Reviews of Hutton Suite Hotel Managed by The Ascott Limited 3 stars
2 Jalan Hutton, 10050 George Town, Malaysia
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Reviewed: 31 August 2025 · Stayed in June 2025
Verified reviewEfficient and clear and friendly staff to meet us on check-in. Great location. Modern renovation
No windows except in main bedroom
Hi Gevaise. Thank you for taking the time to share your stay experience. We truly appreciate all the feedback you have provided us with as it allows us to identify areas requiring further attention and improvements. We have noted the areas of concern and rest assured we have taken necessary steps to prevent such a recurrence in future. We are grateful that these lapses did not deter you from enjoying your stay with us and sincerely thank you. The Management.
Hi Gevaise. Thank you for taking the time to share your stay experience. We truly appreciate all the feedback you have provided us with as it allows us to identify areas requiring further attention and improvements. We have noted the areas … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewEverything, room n location
1. It was bot sound proof, it is on road so 24 hrs cars sound comes in ur room uninterrupted. 2. During check-in there should be someone who knows as at that time most of travellers have no local sim n Internet so how to contact property.
Hi Abdul Jabbar. Thank you for your feedback. We are glad you liked the room and location. We are sorry for the inconvenience caused by the noise and check-in process. We will work on improving these areas to make future stays more comfortable. We look forward to welcoming you back for another great stay soon. The Management.
Hi Abdul Jabbar. Thank you for your feedback. We are glad you liked the room and location. We are sorry for the inconvenience caused by the noise and check-in process. We will work on improving these areas to make future stays more comforta… Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewThis was an apartment but was setup but like a 5 star hotel. A mistake was made by the hotel on the app in terms of washing machine but they rectified this by getting my laundry done and covered the cost
Hi Arfan. Thank you for your positive feedback and glad that you have enjoyed your stay. It is a great honor for us to be chosen among the many hotels and residences available. Look forward to your return stay in future. The Management.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewExtremely clean and spacious Offered room cleaning Central to George Town
Front bedroom was too noisy
Hi Eva. Thank you for your feedback! We are happy to hear you appreciated the cleanliness, space, and central location. Sorry about the noise from the front bedroom — we will see what we can do to improve this. Hope to host you again! The Management.
Hi Eva. Thank you for your feedback! We are happy to hear you appreciated the cleanliness, space, and central location. Sorry about the noise from the front bedroom — we will see what we can do to improve this. Hope to host you again! The M… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewGood central location, just metres away from Penang Road. No front desk but easy check in instructions and communication with staff via Whatsapp
Nothing
Hi Su Ying. Thank you for your positive feedback and glad that you have enjoyed your stay. It is a great honor for us to be chosen among the many hotels and residences available. Look forward to your return stay in future. The Management.
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewnice place
parking 🧐
Hi Mohamad Ibnu Firdaus. Thank you for taking the time to share your recent stay experience with us. It is with regret to learn about the various product shortfalls that you encountered on your arrival experience. As we are right in the middle of a heritage town, parking is indeed inconvenient at times. Nevertheless, our team are ever ready to always assist on the directions to our parking lot. The Management.
Hi Mohamad Ibnu Firdaus. Thank you for taking the time to share your recent stay experience with us. It is with regret to learn about the various product shortfalls that you encountered on your arrival experience. As we are right in the mid… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewGreat location
Better to double check if the unit have washing machine.
Hi Grace. Thank you for taking the time to share your stay experience. We truly appreciate all the feedback you have provided us with as it allows us to identify areas requiring further attention and improvements. We have noted the areas of concern and rest assured we have taken necessary steps to prevent such a recurrence in future. We are grateful that these lapses did not deter you from enjoying your stay with us and sincerely thank you. The Management.
Hi Grace. Thank you for taking the time to share your stay experience. We truly appreciate all the feedback you have provided us with as it allows us to identify areas requiring further attention and improvements. We have noted the areas of… Show more
Reviewed: 22 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewConvenient
Noise from main road in bedroom 1
Hi Lai Quen. I am sorry to hear about the noise disturbances you experienced during your stay. Our team strives to ensure a peaceful environment for all our guests, and we sincerely apologize for any inconvenience caused by the street noise. Your feedback is valuable, and we will do our best to address this issue to enhance the quality of our guests' experiences in the future. Thank you for bringing this to our attention. The Management.
Hi Lai Quen. I am sorry to hear about the noise disturbances you experienced during your stay. Our team strives to ensure a peaceful environment for all our guests, and we sincerely apologize for any inconvenience caused by the street noise… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewLocation and size of the rooms
No elevator, need to make it clear to guest. Just parking nearby is expensive.
Hi Mohd Irwan. Thank you for taking the time to share your feedback. We are glad to hear you appreciated our convenient location and the spaciousness of our rooms. We sincerely apologize for any inconvenience caused by the lack of an elevator. We understand how important this information is, and we will make sure it is clearly communicated in our listing moving forward. Additionally, we recognize that parking in the area can be costly, and we are always happy to provide tips on more affordable options nearby. Your comments are valuable and help us improve the guest experience. We hope to welcome you again in the future. The Management.
Hi Mohd Irwan. Thank you for taking the time to share your feedback. We are glad to hear you appreciated our convenient location and the spaciousness of our rooms. We sincerely apologize for any inconvenience caused by the lack of an elevat… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified revieweverything
nope
Hi Cassey. Thank you for your positive feedback and glad that you have enjoyed your stay. It is a great honor for us to be chosen among the many hotels and residences available. Look forward to your return stay in future. The Management.
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewLocation
Bad customer service and no designated parking.
Hi Zamran Hashim. Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, particularly regarding our customer service and the lack of designated parking. We always aim to provide attentive and helpful service, and we are disappointed to learn that we fell short during your stay. Please be assured that your comments have been shared with our team so we can address the issue and improve moving forward. Your sincerely, The Management.
Hi Zamran Hashim. Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, particularly regarding our customer service and the lack of designated parking. We alway… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewLocation
Layout, washroom too far from bedroom.. But can't be helped, building restrictions
Hi Nik Aziz. Thank you for taking the time to share your stay experience. We truly appreciate all the feedback you have provided us with as it allows us to identify areas requiring further attention and improvements. We have noted the areas of concern and rest assured we have taken necessary steps to prevent such a recurrence in future. We are grateful that these lapses did not deter you from enjoying your stay with us and sincerely thank you. The Management.
Hi Nik Aziz. Thank you for taking the time to share your stay experience. We truly appreciate all the feedback you have provided us with as it allows us to identify areas requiring further attention and improvements. We have noted the areas… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewEasily accessible and walking distance to many tourist spots.
entrance is too public. safety concern.
Hi Kok Seng. Thank you for your positive feedback and glad that you have enjoyed your stay. It is a great honor for us to be chosen among the many hotels and residences available. We truly appreciate all the feedback you have provided us with as it allows us to identify areas requiring further attention and improvements. We have noted the areas of concern and rest assured we have taken necessary steps to prevent such a recurrence in future. Once again, thank you for staying with us. We look forward to welcoming you again and giving us another opportunity to serve you better. The Management.
Hi Kok Seng. Thank you for your positive feedback and glad that you have enjoyed your stay. It is a great honor for us to be chosen among the many hotels and residences available. We truly appreciate all the feedback you have provided us wi… Show more
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewGreat location with large space, shower water is very powerful and hot enough as I want. Clean and house keeping staffs are kind to prepare room for our eatiler check-in, and help us to carry luggage upstaires👍😽
Hi Anna. Thank you for taking your time to share your experience. We are glad to know that you enjoyed your experience with us in Penang and your feedback served as an encouragement to all our staff as we strive to continuously improve the quality of our services. We appreciate you sharing your feedback and it is our hope to have the opportunity to welcome you back soon. The Management.
Hi Anna. Thank you for taking your time to share your experience. We are glad to know that you enjoyed your experience with us in Penang and your feedback served as an encouragement to all our staff as we strive to continuously improve the … Show more
Reviewed: 5 May 2025 · Stayed in April 2025
Verified reviewGood location in the city centre. Hotel was comfortable and seems like newly and nicely renovated.
There was no reception desk. Only 1 toilet/bathroom for 2 bedrooms suite is rather inconvenient. Locked out once and was told that wrong date was entered for our booking. That should not happen. Anyway got the new code fairly swiftly.
HI Tiong Beng George. Thank you for taking the time to share your stay experience. We truly appreciate all the feedback you have provided us with as it allows us to identify areas requiring further attention and improvements. We have noted the areas of concern and rest assured we have taken necessary steps to prevent such a recurrence in future. We are grateful that these lapses did not deter you from enjoying your stay with us and sincerely thank you. The Management.
HI Tiong Beng George. Thank you for taking the time to share your stay experience. We truly appreciate all the feedback you have provided us with as it allows us to identify areas requiring further attention and improvements. We have noted … Show more
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewLarge modern apartment lots of space Big fridge Cooking facilities tea and coffee Comfy couch Netflix and YouTube on TV Washing machine Good central location Excellent communication via WhatsApp Quick response by maintenance
Stairs up to apartment Beds a bit hard Building works a bit noisy in the morning and traffic noise in front bedroom
Hi Nikytha. Thank you for taking the time to share your stay experience. We truly appreciate all the feedback you have provided us with as it allows us to identify areas requiring further attention and improvements. We have noted the areas of concern and rest assured we have taken necessary steps to prevent such a recurrence in future. We are grateful that these lapses did not deter you from enjoying your stay with us and sincerely thank you. The Management.
Hi Nikytha. Thank you for taking the time to share your stay experience. We truly appreciate all the feedback you have provided us with as it allows us to identify areas requiring further attention and improvements. We have noted the areas … Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified review- Great location - So much space - Comfortable beds - Even though staff are at their other establishment, they were prompt via WhatsApp.
- No washing machine (apparently getting fixed). - some road noise from the master bedroom.
Hi Gareth. Thank you for taking the time to share your stay experience. We truly appreciate all the feedback you have provided us with as it allows us to identify areas requiring further attention and improvements. We have noted the areas of concern and rest assured we have taken necessary steps to prevent such a recurrence in future. We are grateful that these lapses did not deter you from enjoying your stay with us and sincerely thank you. The Management.
Hi Gareth. Thank you for taking the time to share your stay experience. We truly appreciate all the feedback you have provided us with as it allows us to identify areas requiring further attention and improvements. We have noted the areas o… Show more