Reviews of Hutton Central Hotel Managed by The Ascott Limited 3 stars
128 Jalan Transfer, 10050 George Town, Malaysia
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in June 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewGood location and facilities.
It will be good to have a clock in the hall.
Hi Koh. Thank you for your review! We are glad you enjoyed our location and facilities. We appreciate your suggestion about having a clock in the hall and will certainly take it into consideration. Looking forward to hosting you again! The Management.
Hi Koh. Thank you for your review! We are glad you enjoyed our location and facilities. We appreciate your suggestion about having a clock in the hall and will certainly take it into consideration. Looking forward to hosting you again! The … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewExcellent location. Seamless check in. Solid WiFi. Very clean. Comfortable bed. Facilities good.
Bedroom very close to street and can be noisy. No hand soap in bathroom.
Hi Matt. Thank you for taking the time to share your stay experience. We truly appreciate all the feedback you have provided us with as it allows us to identify areas requiring further attention and improvements. We have noted the areas of concern and rest assured we have taken necessary steps to prevent such a recurrence in future. We are grateful that these lapses did not deter you from enjoying your stay with us and sincerely thank you. The Management.
Hi Matt. Thank you for taking the time to share your stay experience. We truly appreciate all the feedback you have provided us with as it allows us to identify areas requiring further attention and improvements. We have noted the areas of … Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewWelcoming and helpful staff especially Irfan and Shafiq. Thanks to them for answering all my queries even late in the evening. We were happy with the amenities and the service. The bath towels were changed everyday, bottled water was supplied and the apartment was serviced. The location was good with street food across the road and walking distance to eateries nearby.
The bathroom sink needed some hand soap. Toilet paper needed replenishment everyday as we ran out after the second day. But the front desk was quick to supply them when we asked for a toilet roll. We had difficulty opening and closing the tight fitting glass door below the stairs that scraped the floor and door frame. I hurt my fingers trying to push open the glass door whilst holding down the door handle. I would suggest that the door be fixed properly to enable guests to open and close the door easily. It is noisy because the bedroom faces the main road especially in the morning.
Hi Ernest. Thank you so much for your kind and detailed feedback. We are delighted to hear that you had a positive stay and that Irfan and Shafiq were able to assist you. Your recognition means a lot to us, and we will be sure to pass along your appreciation to them. We are glad you enjoyed the amenities, service, and convenient location. At the same time, we truly value your suggestions regarding the glass door, bathroom supplies, and noise levels. We apologize for the inconvenience caused and will definitely look into making improvements to enhance guest comfort. We hope to welcome you back again in the future. The Management.
Hi Ernest. Thank you so much for your kind and detailed feedback. We are delighted to hear that you had a positive stay and that Irfan and Shafiq were able to assist you. Your recognition means a lot to us, and we will be sure to pass along… Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewLocation, clean, comfortable
So far so good
Hi Fun. Thank you so much for your kind words. We are thrilled to hear that you enjoyed our hotels interior and cleanliness. We strive to provide a top notch experience for all our guests, and your recommendation means a lot to us. We hope to welcome you back soon for another fantastic stay. The Management.
Hi Fun. Thank you so much for your kind words. We are thrilled to hear that you enjoyed our hotels interior and cleanliness. We strive to provide a top notch experience for all our guests, and your recommendation means a lot to us. We hope … Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewCute old building in the centre of George Town. Very spacious and fresh. Excellent value for money. Clean. Staff very responsive via WhatsApp.
Noise from the street made it hard to sleep. Bedroom is a bit dark.
Hi Kristian. Thank you for sharing your recent stay experience with us. We are glad you have enjoyed your recent stay with us except for the inconvenience caused by the street noise. Please accept my sincere apology on our services in which we shall guide the team for further improvement. We take our guests comments seriously and discuss guest feedback with our team. The Management.
Hi Kristian. Thank you for sharing your recent stay experience with us. We are glad you have enjoyed your recent stay with us except for the inconvenience caused by the street noise. Please accept my sincere apology on our services in which… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewLocation was great... No problem with traffic noise.... Close to lots of good places to eat. Bed is super comfy. Check in was so easy and staff very helpful.
Hi Phil. Thank you for taking your time to share your experience. We are glad to know that you enjoyed your experience with us in Penang and your feedback served as an encouragement to all our staff as we strive to continuously improve the quality of our services. We appreciate you sharing your feedback and it is our hope to have the opportunity to welcome you back soon. The Management.
Hi Phil. Thank you for taking your time to share your experience. We are glad to know that you enjoyed your experience with us in Penang and your feedback served as an encouragement to all our staff as we strive to continuously improve the … Show more
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewRoom clean and tidy, location was quite strategy, easy for food hunting and buy some stuff nearby of the hotel. Overall its a great experince stay here
Staff respond too late and waiting time also too late, management should do better way for make sure its wont happen again.
Hi Boss. Thank you for your valuable feedback. We are glad you enjoyed the clean room and convenient location. We apologize for the delay in service and will work to improve our response time. We truly appreciate your comments and hope to welcome you again soon. The Management.
Hi Boss. Thank you for your valuable feedback. We are glad you enjoyed the clean room and convenient location. We apologize for the delay in service and will work to improve our response time. We truly appreciate your comments and hope to w… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewRequest daily housekeeping but towels are not replenished properly
Dear Guest. Thank you for your feedback and for staying with us. We sincerely apologize for the inconvenience caused by the incomplete towel replenishment during your stay, despite your request for daily housekeeping. Your comfort is important to us, and we regret that we fell short in this area. Please rest assured that we have shared your comments with our housekeeping team to ensure better consistency and attention to detail moving forward. We appreciate your valuable input and hope to have the opportunity to welcome you again for a better experience. The Management.
Dear Guest. Thank you for your feedback and for staying with us. We sincerely apologize for the inconvenience caused by the incomplete towel replenishment during your stay, despite your request for daily housekeeping. Your comfort is import… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewSpacious place with all the amenities provided even a small kitchen and washing machine. Great to have a washing machine there so we wouldn't end up with a mountain of dirty clothes coming home.
Bedroom faces the road so very noisy. Not ideal for light sleeper if you are considering this place. I am a deep sleeper but I found myself waking up early because of the noise. During the night after mid night until early morning (like 6am) it was ok for me.
Hi Yen. I am sorry to hear about the noise disturbances you experienced during your stay. Our team strives to ensure a peaceful environment for all our guests, and we sincerely apologize for any inconvenience caused by the street noise. Your feedback is valuable, and we will do our best to address this issue to enhance the quality of our guests experiences in the future. Thank you for bringing this to our attention. The Management.
Hi Yen. I am sorry to hear about the noise disturbances you experienced during your stay. Our team strives to ensure a peaceful environment for all our guests, and we sincerely apologize for any inconvenience caused by the street noise. You… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewFree & easy.
Charge twice
Hi Sri Imeldawati. Thank you for your feedback. We are glad you enjoyed a free and easy stay. We sincerely apologize for the inconvenience regarding the double charge. Our team will investigate this matter promptly and get back to you as soon as possible. Thank you for your patience. The Management.
Hi Sri Imeldawati. Thank you for your feedback. We are glad you enjoyed a free and easy stay. We sincerely apologize for the inconvenience regarding the double charge. Our team will investigate this matter promptly and get back to you as so… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewExcellent service and staff. Thanks to Shakil for going out of way to help. Nice location.
Hi Harmeet Singh. Thank you for taking your time to share your experience. We are glad to know that you enjoyed your experience with us in Penang and your feedback served as an encouragement to all our staff as we strive to continuously improve the quality of our services. We appreciate you sharing your feedback and it is our hope to have the opportunity to welcome you back soon. The Management.
Hi Harmeet Singh. Thank you for taking your time to share your experience. We are glad to know that you enjoyed your experience with us in Penang and your feedback served as an encouragement to all our staff as we strive to continuously imp… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewGood location..
Can be a bit noisy as it faces the main road. TV reception can be problematic. Need to keep rebooting the digital signal. No soap for hand wash in the toilet. Suggest to put a liquid hand wash.
Hi Harry. Thank you for taking the time to share your stay experience. We truly appreciate all the feedback you have provided us with as it allows us to identify areas requiring further attention and improvements. We have noted the areas of concern and rest assured we have taken necessary steps to prevent such a recurrence in future. We are grateful that these lapses did not deter you from enjoying your stay with us and sincerely thank you. The Management.
Hi Harry. Thank you for taking the time to share your stay experience. We truly appreciate all the feedback you have provided us with as it allows us to identify areas requiring further attention and improvements. We have noted the areas of… Show more
Reviewed: 7 July 2025 · Stayed in June 2025
Verified reviewExcellent location. Clean and spacious hotel.
NA
Hi Shirley Hoay Yin. Thank you for your positive feedback and glad that you have enjoyed your stay. It is a great honor for us to be chosen among the many hotels and residences available. Look forward to your return stay in future. The Management.
Hi Shirley Hoay Yin. Thank you for your positive feedback and glad that you have enjoyed your stay. It is a great honor for us to be chosen among the many hotels and residences available. Look forward to your return stay in future. The Mana… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewConvenient location
The sound insulation is poor, and the sound of vehicles will wake me up every morning starting at 6:00
Dear Guest. I am sorry to hear about the noise disturbances you experienced during your stay. Our team strives to ensure a peaceful environment for all our guests, and we sincerely apologize for any inconvenience caused by the noise. Your feedback is valuable, and we will do our best to address this issue to enhance the quality of our guests experiences in the future. Thank you for bringing this to our attention. Your sincerely The Management.
Dear Guest. I am sorry to hear about the noise disturbances you experienced during your stay. Our team strives to ensure a peaceful environment for all our guests, and we sincerely apologize for any inconvenience caused by the noise. Your f… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThe staff are very attentive to your needs. Just a ws away if anything. There was an issue with the washing machine but can change room.
Still hope the hotel to use a different model of washing machine because dryer is more efficient if used in separate machine compared to combined with washer. And the cleaner i think only clean the room + bathroom and skip the living room area during housekeeping.
Hi Syafiqah. Thank you for your detailed feedback. We are glad to hear that our staff was attentive and quick to assist with the washing machine issue. We appreciate your suggestion regarding the washer dryer and will consider it for future upgrades. We will also remind our housekeeping team to ensure all areas, including the living room, are thoroughly cleaned. Your comments help us improve. Thank you again. The Management.
Hi Syafiqah. Thank you for your detailed feedback. We are glad to hear that our staff was attentive and quick to assist with the washing machine issue. We appreciate your suggestion regarding the washer dryer and will consider it for future… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewFantastic location, good sized apartment, clean and comforrtable.
Hi Natasha. Thank you for your positive feedback and glad that you have enjoyed your stay. It is a great honor for us to be chosen among the many hotels and residences available. Look forward to your return stay in future. The Management.
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewClose to amenities and quick staff responses.
The TV in the living room requires to be reset every time I switched it on.
Hi Lit Choong. Thank you for your feedback. We are pleased to hear you enjoyed the convenient location and our responsive team. We have taken note of the TV issue and will have our team look into it promptly. We appreciate you bringing it to our attention. The Management.
Hi Lit Choong. Thank you for your feedback. We are pleased to hear you enjoyed the convenient location and our responsive team. We have taken note of the TV issue and will have our team look into it promptly. We appreciate you bringing it t… Show more