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Reviews of Heeren By The River 3 stars

Lorong Hang Jebat 7&9, 75200 Melaka, Malaysia

#169 of 224 hotels in Melaka

Guests' Choice

Review score

Based on 151 hotel reviews

6.2

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.6

  • Location

    8.8

  • Facilities

    6.3

  • Staff

    7.2

  • Value for money

    6.8

  • Free WiFi

    5.0

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Showing 1 – 25

  • Reviewed: 28 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Triple Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    No elevator. Steep stairs to get to your room. No fridge and microwave. Just a kettle . Checking in was a bit of a headache with misunderstanding due to language. The AC in my top floor room was not in working order but was fixed quickly enough.

    The balcony facing Jonker Street and Melaka River. Location of this hotel is spot on to explore Jonker Street Night Market.

    Stayed in August 2025

  • Reviewed: 13 August 2025

    7.0
    Kindly do some parking slots
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Location and don't have parking spaces

    The environment and staff very friendly

    Stayed in August 2025

  • Reviewed: 16 July 2025

    5.0
    Passable
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Messy hotel

    Warm staff

    Stayed in July 2025

  • Reviewed: 16 June 2025

    6.0
    Pleasant
    • With a pet
    • Leisure trip
    • Family with young children
    • Budget Double Room
    • Stayed 1 night

    Room is a slightly old.

    Location is excellent. Inside Jonker Street.

    Stayed in June 2025

  • Reviewed: 28 May 2025

    6.0
    Convenient for Bagpackers
    • Leisure trip
    • Solo traveller
    • Budget Double Room
    • Stayed 2 nights
    • Submitted via mobile

    - there’s no daily housekeeping and replenishing of water bottles in the rooms. (We saw another hotel nearby having a water dispenser at their lobby), plus the stairs are very steep, hence it took a while to bring down the heavy luggage. - There’s no lift , so you have elderly in your trips. Pls consider booking other hotels if you require lift access and more suited for bagpackers - The room 207 has plenty of mosquitoes, so need to be cleaned regularly and thoroughly between booking. The coffee cups weren’t cleaned properly when we entered the room - do consider to bring in your own toiletries and hot drinks sachets, and own mugs if you need to take the hotel for a night here. - there’s no parking in front of the hotel, as it is located on a busy street, so will need to be ready if you happen to call your grab driver.

    - towels, toothbrushes, shampoo were provided - Kettle and Hairdryer were provided - Located off the main jonker street and near to the Hard Rock Cafe - There’s a nearby Chendol kiosk worth to buy from - Shopping Malls (Makota Parade & Aeon Bandar Raya) are within 15 minutes

    Stayed in May 2025

  • Reviewed: 27 March 2025

    7.0
    Best location near Jonker Street.
    • Leisure trip
    • Family with young children
    • Budget Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No lift.

    Although not posh the room was clean and spacious. Everything worked. The lady manager was fantastic, super helpful and went out of her way for us.

    Stayed in March 2025

  • Reviewed: 2 November 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Good position, comfy bed, value for money helpful staff

    Stayed in November 2024

  • Reviewed: 5 October 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    So noisy and at the first night no water supply but overall was convinient

    Strategic location for tourists.

    Stayed in September 2024

  • Reviewed: 23 September 2024

    6.0
    The hotel needs to improve seriously on their facilities and management. I would not return to this hotel in my next vis
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The negative sides of the hotel are: (1) Just a basic hotel, the bed really not comfortable, the pillow also hard, the bed have a sound not balance. 2) the hotel is converted from shop lot. 3) the wifi is free, but it is not working the hotel requested government tax at RM 8 upon check in?😲 I am doubt as I have already make the full payment online Hence, Difficult to get Halal Food you must walk to pasar malam to get the halal food, or you must walk to dataran pahlawan to get the restaurant The problem are If you bring your old parents this hotel are not suitable for them because that no lift provided. In this hotel. The room Price is a bit expensive, breakfast not included. If you check in 3 day housekeeping did not change the tower. If you’re Muslim please bring your own prayer-mate Because they didn’t provide ( not Muslim friendly)

    The location of the hotel is very strategic at the city centre. It is only about 800 m away from the Stadthuy (A Famosa), and is about 500 m away from the famous Jonker Street. The Melaka River is just behind the hotel and it is accessible from the hotel.

    Stayed in September 2024

  • Reviewed: 28 July 2024

    6.0
    Pleasant
    • Leisure trip
    • People with friends
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    Didn't upkeep the rooms

    Good location

    Stayed in July 2024

  • Reviewed: 29 June 2024

    7.0
    Good cheap hotel- good value for what you pay
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    Decent hotel for the price - fantastic location

    Stayed in June 2024

  • Reviewed: 12 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Budget Double Room
    • Stayed 1 night

    The building does not have a lift and the steps are high, so if your knees are not so good, do request for rooms on the lower floor. The water pump was incredibly loud during our stay, so every time someone flushes the toilet or turns on the tap, the water pump started. The owner said that it was being fixed, so do ask when you make your booking. Otherwise, have ear plugs on standby.

    The room was spacious and clean. The hotel location was just around the corner from Jonker and most of the main attractions which are really great. The air con was also cold enough especially in this current heatwave. They also very kindly keep our luggage past our checkout time.

    Stayed in April 2024

  • Reviewed: 20 February 2024

    7.0
    With family and stay only 1 day, good location with a lot of nice food surrounding,still acceptable.
    • Leisure trip
    • Family with young children
    • Triple Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Too dim, door’s lock at bathroom was broken, ventilation not good. No lift.

    The location. The bed was very big.

    Stayed in February 2024

  • Reviewed: 12 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    This location was great 👍

    Stayed in February 2024

  • Reviewed: 22 December 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Budget Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The place is not very clean and the room need more maintenance. The AC is very old and very loud, I couldn’t sleep for 2 nights due to the loud noise, tested during the night the noise was 68 hertz.

    Good location

    Stayed in November 2023

  • Reviewed: 26 November 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    The toilet

    The location is near to the jonker walk

    Stayed in November 2023

  • Reviewed: 17 November 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The mouldy smell of the room. Broken tv.

    Near to jonker street.

    Stayed in November 2023

  • Reviewed: 13 November 2023

    6.0
    it very good
    • Couple
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    nice

    Stayed in November 2023

  • Reviewed: 2 September 2023

    6.0
    It’s a waste without proper hotel management with such a great location
    • Leisure trip
    • Solo traveller
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    I got the last available room. Air-conditional not function. Owner said will get ppl come and fix later and gave me a stand fan. I returned 12am it’s still not fix and no one at reception by that time and I can’t do anything as it’s too late. Disappointed with the empty promised. Bedside lamp not functioning. Only have remote for tv box. TV need to go press the on off button behind the TV. Cleaning not very detail. Still have spider web and dust. Room smelling as humid and the room no window. I need to open the toilet door while sleeping cause no air con and the only small window in the toilet.

    Great location

    Stayed in September 2023

  • Reviewed: 6 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Family Room
    • Stayed 1 night

    the room we stay was near to a pub. the room insulation was so bad that we can feel the floor vibrating when the pub blast the music. the music and karoke from the pub last till 1am. :(

    near to jonker street

    Stayed in June 2023

  • Reviewed: 16 May 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    parking & water pressure low

    room very spacious & comfy (102)

    Stayed in May 2023

  • Reviewed: 25 April 2023

    5.0
    Much to improve.
    • Leisure trip
    • Family with young children
    • Triple Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Room wasn't clean. Toilet had stains all over. The toilet ceiling had a hole caused by water leakage from the top

    Location

    Stayed in April 2023

  • Reviewed: 24 February 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    good location

    Stayed in February 2023

  • Reviewed: 14 February 2023

    7.0
    Good!
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights

    1) The bathroom door lock was not working and was left with a piece of brick to 'lock' it (or rather to hold the door) from the inside (very manual, haha), 2) TV wasn't working and was told the technician was yet to attend to it, not an issue for us - wasn't there for the TV anyway 3) The room's location was too near to the adjacent bar downstairs, and was pretty loud till around 1-2 am, again, not really an issue for us - we were spent/tired from all the walking 4) And oh yes, the room is a floor up - you have to walk a flight of stairs and carry your bags/luggage - it was a bit of a challenge for me because I have knee issues - otherwise, it is just fine.

    The hotel's location is just EXCELLENT - you gotta give it that. A walking distance to all the major attractions. Room was spacious (for my family of 4) - could fit 6 actually. Comfort and overall cleanliness wise, was decent to good, and as expected for a 2 star hotel. Toilet works just fine. There were 2 standing fans - which was excellent.

    Stayed in February 2023

Showing 1 – 25

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