Reviews of Heeren Palm Suites 4 stars

The staff was friendly and helpful. The rooms were big and spacious.

The room was large and aesthetically well designed... If you would like a heritage stay for a few days this is a good option. The staff were kind and attentive. The breakfast was very generous and fresh. The only request - provide drinking water and reduce the use of plastic bottles.

A beautiful building with very helpful staff and a terrific breakfast.

n/a

Staff was very helpful and welcoming. The hotel is strategically located. Room was very clean.

Nothing

Room and toilet clean Friendly staff No noise issue as other mention

Spacious room

Too much squeaky sounds

Really spacious, big room with great furniture. Hotel is in a period building and it is perfectly maintained.

Breakfast for westerners could do with more choices! Or at the very least hotel should provide more fruit choices other than orange.

Well located Clean and comfortable Traditional decor

Slightly inflexible service at reception

Please improve the car parking so that customers don't have to wait nearly 40 minutes to drive their cars out after checking out.

We loved the unique blend of Dutch and Baba Nyonya architecture — it gave the hotel a lot of charm and authenticity. Our room was spacious, very clean, and the bed was super comfortable. It was a lovely touch that the air conditioning was already on when we arrived, especially in Malacca’s heat. The location is excellent — right in the heart of the heritage zone. We could walk to all the major sightseeing spots, including Jonker Street, Dutch Square, and the riverfront. Breakfast was basic but decent, with an egg station available. Parking is limited and located at the back, but staff were helpful in guiding us.

As it’s a heritage building, you’ll hear the occasional creak from upstairs and some street noise, including music from the colourful trishaws that pass by. This didn’t ruin our experience but is something to be aware of if you’re a light sleeper. Overall, a very enjoyable stay in a hotel full of history, comfort, and convenience.

Extremely unhelpful and inhospitable front desk staff, the lady during morning hours. Hotel was completely unoccupied, yet she did not even consider our request for one hour extension in check-out. We had checked-in at 8 pm the previous day. When we mentioned the hotel is empty so they should please consider the one hour request, she was very rude to us and then pretended to make a call to some senior. Even when we were leaving, not a single staff had the decency to look up from their desk, we had to take our own luggage to the taxi. Hotel should take definitely take strict action against front desk lady, such behaviour towards guests is unacceptable in hospitality industry.

Spacious room

Breakfast coffee was sub standard.

A very comfortable hotel and walking distance to Jonker street

Rooms were spacious and comfortable, hotel clean and location was fantastic

No window in the room as well as the breakfast was limited with choice

Great location. Clean and tidy. Nice modern room in old building. Simple but nice breakfast.

Small leak in room following heavy rain. Facilities fairly basic.

Amazing gem of a hotel with loads of history showcased within the building. Lovely friendly staff who wanted to make the stay as comfortable as possible. Fab location away from the hustle and bustle of Jonker St but so close aswell! Nothing negative to say. It was a lovely traditional and tranquil place to stay in colourful Malacca. 5 stars!

Nothing to dislike!!