Reviews of Hatten Hotel Melaka 5 stars
Hatten Square, Jalan Merdeka, Bandar Hilir,, 75000 Melaka, Malaysia
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewBreakfast was good with many variety
All is good!
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewRoom is just good, which separating rest and sleeping area. Convenience location to nearby interest
like any other hotel, the need to test run all the switches, hahaha
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewBreakfast is ok but place is too crowded. We have to wait in the que for some time. Location is great. Rooms are good but old
location
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified revieweasy to find food city centre
have to validate carpark t n gp each time exit the car park
Dear Azmi, Thank you for your kind feedback and for rating us highly in many aspects of your stay. Regarding the parking, kindly note that the fees are set by the car park operator. However, we have arranged a special fixed daily rate of RM5 for our guests. To enjoy this rate, you will need to validate your card at the Front Desk before exiting the car park. We truly appreciate your understanding and look forward to welcoming you back again. Warm regards, VC, Marcom Dept.
Dear Azmi, Thank you for your kind feedback and for rating us highly in many aspects of your stay. Regarding the parking, kindly note that the fees are set by the car park operator. However, we have arranged a special fixed daily rate of … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe room was comfortable. However, the air-conditioning felt too cold even with the thermostat set at 27°C. The coffee at breakfast was below standard, and milk often ran out by around 9:30 a.m. Standing at the egg-cooking counter left our hair and clothes with an oily smell, and the fruits should be better covered for freshness. On the positive side, the location is excellent. I must also congratulate your front entrance staff—they are always cheerful and very helpful. Well done!
See above
Dear MichaelKhong, Thank you for sharing your feedback with us. We are glad to hear that you found our location convenient and our front entrance staff cheerful and helpful. We will be sure to pass on your kind words to the team. We have also noted your comments regarding the air-conditioning, breakfast quality, and food presentation. Your observations are valuable, and we will be working with our culinary and engineering teams to address these areas for improvement. We truly appreciate your balanced review and look forward to welcoming you back for an even better experience in the future. Warm regards, VC, Marcom Dept.
Dear MichaelKhong, Thank you for sharing your feedback with us. We are glad to hear that you found our location convenient and our front entrance staff cheerful and helpful. We will be sure to pass on your kind words to the team. We have … Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewgoood
middle og the town
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC,Marcom Dept
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, V… Show more
Reviewed: 25 August 2025 · Stayed in June 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewLocation - Excellent Room - Excellent (Aircond is cool enough) Breakfast - Medium (not my expectation on 4-star Hotel) Service - Good
Breakfast (a bit out of my expectations)
Dear Kean Lee, Thank you for your wonderful review and for making us your first choice in Melaka. We are delighted to know that you enjoyed the comfort of your room, the cooling air-conditioning, and the excellent location. We have also taken note of your feedback regarding breakfast and will share this with our culinary team for improvement. We truly look forward to welcoming you back for another pleasant stay. Warm regards, VC, Marcom Dept.
Dear Kean Lee, Thank you for your wonderful review and for making us your first choice in Melaka. We are delighted to know that you enjoyed the comfort of your room, the cooling air-conditioning, and the excellent location. We have also ta… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation
Catering staff not providing proper and sufficient services to guests. Cups in rooms not cleaned - stains in the cups not cleaned properly; curtains in bad condition; corners and edges in rooms were not cleaned at all; though rain and hand shower provided, could only use rain shower. Overall lack of proper and sufficient housekeeping, maintenance and upkeep.
Dear Ian, Thank you for sharing your feedback. We sincerely apologise for the shortcomings you experienced, particularly with housekeeping and maintenance. Please be assured that immediate corrective measures have been taken. Our Housekeeping team has carried out a thorough spring cleaning, and our Engineering team has attended to the shower and room facilities. We value your comments as they help us improve, and we hope to welcome you back for a better stay experience. Warm regards, VC, Marcom Dept.
Dear Ian, Thank you for sharing your feedback. We sincerely apologise for the shortcomings you experienced, particularly with housekeeping and maintenance. Please be assured that immediate corrective measures have been taken. Our Housekeep… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewConveniently connected to the mall and the rooms are spacious
Dear Valued Guest, Thank you for your review. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon. Regards, VC-Marcom Dept
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in June 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewLocation is great, hotel feels very grand from the foyer. Roof top bar is nice.
Rooms was tired and because everything was old didn’t feel properly clean. Pool has no sunbeds or shade so you can’t lie outside.
Dear Rachel, Thank you for sharing your feedback with us. We are pleased to know that you appreciated our convenient location, the grand atmosphere of our foyer, and the rooftop bar. We have taken note of your comments regarding the room and pool facilities. Please be assured that our housekeeping team has since carried out a thorough spring cleaning of the room to enhance cleanliness and comfort. We also acknowledge your point about the pool area, and we will review ways to make this space more relaxing for our guests. We truly value your input as it helps us improve, and we look forward to the opportunity to welcome you back for a better stay in the future. Sincerely, VC, Marcom Dept.
Dear Rachel, Thank you for sharing your feedback with us. We are pleased to know that you appreciated our convenient location, the grand atmosphere of our foyer, and the rooftop bar. We have taken note of your comments regarding the room … Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe hotel location was very convenient. Next to many shopping areas. Walking distance to many places of interest. Many eating places to choose from. Also the bus we took stops next to the hotel.
Dear Valued Guest, We are glad you liked the conveniences of the hotel being centrally located and just opposite shopping malls. Do visit us again soon. Regards, VC,Marcom Dept
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewBreakfast was good, good spread. Jnr suite was great comfortable.
Nil
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC,Marcom Dept
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, V… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe location of the hotel was good as there were plenty of food options in nearby malls. It was also a short distance to attractions like Dutch Square and Jonker Walk by private-hired cars.
The room was dated with considerable wear-and-tear. The corridor to the rooms was poorly lit. The housekeeping service was also poor as towels were lacking, and the toilet was left uncleaned despite requesting for housekeeping. The TV reception was poor with buzzing sound. When it rained, pelting sounds could be heard from the windows as they were not well insulated. The breakfast spread was okay, but many cups and plates had stains on them. The staff looked overwhelmed with many plates left uncleared on tables.
Dear Valued Guest, Thank you for sharing your detailed feedback with us. We sincerely regret to hear about the challenges you encountered during your stay, particularly with the room condition, housekeeping service, and overall cleanliness. Please accept our apologies for the shortcomings that affected your experience. Your comments have been shared with our housekeeping and maintenance teams for immediate follow-up, and we will also review our service flow to better support our staff during peak hours. Feedback like yours is invaluable in helping us improve and deliver the quality stay our guests expect and deserve. We truly appreciate your acknowledgment of our convenient location and breakfast selection. We hope to have the opportunity to welcome you back and provide you with a much-improved stay in the future. Sincerely, VC, Marcom Dept.
Dear Valued Guest, Thank you for sharing your detailed feedback with us. We sincerely regret to hear about the challenges you encountered during your stay, particularly with the room condition, housekeeping service, and overall cleanliness… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified review