Reviews of Impiana by Roxy Hotel
Lot 82 Section 21, Kuching Town Landistric, Jalan Ahmad Zaidi Adruce, 93200 Kuching, Malaysia
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReceptionist was fine, very welcoming
Had water leaking from ceiling… Plus was heavy rain so weather associated too But management gave us a new room, which is fine, But both room water pipe system are a lil bit disturbing Can heard from the ceiling Breakfast timing till 1030am But food was finishing by 9.30am, had to pup but one of the staff didn’t give expected hospitality
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewThe ambience & atmosphere
Faint karaoke noises heard from ?floor
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewThe room is good and clean.
The cafe doesn’t have variety of food and some of them is tasteless. Sorry to say that.
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewClean
Traffic jem at peak hours
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewModern, clean, new.
Lighting in room too dim. No hooks in bathroom to hang towel, clothes.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewRoom was spacious and comfortable Modern design and ambience Breakfast buffet quite reasonable for a 3.0⭐️ hotel
No nearby amenities / dining options - need Grab/ transport to get around Walls are quite thin - noise from neighbouring rooms Cleanliness can be improved
Dear Thiviyadarshini, Thank you for your feedback. We're glad you enjoyed the spacious, comfortable room, modern design, and our breakfast buffet. We’re sorry to hear about the noise from neighboring rooms and that cleanliness didn’t meet expectations. Your comments have been shared with our team for improvement. We appreciate your note on the location and transport needs, and we hope to welcome you again for a better overall experience. Regards, Hanis Haziyani Front Office Assistant
Dear Thiviyadarshini, Thank you for your feedback. We're glad you enjoyed the spacious, comfortable room, modern design, and our breakfast buffet. We’re sorry to hear about the noise from neighboring rooms and that cleanliness didn’t me… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewOver all very satisfaction.
Nothing
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewFor breakfast - it starts at 6.30am we went at 7am and there was no bread loaf...when we asked for it, they said...finished...ok...it's a buffet so refill it please....but nope...how tacky!!!
Dear Zaheer, Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience at breakfast and that the bread was not replenished during your visit. This certainly does not reflect the standards we strive to maintain. We understand how important a complete and well stocked buffet is to start the day right, and we apologize for the inconvenience caused. I have already shared your comments with our kitchen team to ensure better monitoring and timely refills moving forward. Your feedback is invaluable to us, and we are committed to making improvements so that future stays are more enjoyable. We hope to have the opportunity to welcome you back for a better experience. Warm regards, Izzuddin W. Front Office Supervisor
Dear Zaheer, Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience at breakfast and that the bread was not replenished during your visit. This certainly does not reflect the standards we striv… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewCigarette smoke smell in the room
Dear Caroline, Thank you for your feedback. We are truly sorry to hear about the cigarette smoke smell in your room. Our hotel is committed to providing a clean and comfortable environment for all our guests, and we apologize that we fell short during your stay. We are actively investigating this issue and will take the necessary steps to ensure it does not happen again. Your comfort is very important to us, and we hope you will consider staying with us again so we can provide you with a much better experience. Sincerely, Impiana by Roxy Hotel Teams
Dear Caroline, Thank you for your feedback. We are truly sorry to hear about the cigarette smoke smell in your room. Our hotel is committed to providing a clean and comfortable environment for all our guests, and we apologize that we fell s… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe room was good and clean. Amenities as stated in the booking.
When switching on the lights in the toilet, there was a rattling sound in the toilet ceiling and it was loud. It is very annoying to hear and to stop the noise, i had to switch off the lights. Hotel needs to do some fixing andmaintenance.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewGood
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified review