Reviews of HPY Hotel 2 stars
12, Jalan PPSP 5, Pusat Perdagangan Simpang Pulai, 31300 Ipoh, Malaysia
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewthe room was very clean and comfortable, air condition was functioning well, will repeat this hotel again. toilet was very clean too, they provided disposable towel so it is very hygienic!
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewSo comfortable stay
Thank you for your kind words! We’re so glad to hear you had a comfortable stay. Hope to welcome you back again soon!
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewHighly recommend clean and so comfortable
Thank you so much for the great review! We’re happy to hear you found the hotel clean and comfortable. Your recommendation means a lot to us!
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThe price very affordable..
Don’t put a dog as property security,guest fear to check in.
Thank you for your feedback. We’re happy to hear you found the price affordable. The dog nearby is not part of our security—just a stray from the surrounding area. We understand your concern and are taking steps to manage the situation.
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewLocation is near the Simpang Pulai toll. Room is clean with all basic amenities. Bed is comfy. Ample parking site
Disposable travel towel is given. Not really absorb water especially to dry hair
Thank you for your kind review! We’re glad you enjoyed the location, clean room, and comfy bed. Noted on the disposable towel — cotton towels are also available upon request for RM10. Hope to see you again!
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewBersih
Tp kena ada towel sendiri if not kena bayar cleaning towel service
Thank you for staying with us! We're glad you were satisfied with the room's cleanliness and comfort. For hygiene purposes, we provide disposable towels — cotton towels are also available upon request for RM10. We hope to welcome you again in the future!
Thank you for staying with us! We're glad you were satisfied with the room's cleanliness and comfort. For hygiene purposes, we provide disposable towels — cotton towels are also available upon request for RM10. We hope to welcome yo… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewStray dogs roaming at the main entrance.
Thank you for your kind feedback! We're glad you had a satisfying stay. The dog near our entrance is a friendly stray and doesn’t disturb guests, but we understand the barking may be unsettling for some. We'll continue to monitor the area to ensure all guests feel comfortable.
Thank you for your kind feedback! We're glad you had a satisfying stay. The dog near our entrance is a friendly stray and doesn’t disturb guests, but we understand the barking may be unsettling for some. We'll continue to monitor th… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewComfortable
Thank you for your kind review! We're glad you had a comfortable stay. Hope to welcome you again soon!
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewBathroom clean comfy bed smart tv liked the shower. Quite environment.
Should give Normal towel, have to pay extra for Normal towels. Floor was dust with hair. Chair they didn't cleaned for months. Got smart tv, but no WiFi connection. Air conditioning is no cooling, it takes time.
Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the clean bathroom, comfortable bed, and quiet environment. It’s great to know you liked the smart TV and shower as well. We sincerely apologize for the issues you experienced with the floor cleanliness, chair condition, air conditioning, and WiFi connection. Your comments have been shared with our housekeeping and maintenance teams for immediate action. We’ll also review the air-conditioning performance in the room you stayed in to ensure it’s working properly. As noted, disposable towels are provided by default for hygiene purposes, while standard towels are available upon request for RM10. We understand this may be inconvenient for some guests and appreciate your feedback. Thank you again for staying with us. We hope to welcome you back with an improved experience.
Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the clean bathroom, comfortable bed, and quiet environment. It’s great to know you liked the smart TV and shower as well. We sincerely apologize for … Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewAmple parking space. Quiet and rather peaceful stay.
The security door chain in the room is spoilt.
Thank you for your kind feedback! We’re glad you enjoyed a quiet and peaceful stay, and that you found our hotel a good value with ample parking. We appreciate you highlighting the issue with the door chain. Our maintenance team has been notified, and we will make sure it is repaired promptly. Looking forward to welcoming you again in the future!
Thank you for your kind feedback! We’re glad you enjoyed a quiet and peaceful stay, and that you found our hotel a good value with ample parking. We appreciate you highlighting the issue with the door chain. Our maintenance team has been n… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewI had a wonderful experience using Booking.com. The staff at the property I booked were incredibly helpful and welcoming, which made my stay even more comfortable. I truly appreciate their warm hospitality and excellent service
The access road (lorong) to the hotel is quite dark at night and surrounded by abandoned shop lots, which made me feel a bit unsafe. It would be great if proper lighting could be installed along the area to improve visibility and create a more secure environment for guests.
Thank you so much for your kind words and for choosing to stay with us through Booking.com. We’re truly delighted to hear that our team’s hospitality and service made your stay more comfortable — your appreciation means a lot to us! We also value your feedback regarding the access road. We understand that the area can feel a bit dark at night due to the surrounding undeveloped shop lots. Please rest assured that we’ve already taken steps to improve lighting around the property, and we will continue working towards creating a safer and more welcoming environment for all our guests. Thank you again for your thoughtful feedback. We hope to welcome you back again soon!
Thank you so much for your kind words and for choosing to stay with us through Booking.com. We’re truly delighted to hear that our team’s hospitality and service made your stay more comfortable — your appreciation means a lot to us! We als… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in May 2025
Verified reviewReviewed: 7 June 2025 · Stayed in April 2025
Verified reviewReviewed: 6 June 2025 · Stayed in May 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewConvenience
There no towel
Thank you for your feedback! We're glad you found the stay convenient. For hygiene reasons, we provide disposable towels by default. Cotton towels are available upon request at RM10 each. Hope to welcome you again!