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Reviews of Palazio Serviced Apartments by RR JBcity

Jln Mutiara Emas 9/23, Taman Mount Austin, 81100 Johor Bahru, Malaysia

#27 of 32 B&Bs and inns in Johor Bahru

Guests' Choice

Review Score

Based on 78 hotel reviews

4.4

Score breakdown

  • Cleanliness

    5.2

  • Comfort

    5.0

  • Location

    5.8

  • Facilities

    4.9

  • Staff

    5.5

  • Value for money

    4.4

  • Free Wifi

    7.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 26, 2024

    4.0
    please improve your cleanliness, bad smell...customer pay for cleaning too but not clean at all
    • Business trip
    • Solo traveler
    • Studio Apartment
    • Stayed 1 night

    I do not like anything

    nothing

    Stayed in March 2024

  • Reviewed: July 2, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Studio Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Sofa bed need to be replace badly and mattress it's high time for replacement so were all the bed linen.

    Clean

    Stayed in July 2023

  • Reviewed: May 22, 2023

    3.0
    overall experience is normal but the service is bad when I request hair dryer from them and no one take it to this room
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    The property is not the same as what I booked the roller of the cabinet is broken the water pipe for the water heater is leaking water Essential toiletry such as toothbrush and toothpaste is not provided

    YouTube and Netflix and Washing mashing is provided.

    Stayed in May 2023

  • Reviewed: May 16, 2023

    5.0
    Fair
    • Leisure trip
    • Travelers with friends
    • Three-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    aircond living room didnt function.. not cool at all.. small room no aircond..balcony dirty..

    Stayed in May 2023

  • Reviewed: January 12, 2023

    3.0
    Poor
    • Business trip
    • Couple
    • Apartment with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    time chek out to early….

    Stayed in December 2022

  • Reviewed: December 27, 2022

    4.0
    Unrestful sleep
    • Leisure trip
    • Travelers with friends
    • Apartment with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    The sofa bed was very unstable; it cantilevers and throws you off if you rolled over to the unfolded side. It was also very dusty. There were no sheets provided for the sofa bed. The spare pillow and towels all had many yellow stains. The soap and shampoo dispensers were empty and the shower cubicle was utilitarian. The wind constantly knocks at the flimsy door and we had to keep a chair against it to keep the noise down.

    The location was close to the hubbub in Mount Austin, but since it wasn't walkable it was quite quiet. The view was good since it is on the 15th floor. You could refill water from a good water filter and there were sufficient electrical sockets.

    Stayed in December 2022

  • Reviewed: December 24, 2022

    4.0
    disappointed
    • Leisure trip
    • Family with young children
    • Studio Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    actual room is not similar with picture . really disappointed

    Stayed in December 2022

  • Reviewed: December 17, 2022

    3.0
    Poor
    • Business trip
    • Couple
    • Studio Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    ALMOST EVERYTHING

    Nothing

    Stayed in December 2022

  • Reviewed: December 14, 2022

    3.0
    Poor
    • Leisure trip
    • Couple
    • Apartment with Lake View
    • Stayed 3 nights
    • Submitted from a mobile device

    the exterior of this unit is rundown

    Stayed in December 2022

  • Reviewed: September 6, 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    many hidden prices. not able change towel.

    Stayed in August 2022

  • Reviewed: July 28, 2024

    1.0
    Terrible and horrible. The bathroom is dirty and place does match the photos. No wifi provided. That place look like a h
    • Couple
    • Standard Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty and lousy. No wifi

    Nothing I like

    Stayed in July 2024

  • Reviewed: May 29, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Nil

    Nil

    Stayed in May 2024

  • Reviewed: May 2, 2024

    2.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Noisy environment, narrow car park, bathroom was poor with a broken door

    Stayed in April 2024

  • Reviewed: August 5, 2023

    10
    Awesome experience
    • Leisure trip
    • Family with young children
    • Apartment with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was awesome!

    Clean tidy and convince

    Stayed in August 2023

  • Reviewed: July 24, 2023

    1.0
    deposit not return
    • Couple
    • Apartment with Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    deposit not return

    not

    Stayed in June 2023

  • Reviewed: July 6, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Apartment with Lake View
    • Stayed 3 nights
    • Submitted from a mobile device

    the TV sound system is not good , hope you can fix it

    not bad but not too good , overall it's a good place to stay . 👍 and I am very enjoy with my holidate at this apartments. 😊

    Stayed in July 2023

  • Reviewed: June 18, 2023

    1.0
    Give this place a miss - a horrible place
    • Leisure trip
    • Couple
    • Apartment with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    1) Bad location - no eateries within walking distance. The design of the road (only 1 direction from a slip road), makes walking to nearby shops almost impossible. 2) Expensive and no value for money. For the equivalent price, I could have stayed in a 3 to 4 star hotel comfortably. 3) Condo is old and in a state of disrepair. Poor maintenance. 4) Supplied a washing machine in the bathroom but it cannot be used as no water inlet and no power point. So can see cannot use. For show only. 5) The power extension cord has 2 outlets with exposed wiring, an electrical hazard. 6) The TV and media box - no programmes available, no live TV, no videos or movies, it is always buffering but no images or says "no signal". Informed management, nothing done except to ask me to reset the wifi (useless method). The battery for remote control has leaked acid. Hence not possible to use remote unless battery changed. 7) Nothing supplied, eg no mineral water etc. Only provided with toilet rolls and bath soap and kitchen dish soap. 8) Only one dining chair provided. How can 2 persons sit? 9) Only one small bowl provided. 10) The box for keys cannot be opened. I had to return keys to the letter box instead. 11) Very poor customer service from management agent. 12) The pillow has ugly stains and mouldy. 13) Bathroom has no hooks or racks for towels or clothings. Overall, a worst experience I ever received at Booking.com

    Nothing really. A waste of money booking this place. A bad experience overall.

    Stayed in June 2023

  • Reviewed: May 31, 2023

    7.0
    Okay
    • Business trip
    • Group
    • Family Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    A bit hard to adjust for water heater. Always go to wrong direction from lift because all house seem like the same and the lift area far from the house.

    Big tv

    Stayed in May 2023

  • Reviewed: May 24, 2023

    8.0
    Great, light-flooded room in a strategically great location.
    • Leisure trip
    • Solo traveler
    • Apartment with Lake View
    • Stayed 10 nights

    The walkways right after entering the premises would require some repairs. Also, the key tag to enter the premises was missing and the key pad to enter the room was asking for a battery replacement.

    If there is anything that the room has in abundance, then it's daylight! Nothing beats a whole front window from top to bottom. The check-in and check-out instructions received prior to my arrival were very easy to follow and accurate. Gate security take their job seriously and the facilities are overall in good shape. The WiFi in the room is great. The location is strategically good, right in between Austin Heights, AEON Tebrau and Johor Jaya. It's easy to get to each of those locations within 5-10 by Grab. These are the places were life is happening in that area. The immediate vicinity is a bit bland, but that's ok.

    Stayed in April 2023

  • Reviewed: May 18, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Studio with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Kitchen tool is not complete

    Equipment, facilities, price n service is really good

    Stayed in May 2023

  • Reviewed: May 17, 2023

    6.0
    deposit rm200, cleaning fees rm55
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    host ask for deposit rm200 and not mention earlier

    Stayed in May 2023

  • Reviewed: May 10, 2023

    10
    Exceptional
    • Group
    • Three-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    clean and comfortable.

    Stayed in April 2023

  • Reviewed: May 10, 2023

    2.0
    bad experience not recommending
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 1 night
    • Submitted from a mobile device

    aircon is not working, very noisy, I am not paying a lot so didn’t expect too much but aircon is basic facilities, if spoil should not even rent out

    Nothing, didn’t know aircon is spoiled.

    Stayed in May 2023

  • Reviewed: March 26, 2023

    7.0
    Overall is good. Jus the main door.
    • Business trip
    • Solo traveler
    • Studio Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    The main door need close v very hard

    Stayed in February 2023

Showing 1 - 25

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