Reviews of Hyatt Centric Kota Kinabalu 5 stars

The staff were amazing, so friendly and helpful!

The location Staff at reception, restaurant, etc. Food Check-in and check out

The view, service, the staffs and everything

Non

Great location with fantastic views. Beautifully designed hotel and bar.

location

i observed that the staff on duty were not well-trained, and their service lacked basic politeness and attentiveness. It gave the impression that they were either inexperienced or not properly guided.

The design, everything in fact!

Excellent breakfast with amazing service

Nothing

The hotel is very new, and the service is excellent. You can tell a lot of thought went into the interior design—stylish and well-executed. The breakfast is also quite good; the cheese chicken wrap is delicious, though it's not available every day. On weekend evenings, there's live music at the bar, which creates a great atmosphere. I also really liked the mystery box cocktails—they were a fun surprise.

My first stay at Hyatt Centric. We booked a suite room which is spacious. Location next to Suria Mall.

Was expecting a little more for Hyatt Centric hotel because of their good reviews. Besides value for money for our stays, We find a bit bored staying at the hotel because not much facilities.

Service Efficiency On 17th, I encountered an issue with my room’s door lock. Despite calling reception twice, it took 15 minutes for a staff member to arrive. For a hotel of your caliber, I expect prompt resolution of urgent issues, especially those affecting room access. 2. Poor Bathroom Design (Safety Hazard) The sliding door behind the washbasin is poorly designed. Water easily spills onto the floor or carpet when using the sink. 3. Late Check-in Time Someone as an early-flight traveler who arrived exhausted at 11:00 AM but is required to wait until 3:00 PM to access room. For a hotel charging ¥1,200/night, offering early check-in when available would greatly improve the guest experience. 4. Unacceptable Lobby Restroom！！！ The lobby’s single-occupancy, unisex restroom is astonishingly inadequate for a luxury establishment. Its cramped size and lack of gender separation are inconvenient and detract from the hotel’s premium image.

Excellent location; up to notch and well maintained. Restaurant and roof top bar service and FnB very good. Room provided on 20th floor excellently comfortable

Nothing

New build, modern and spacious room, with a balcony. Clean and centrally located. Staff were great.

The room service menu could have been more extensive. The taste of the food was just ok when compared to other Hyatt hotels in Asia.

Had an amazing time here. They upgraded me to a suite, and it was massive! The bed was super comfy, the living room was great for relaxing, and the bathroom—wow. Beautiful design, with perfect water pressure and temperature. Location-wise, it’s super convenient. I literally just had to cross the road to get to Suria Mall. Breakfast was top notch with lots of variety and great quality. And I have to say, the staff were exceptionally friendly and courteous—they really made the stay even better. Honestly, I’d come back even if it’s just to stay in the hotel all day. It was that good.

Ddidnt like the fact that it was a temporary stay. Wish I could stay there forever.

Staff were the stars welcoming and smart special thanks to reception staff for reaction to my wife's birthday

Appreciated the upgrade to King Suite room. Loved the suite!

Nothing

Loved the suite