from the city center. While our location offers a peaceful stay, we recognize the convenience of easier access to nearby attractions. Your suggestion about providing shuttle service is valuable, and we will certainly take it into consideration as we continue to improve our guest experience. We hope to have the opportunity to welcome you again in the future. Grand Swiss-Belhotel Melaka
Dear Abdul Muhet, Thank you for taking the time to share your feedback. We're glad to hear you appreciated the spacious room, our accommodating front desk team, and the design of the hotel. We understand your concerns regarding the di… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewStrategic location, not too far from Bandar Hilir and not at terrible traffic area. Spacious room and toilet. Supportive and polite front office staffs.
Does not reflect the value for money. Paying extra for room upgrade with breakfast included but was very disappointed. Found 2 cockroaches in toilet, urine stain on toilet bowl cover, birds feather are all across the room, need to call for house keeping right after checked in. Stained bed sheet and pillow sheet which does not really portray a good hygiene level. Very disappointed with the breakfast as not much options were there compared to previous years that we came during Avillion time. The staffs are not well attentive to clean the table after the guest left the table and i have to call the staff to clean a table since we didnt find any empty table. Breakfast was not immediately refilled once emptied on shelves. Poor choices of menu to display during breakfast buffet. Definitely can improve better.
Dear Nur, Thank you for your valuable feedback. We are pleased to know you appreciated our location, room size, and front office staff. We sincerely apologize for the cleanliness and service issues you encountered. This does not reflect our usual standards, and your concerns have been shared with the relevant teams for immediate improvement. We appreciate your continued support and hope to have the opportunity to serve you better in the future. Grand Swiss-Belhotel Melaka
Dear Nur, Thank you for your valuable feedback. We are pleased to know you appreciated our location, room size, and front office staff. We sincerely apologize for the cleanliness and service issues you encountered. This does not reflect o… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewThe lobby interior is beautiful, the location is strategic, the pool area is nice, breakfast is great (who would say no to nasi lemak sambal paru - free flow), the parking rate is considerably cheap (Rm 3 per day) and the elevator to rooms level is fast.
1. The airconditioner is too slow to cool down the room temp. I check in around 2:45 pm and left the room at 5 pm before return back at 10:30 pm. For the eight hours after the air cond switched on, the room’s temp reduce from 28-26.5 degree C. Need to call maintenance to solve the issue. 2. When I swim in the pool, I found 2 pieces of tiles at the bottom of the pool. One in perfect square size and the other is broken tile. 3. No lock and clothes hanger in changing room near the swimming pool.
Dear Muhammad, Thank you for sharing your experience. We’re glad to hear you enjoyed the breakfast, lobby design, strategic location, pool area, and other facilities. We're especially pleased the breakfast made a positive impression. We regret the issues you encountered with the air conditioning, pool maintenance, and changing room facilities. Your feedback has been shared with our engineering and housekeeping teams for immediate attention and improvement. We appreciate your valuable input and hope to welcome you again with an enhanced experience. Grand Swiss-Belhotel Melaka
Dear Muhammad, Thank you for sharing your experience. We’re glad to hear you enjoyed the breakfast, lobby design, strategic location, pool area, and other facilities. We're especially pleased the breakfast made a positive impression. … Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewOld furniture with damage cabinet door. Training hall not well maintain.
Dear Mohd Razman, Thank you for taking the time to share your feedback. We sincerely apologize for the condition of the furniture and the maintenance issues in the training hall. Please be assured that we take your comments seriously and will address these matters with our team to ensure improvements are made. We appreciate your input, as it helps us enhance the experience for all our guests. We hope to have the opportunity to serve you better in the future. Grand Swiss-Belhotel Melaka
Dear Mohd Razman, Thank you for taking the time to share your feedback. We sincerely apologize for the condition of the furniture and the maintenance issues in the training hall. Please be assured that we take your comments seriously and w… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in May 2025
Verified review